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Customer Success Manager Remote Jobs in Ridgewood, NJ

Ambrook

Customer Success Manager

New York, NY · On-site +1

$110K - $155K/yr

The opportunity We're hiring our first dedicated Customer Success Manager to own relationships with ... Work-from-home/remote office stipend, or desk at Ambrook's NYC office or Denver office * Wellness ...

doola

Customer Success Manager

New York, NY · On-site +1

Enforce annual contracts per policy and own the renewal cycle Skills and qualifications * 3 to 6+ years in B2B SaaS account management, customer success, or partnerships * Managed a book of 20+ B2B ...

Meltwater

Customer Success Manager II

New York, NY · On-site +1

$88K - $118K/yr

As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Findigs

Senior Customer Success Manager

New York, NY · On-site +1

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).Strong ...

Aidoc

Customer Success Manager, West

Manhattan, NY · On-site +1

Description Aidoc is recruiting a Customer Success Manager in the Western United States. Join our ... This is a remote role to be filled in the Western US. Responsibilities Serve as the customer ...

Aidoc

Customer Success Manager (Central)

Manhattan, NY · On-site +1

Description Aidoc is recruiting a Customer Success Manager in the United States. Join our team ... This is a remote role to be filled in the Central US. Responsibilities Serve as the customer ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $220K/yr

The Role We're hiring a Senior Customer Success Manager to own complex customer relationships across provider groups, MSOs, and health systems where our platform helps support meaningful patient ...

Smartly

Agency Customer Success Manager

New York, NY · On-site +1

$75K - $90K/yr

As an Agency Customer Success Manager at Smartly , you will own and grow a portfolio of enterprise agency partners from day one. You'll act as a trusted advisor, proactively guiding agencies on ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

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All JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Ridgewood, NJ

Customer Success Manager Remote information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success manager remote in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Success Manager working remotely can earn $2,000 or more weekly by gaining experience, developing strong communication and problem-solving skills, and working for companies that offer competitive salaries or performance-based bonuses. Building expertise with customer relationship management tools and maintaining a high level of client satisfaction can also increase earning potential. Typically, this role involves full-time hours and may require relevant certifications or industry knowledge.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to make 80,000 a year working from home?

A Customer Success Manager working remotely can earn $80,000 annually by gaining relevant experience, developing strong communication and technical skills, and working for companies that offer competitive salaries. Building expertise in customer relationship management tools and obtaining certifications can also enhance earning potential. Consistent performance and negotiating salary increases are key to reaching this income level.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Remote CSMs often earn within this range, with additional compensation such as bonuses or commissions based on performance and client retention. Entry-level CSMs may start lower, while experienced professionals with certifications can earn higher salaries.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in business, communications, or related fields, along with experience in customer service or account management. Developing skills in communication, problem-solving, and familiarity with customer success tools like CRM software is essential. Gaining certifications such as Customer Success Manager (CSM) certification can also enhance job prospects and demonstrate expertise in the field.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
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Customer Success Manager Remote jobs near you

