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Customer Success Manager Remote Jobs in Mount Laurel, NJ

True Platform

Customer Success Manager

Philadelphia, PA · Remote

We are looking for a highly motivated Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships. Your primary mission is to deeply understand and proactively ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients ... Flexibility: 40% remote work (work from home) after training, plus flexible hours. * Perks: $1,000 ...

SMB Team

Client Success Manager

Philadelphia, PA · On-site +1

Background in customer success, account management, or high-touch client services * Experience managing client escalations in fast-paced, service-based environments * Understanding of business ...

ALTO USA LLC

Customer Success Specialist

Warminster, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

New

Burro

Customer Success Account Manager

Philadelphia, PA · On-site +1

$104K - $130K/yr

Reporting to the Manager of Customer Success, the Customer Success Account Manager (CSAM ) is a project manager, managing deliverables and aligning internal and external resources to achieve ...

ALTO USA LLC

Customer Success Specialist

Levittown, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

New

ALTO USA LLC

Customer Success Specialist

Philadelphia, PA · Remote

$60K - $62K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

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Customer Success Manager Remote information

See Mount Laurel, NJ salary details

$32.2K

$82.3K

$138.6K

How much do customer success manager remote jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success manager remote in Mount Laurel, NJ is $82,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $98,000.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
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What job categories do people searching Customer Success Manager Remote jobs in Mount Laurel, NJ look for? The top searched job categories for Customer Success Manager Remote jobs in Mount Laurel, NJ are:
What cities near Mount Laurel, NJ are hiring for Customer Success Manager Remote jobs? Cities near Mount Laurel, NJ with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Mount Laurel, NJ as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $82,260 per year, or $39.5 per hour.

Sr. Customer Success Manager (REMOTE)

TRAC Recruiting

Philadelphia, PA • Remote

$105K - $115K/yr

Full-time

Posted 24 days ago

Job description

We are seeking a Sr. Customer Success Manager (REMOTE) for a full time and direct hire role for one of our amazing SaaS partners on the east coast.


You will be an advisor and subject matter expert for a portfolio of On-Premise and Cloud-based customer accounts. You will drive customer retention, expansion, and overall satisfaction by leveraging both technical insight and relationship management skills to ensure that clients achieve maximum value from their Laboratory Information Software (LIS). You will manage the ongoing lifecycle of each account while maintaining strong customer engagement to ensure data accuracy across systems, and identifying strategic opportunities to improve adoption, performance, and ROI. You will work with customers and the internal teams to translate customer feedback and business objectives into actionable insights that influence both operational priorities and product evolution. You will need a blend of technical fluency, customer success strategy, and proactive customer success management. You will need to understand of the softwares architecture and configuration capabilities to be able to interpret customer data trends. You will apply tactical playbooks and scalable strategies to maintain account health and drive consistent growth.


Responsibilities:

  • Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship.
  • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively.
  • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes.
  • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities.
  • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams.
  • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps.
  • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health.
  • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success.
  • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.


Requirements:

  • 7+ years of experience in a customer success or related role
  • 4+ years of experience working in Software Training or Learning Management Software
  • 2+ years with Project Management Experience
  • 3-5 years of experience working with a CRM (Customer Relationship Management Software)
  • Healthcare SAAS experience preferred.
  • Bachelor's degree preferred.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.