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Night Shift Customer Success Manager Remote Jobs in Ridgewood, NJ

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... account management or customer success experience in tech required. * Fluent English is a must ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

We are looking for a Customer Success Manager to join our team. You will be focused on supporting ... This is a fully remote, full time position on our team with the expectation to travel up to 15% of ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Findigs

Customer Success Manager

New York, NY · On-site +1

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving value across ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

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All JobsCustomer Success JobsNight Shift Customer Success Manager Remote JobsNight Shift Customer Success Manager Remote Jobs in Ridgewood, NJ

Night Shift Customer Success Manager Remote information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do night shift customer success manager remote jobs pay per year?

As of Sep 1, 2026, the average yearly pay for night shift customer success manager remote in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is a night shift customer success manager remote?

A Night Shift Customer Success Manager (Remote) is a professional responsible for supporting and guiding customers during nighttime hours, ensuring they have a positive experience with a company's products or services. Working remotely, they handle customer inquiries, resolve issues, and proactively help clients achieve their goals, often for companies with global clients or 24/7 operations. This role requires strong communication skills, empathy, and the ability to work independently while managing multiple tasks during off-peak hours.

What are the key skills and qualifications needed to thrive as a night shift customer success manager remote?

To thrive as a Night Shift Customer Success Manager (Remote), you need strong customer service experience, problem-solving abilities, and a background in account management or a related field. Familiarity with CRM software like Salesforce or Zendesk, as well as proficiency with communication tools such as Slack and Zoom, is typically required. Exceptional communication, empathy, and time management skills help you build rapport and effectively resolve customer issues during off-hours. These skills ensure customer satisfaction, support retention, and maintain seamless operations across global time zones.

What are some unique challenges faced by night shift customer success managers working remotely, and how can they overcome them?

Night Shift Customer Success Managers working remotely often encounter challenges such as managing communication across time zones, maintaining work-life balance, and staying connected with both clients and internal teams operating during regular business hours. To overcome these, it's important to establish clear communication protocols, utilize collaboration tools effectively, and set boundaries to prevent burnout. Proactively scheduling check-ins with colleagues and leveraging asynchronous communication can help ensure seamless support and foster team cohesion, even outside typical office hours.

What is the difference between Night Shift Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectNight Shift Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuild customer relationships, ensure retention, and upsell servicesAssist customers with technical issues, answer inquiries, and provide product support
Required SkillsCustomer relationship management, communication, problem-solvingTechnical knowledge, troubleshooting, communication
Work EnvironmentRemote, night shift hours, client-facing interactionsRemote, flexible hours, support-focused
Common Industry UsageTech, SaaS, subscription servicesTech, retail, telecom

While both roles are remote and involve customer interaction, the Night Shift Customer Success Manager focuses on maintaining relationships and driving customer success during night hours, whereas the Customer Support Specialist primarily handles technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Night Shift Customer Success Manager Remote jobs in Ridgewood, NJ look for?

The top searched job categories for Night Shift Customer Success Manager Remote jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Night Shift Customer Success Manager Remote jobs?

Cities near Ridgewood, NJ with the most Night Shift Customer Success Manager Remote job openings:

Night Shift Customer Success Manager Remote jobs near you

Customer Success Manager - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Re-posted 7 days ago

Job description


About We Are Working
We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the 'figuring it out' up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task, all of the operational headaches associated with that task are handled by WAW from that point forward.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
About the role
We are seeking a dynamic and results-driven Customer Success Manager who will be the voice of the customer within our organization. In this critical role, you will focus on driving customer satisfaction, building strong relationships, and ensuring customer retention and growth. You'll act as a trusted advisor, guiding customers toward success while collaborating closely with internal teams to continually enhance the overall customer experience.
Roles and Responsibilities
  • Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction.
  • Proactively identify and evaluate customer needs, providing tailored solutions and guidance.
  • Enhance customer training programs to ensure customers are fully leveraging our services.
  • Serve as a customer advocate within the company, ensuring their feedback informs process improvements.
  • Drive customer engagement and encourage upgrades where relevant, contributing to both customer success and business growth.
  • Promote customer loyalty and build trust and transparency in all interactions.
  • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience.
  • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth to ensure success goals are consistently met.

Desired Skills & Experience
  • 3+ years of relevant experience in customer success, account management, or related roles. Manager experience is a plus.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service skills with a passion for helping others.
  • Bachelor's degree in Business, Marketing, or a related is a plus
  • Excellent organizational skills and a keen attention to detail.
  • Proven time management abilities, with the capability to meet deadlines and prioritize effectively.
  • Analytical mindset with problem-solving capabilities and a proactive approach.
  • Demonstrated leadership and supervisory skills.
  • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.

Job Details
Type: Full time
Schedule: 9:00 AM - 5:00 PM EST
Remote: 100% Online
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

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