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Director Customer Success Manager Remote Jobs in Ridgewood, NJ

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise ... This role manages strategic financial institutions, fintechs, digital partners, processors and ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a ... Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a ...

Pippin Title

Customer Success Manager

New York, NY · Remote

Remote (U.S.) Team: Client Success Type: Full-time, Individual Contributor Reports to: Director ... Technical comfort -- fluent in a CRM (Salesforce or HubSpot) and BI dashboards; comfortable enough ...

Alpaca Health

Customer Success Manager

New York, NY · On-site +1

$80K - $160K/yr

Role: Customer Success Manager We are hiring a Customer Success Manager to help autism care ... NYC-based candidates preferred, but we are open to remote / hybrid candidates. Why Join * Direct ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

About the Position We are seeking a Customer Success Manager to build successful partnerships with ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

About the Position We are seeking a Customer Success Manager to build successful partnerships with ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... account management or customer success experience in tech required. * Fluent English is a must ...

Fullpath

Customer Success Manager

Teaneck, NJ · On-site +1

$80K - $88K/yr

This is a hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success. The salary range listed reflects total on-target earnings (base + variable ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Ridgewood, NJ

Director Customer Success Manager Remote information

See Ridgewood, NJ salary details

$39K

$122.9K

$181.1K

How much do director customer success manager remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer success manager remote in Ridgewood, NJ is $122,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $147,200.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What job categories do people searching Director Customer Success Manager Remote jobs in Ridgewood, NJ look for? The top searched job categories for Director Customer Success Manager Remote jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Director Customer Success Manager Remote jobs? Cities near Ridgewood, NJ with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you

Customer Success Manager - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Re-posted 11 days ago

Job description


About We Are Working
We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the 'figuring it out' up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task, all of the operational headaches associated with that task are handled by WAW from that point forward.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
About the role
We are seeking a dynamic and results-driven Customer Success Manager who will be the voice of the customer within our organization. In this critical role, you will focus on driving customer satisfaction, building strong relationships, and ensuring customer retention and growth. You'll act as a trusted advisor, guiding customers toward success while collaborating closely with internal teams to continually enhance the overall customer experience.
Roles and Responsibilities
  • Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction.
  • Proactively identify and evaluate customer needs, providing tailored solutions and guidance.
  • Enhance customer training programs to ensure customers are fully leveraging our services.
  • Serve as a customer advocate within the company, ensuring their feedback informs process improvements.
  • Drive customer engagement and encourage upgrades where relevant, contributing to both customer success and business growth.
  • Promote customer loyalty and build trust and transparency in all interactions.
  • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience.
  • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth to ensure success goals are consistently met.

Desired Skills & Experience
  • 3+ years of relevant experience in customer success, account management, or related roles. Manager experience is a plus.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service skills with a passion for helping others.
  • Bachelor's degree in Business, Marketing, or a related is a plus
  • Excellent organizational skills and a keen attention to detail.
  • Proven time management abilities, with the capability to meet deadlines and prioritize effectively.
  • Analytical mindset with problem-solving capabilities and a proactive approach.
  • Demonstrated leadership and supervisory skills.
  • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.

Job Details
Type: Full time
Schedule: 9:00 AM - 5:00 PM EST
Remote: 100% Online
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

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