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Customer Success Manager Remote Jobs in Montclair, NJ

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

bidease

Customer Success Manager

Manhattan, NY · Remote

$120K - $140K/yr

Customer Success Manager Remote, NYC Preferred Work Type: Salary, Full-time Location: Hybrid, Remote Compensation Band (USD): $120,000 - $140,000 (plus biannual bonus) dependent on location ...

HiddenLayer

Customer Success Manager

New York, NY · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for an individual to join our Customer Success team. The Customer Success Manager serves as a ...

Exostar

Customer Success Manager

Passaic, NJ · On-site +1

$250K/yr

Customer Success Manager The Customer Success Manager (CSM) is a key member of Exostar's Go-To ... Herndon, VA, Cincinnati, OH- Hybrid (3x/week) Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH ...

AEG Presents

Customer Success Manager

Manhattan, NY · Remote

Sports Technology | SaaS Transition | Growth-Stage Company Full-Time | Remote/Hybrid About LBi ... Role Overview We are looking for a Customer Success Manager to join our growing CS team and take ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Prologue

Customer Success Manager

Pomona, NY · Remote

$125K/yr

They are looking to bring on a Customer Success Manager to drive renewals and expansion across ... Remote-friendly work environment with flexible scheduling. * Comprehensive health, dental, and ...

Azul

Customer Success Manager

New York, NY · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

rePurpose Global

Customer Success Manager

New York, NY · Remote

$85K - $110K/yr

About the Role The Customer Success Manager owns a diverse portfolio of accounts across our ... This position is remote, but we prefer candidates located in New York or on the East Coast. Key ...

Radware

Customer Success Manager

Mahwah, NJ · Remote

$75K - $100K/yr

Minimum of 2 years' Experience as a Customer Success Manager * Experience in maintaining ARR and ... Managed resources in a matrix organization in remote locations. * Active listening skills.

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Customer Success Manager Remote information

See Montclair, NJ salary details

$33.1K

$84.6K

$142.7K

How much do customer success manager remote jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success manager remote in Montclair, NJ is $84,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $100,900.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in Montclair, NJ look for? The top searched job categories for Customer Success Manager Remote jobs in Montclair, NJ are:
What cities near Montclair, NJ are hiring for Customer Success Manager Remote jobs? Cities near Montclair, NJ with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Montclair, NJ as of May 2026, with employment types broken down into 100% Full Time. Highlights an 8% In-person, 8% Hybrid, and 84% Remote job distribution, with an average salary of $84,645 per year, or $40.7 per hour.
Customer Success Manager - Remote

Customer Success Manager - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Posted 22 hours ago

Job description

Job Description
About We Are Working
We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the 'figuring it out' up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task, all of the operational headaches associated with that task are handled by WAW from that point forward.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
About the role
We are seeking a dynamic and results-driven Customer Success Manager who will be the voice of the customer within our organization. In this critical role, you will focus on driving customer satisfaction, building strong relationships, and ensuring customer retention and growth. You'll act as a trusted advisor, guiding customers toward success while collaborating closely with internal teams to continually enhance the overall customer experience.
Roles and Responsibilities
  • Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction.
  • Proactively identify and evaluate customer needs, providing tailored solutions and guidance.
  • Enhance customer training programs to ensure customers are fully leveraging our services.
  • Serve as a customer advocate within the company, ensuring their feedback informs process improvements.
  • Drive customer engagement and encourage upgrades where relevant, contributing to both customer success and business growth.
  • Promote customer loyalty and build trust and transparency in all interactions.
  • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience.
  • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth to ensure success goals are consistently met.

Desired Skills & Experience
  • 3+ years of relevant experience in customer success, account management, or related roles. Manager experience is a plus.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service skills with a passion for helping others.
  • Bachelor's degree in Business, Marketing, or a related is a plus
  • Excellent organizational skills and a keen attention to detail.
  • Proven time management abilities, with the capability to meet deadlines and prioritize effectively.
  • Analytical mindset with problem-solving capabilities and a proactive approach.
  • Demonstrated leadership and supervisory skills.
  • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.

Job Details
Type: Full time
Schedule: 9:00 AM - 5:00 PM EST
Remote: 100% Online
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

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