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Director Customer Success Manager Remote Jobs in Ridgewood, NJ

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

NABIS

Customer Success Manager

New York, NY · On-site +1

... fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated ... Support ad hoc projects, platform rollouts, and process improvements as directed by CX leadership ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid ...

Findigs

Customer Success Manager

New York, NY · On-site +1

$120K - $150K/yr

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding ... This position is based in New York and reports to the Director Delivery of Customer Success. Let ...

Findigs

Customer Success Manager

New York, NY · On-site +1

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving value across ...

Verse Medical

Customer Success Manager

New York, NY · Remote

$90K - $100K/yr

We are transparent, upfront and direct. We operate with honesty and clarity. We share information ... How You'll Help Us Heal a Broken System Customer Success makes sure that our customers have a great ...

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... Customer Success experience - proven track record in SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer ...

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Showing results 21-40

All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Ridgewood, NJ

Director Customer Success Manager Remote information

See Ridgewood, NJ salary details

$39K

$122.9K

$181.1K

How much do director customer success manager remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer success manager remote in Ridgewood, NJ is $122,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $147,200.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What job categories do people searching Director Customer Success Manager Remote jobs in Ridgewood, NJ look for? The top searched job categories for Director Customer Success Manager Remote jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Director Customer Success Manager Remote jobs? Cities near Ridgewood, NJ with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you

Customer Success Manager

Compliancy Group LLC.

New York, NY • Remote

$75K - $82K/yr

Full-time

Re-posted 27 days ago

Job description

Healthcare organizations are under more compliance pressure than ever, and most are managing it the wrong way: scattered tools, manual tracking, and fragmented records that leave teams exposed and exhausted. Compliance has become someone's second job, not a program anyone is proud to stand behind.

Compliancy Group exists to change that. We are the platform for healthcare compliance programs, consolidating every element of a complete program into one connected system, so organizations can simplify requirements, gain real visibility into where risk lives, operate with confidence, and be genuinely defensible when it matters most. We do not sell a tool and walk away. We build the program with you, combining purpose-built software, proprietary conformance scoring, and ongoing access to compliance advisors, until your organization has the structure, the evidence, and the expertise to lead compliance instead of just survive it. If you are the kind of person who wants to work on something that actually protects patients and providers, you are in the right place.

Our Customer Success Managers are central to that promise. This is a high-volume, relationship-driven role focused on one thing: helping clients get real value from the program they invested in, so they stay, grow, and trust CG as a long-term partner. You will manage a portfolio of core accounts, drive proactive engagement, and be the person clients hear from before a problem becomes a reason to leave. If you are organized, client-focused, and energized by the challenge of keeping a large book of accounts healthy and engaged, this role is built for you.

What you will do

  • Serve as the primary point of contact for a pooled portfolio of core accounts, focusing on retention, platform adoption, and customer satisfaction.
  • Drive proactive, repeatable engagement across your book so clients understand the platform, use it consistently, and see the value before renewal conversations begin.
  • Monitor account health and act early when engagement or satisfaction signals warrant attention.
  • Partner with Sales when expansion opportunities arise; while growth is not your primary responsibility, there are financial incentives to surface the right moments.
  • Work closely with Finance to resolve payment disputes, escalations, and account issues in a timely and professional way.
  • Collaborate with Support and Product to advocate for customer needs and contribute to process improvements that make the whole CX team stronger.
  • Direct clients to the right resources and channels for commercial conversations, without owning sales activities yourself.

What we are looking for

  • 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role.
  • Strong organizational skills: you can manage a high volume of accounts and still give each one a consistent, thoughtful experience.
  • Excellent communication and relationship-building skills, with a genuine customer-first mindset.
  • Goal-oriented, particularly around retention and satisfaction targets.
  • Comfortable collaborating across teams including Finance, Product, and Support.
  • Experience in a subscription-based or SaaS business model is preferred.
  • Background in healthcare or healthcare compliance is a plus.
  • Bachelor's degree or equivalent professional experience welcomed.

What Compliancy Group offers

  • Competitive base salary plus performance bonus tied to gross retention rate, with additional financial incentives for surfacing expansion opportunities to the sales team.
  • Extensive onboarding and ongoing professional development focused on the platform, the compliance landscape, and the customer success motion.
  • Comprehensive benefits including medical, dental, vision, 401(k) with company match, and generous PTO.
  • A transparent, collaborative culture that takes customer impact seriously and invests in the people who deliver it.

Salary: $75,000-$82,000/year

Location: Remote, USA

PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels.

Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.