Customer Success Manager

Ambrook

New York, NY • On-site, Remote

$110K - $155K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Ambrook helps American family-run businesses become more profitable and resilient.
From volatile markets to climate shifts, independent operators face mounting pressure. While sustainable investments often yield the best long-term returns, they require financial clarity and capital that fragmented legacy systems can't provide.
We are rebuilding the financial infrastructure that independent operators rely on. By replacing paperwork with modern tools for accounting, banking, and spending, Ambrook gives owners the data they need to prove viability to lenders and the next generation. We empower the stewards of land and labor to make confident investments in their future.
We're a Series A startup backed by Thrive Capital, Dylan Field, and Homebrew. We're looking for early team members to help us untangle the intersection of American industry, climate, and the economy.
The opportunity
We're hiring our first dedicated Customer Success Manager to own relationships with Ambrook's most strategic accounts. This is a build-from-scratch role: you'll create the playbook for how we manage, retain, and grow our most important customer relationships at scale.
You'll work closely with CS leadership and our Product team to make sure strategic customer feedback shapes how we build - and you'll coordinate and execute visits to the farms, job sites, and operations of the people who use Ambrook every day.
We're looking for someone who we can count on to...
Own: Retaining and growing relationships across a book of ~300 strategic accounts, serving as the primary point of contact for Ambrook's most important customers.
Teach: Customer relationship excellence, including how to build and maintain strong, proactive relationships with a diverse range of customers across the organization.
Learn: Ambrook's product, accounting fundamentals, and the industries we serve - agriculture, trucking, construction, and others - as well as how AI can enable customized, scaled support that still feels deeply human.
Within 1 month you'll...
  • Become comfortable with Ambrook's product by shadowing support chat and onboarding calls, and independently leading new customer onboarding calls by end of month.
  • Be fully ramped on Intercom and Linear as the primary tools for customer communication, account management, and tracking feature requests and bugs.
  • Establish deep relationships with your team and cross-functional peers, including shadowing Full Service account managers to understand how they manage books of business.
  • Begin meeting existing strategic customers and take on ~10 new accounts as the primary point of contact.
  • Begin identifying opportunities for building the playbook for high-quality customer service at scale.
Within 3 months you'll...
  • Define and operationalize the playbook for managing a large book of customer relationships - including how to use AI and other tools to monitor account health and reach out proactively at key moments.
  • Own retention metrics for your book of accounts.
  • Confidently answer and troubleshoot a wide range of product and accounting questions - guiding new customers through setup and helping existing customers navigate issues and new features.
  • Plan and execute your first strategic customer visit alongside a small team, managing logistics, customer communications, and trip strategy.
  • Fully transition ownership of existing strategic accounts and consistently onboard new strategic customers into your book.
Within 6 months you'll...
  • Established and running a monthly strategic customer readout with key internal stakeholders, highlighting product gaps, key risks, and overall account trajectory.
  • Reporting weekly on at-risk customers and expansion opportunities.
  • Have systematized the monitoring and proactive outreach to customers at key times.
  • Measure and improve retention of strategic accounts.
  • Recognized as the go-to resource for product knowledge for customers and for customer knowledge internally.
  • Regularly coordinating and facilitating touchpoints between key customers and members of the Ambrook team.
About you
  • A track record of managing and growing a large book of customer relationships focused on cultivating trust, retention, and expansion over time.
  • Scrappy and resourceful - you can move fast, figure things out without a lot of structure, and build from scratch.
  • Systems builder and data-driven - you're comfortable digging into data, excited about new tools and processes, and have a history of creating processes to scale yourself.
  • You're using AI and related tools to automate yourself and create more time to focus on the most important things.
  • Strong organizational and project management instincts.
  • A clear, confident communicator in writing and in-person.
  • Genuinely energized by people. This is a high-volume relationship role, and you should get energy from working with customers constantly.
  • You are building or continuing a career in customer success and want to grow here, not just use the role as a stepping stone to another function.

Bonus: Bookkeeping or accounting experience.
Bonus: Affinity or direct experience with Ambrook's core industries - agriculture, trucking, construction, or property management.
Benefits
  • Competitive salary
  • Health insurance
  • 401(k) with matching contribution
  • Flexible vacation time
  • Flexible work hours
  • Work-from-home/remote office stipend, or desk at Ambrook's NYC office or Denver office
  • Wellness stipend
  • Professional development stipend

Our values
  • Real Talk - We create space for ourselves and others to be straightforward, vulnerable, and accountable.
  • Reach Understanding - We are driven by curiosity and empathy to learn about our customers, team, and world.
  • Be Proactively Resourceful - We are internally motivated and externally empowered to identify opportunities and solve problems.
  • Derisk Thoughtfully - We lean into the biggest risks we face as a company and put in the work to address them systematically.
  • Find the Positive-Sum - We believe in creating incentive structures that align the needs of our company, our customers, and our planet.

Apply