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Director Customer Success Manager Remote Jobs in Ridgewood, NJ

doola

Customer Success Manager

New York, NY · On-site +1

Enforce annual contracts per policy and own the renewal cycle Skills and qualifications * 3 to 6+ years in B2B SaaS account management, customer success, or partnerships * Managed a book of 20+ B2B ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... We're bringing on dozens of new customers each month. You will be the main point of contact for ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Scrunch

Customer Success Manager, Agency

New York, NY · Remote

$100K - $120K/yr

About the Role: We're looking for a Customer Success Manager, Agency with a strong agency focused ... Home office stipend so your workspace doesn't suck 🖥️ Remote support: Phone and internet ...

Aidoc

Customer Success Manager (Central)

Manhattan, NY · On-site +1

Description Aidoc is recruiting a Customer Success Manager in the United States. Join our team ... This is a remote role to be filled in the Central US. Responsibilities Serve as the customer ...

Aidoc

Customer Success Manager, West

Manhattan, NY · On-site +1

Description Aidoc is recruiting a Customer Success Manager in the Western United States. Join our ... This is a remote role to be filled in the Western US. Responsibilities Serve as the customer ...

Orbus Software

Senior Customer Success Manager

New York, NY · On-site +1

$100K - $115K/yr

... without direct authority • Commercial awareness, with experience owning or contributing to ... Department Customer Success Role Senior Customer Success Manager Locations US - Remote Remote ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight). * Strong ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

Garten

SMB Customer Success Manager

New York, NY · Remote

The role also serves as a client and company liaison for all Garten Market accounts as directed in ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

Vibe

Senior Customer Success Manager

New York, NY · Remote

Nirav Tolia, CEO of Nextdoor, sits on the company's board of directors. Founded in 2022, Vibe.co is ... About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning ...

Miter

Strategic Customer Success Manager

New York, NY · Remote

$140K - $160K/yr

About the Role As Miter moves up-market, we're looking for a Strategic Customer Success Manager to ... Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $260K/yr

The Role We're hiring a Senior Customer Success Manager to own complex customer relationships across provider groups, MSOs, and health systems where our platform helps support meaningful patient ...

Miter

Strategic Customer Success Manager

New York, NY · On-site +1

$140K - $160K/yr

About the Role As Miter moves up-market, we're looking for a Strategic Customer Success Manager to ... Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in ...

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Showing results 41-60

All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Ridgewood, NJ

Director Customer Success Manager Remote information

See Ridgewood, NJ salary details

$39K

$122.9K

$181.1K

How much do director customer success manager remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer success manager remote in Ridgewood, NJ is $122,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $147,200.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What job categories do people searching Director Customer Success Manager Remote jobs in Ridgewood, NJ look for? The top searched job categories for Director Customer Success Manager Remote jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Director Customer Success Manager Remote jobs? Cities near Ridgewood, NJ with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you

Customer Success Manager North America - US

Implicity

New York, NY • On-site, Remote

$100K - $120K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

About us
Implicity is a digital MedTech company delivering advanced innovation to cardiologists through Big Data and Artificial Intelligence.
Our industry-leading cardiac remote monitoring platform simplifies the management of complex clinical data and enables earlier identification of patient issues-helping clinicians deliver the right care at the right time.
In short, joining Implicity means contributing directly to improved patient outcomes.
Founded in 2016 by Dr. Arnaud Rosier, a cardiologist and AI researcher, and David Perlmutter, an engineer and entrepreneur, Implicity has grown into a transformative force in cardiac care.
More than a decade later, this French startup-turned-scale-up is helping shape the future of cardiology on a global scale.
  • Over 250 hospitals and medical centers already use Implicity's solutions
  • Supporting more than 100,000 patients worldwide
    At Implicity, you'll collaborate with experts across data science, engineering, clinical affairs, regulatory, IT, sales, and customer success, all working together toward a shared mission.
    The team has established Implicity as a clear European market leader and is now expanding rapidly in the U.S.
    Why Implicity?
  • Patients receive higher-quality, more proactive care
  • Physicians spend less time managing data and administrative burden, allowing greater focus on prevention and treatment
  • Healthcare payers benefit from lower overall costs by emphasizing monitoring and prevention over hospitalization and acute intervention
    Ready to get started?
    We'd love to connect.
Job and recruitment context
The Customer Success Manager (CSM) - North America is responsible for ensuring the satisfaction, engagement, and retention of Implicity's customers in the region. This role plays a crucial part in onboarding new clients, supporting them in scaling their remote cardiac monitoring activities, and serving as the primary point of contact for all customer needs.
Reporting to the Lead Customer Success Manager, the CSM will collaborate closely with sales, product, and clinical teams to drive customer success and influence product development based on customer feedback.
Working closely with the Lead Customer Success Manager and the US Sales team, your key responsibilities will include, but are not limited to, the following:
  • Customer Onboarding & Training: Manage the entire onboarding process for new clients, ensuring they are set up for success and trained effectively on Implicity's remote monitoring platform.
  • Customer Relationship Management: Foster and maintain strong relationships with clients, providing ongoing support and guidance to help them scale their remote patient monitoring programs.
  • Technical Support & Issue Resolution: Address customer inquiries, troubleshoot technical issues, and coordinate with internal teams to ensure timely resolution.
  • Collaboration with Sales & Product Teams: Work closely with the sales team pre- and post-sale to align on customer needs and ensure a seamless transition from sales to customer success. Act as the voice of the customer to inform internal teams and influence the product roadmap.
  • Customer Success Metrics & Retention: Monitor key customer success metrics, including Net Promoter Score (NPS) and customer adoption trends, with a focus on maintaining high levels of customer satisfaction and reducing churn.
  • Process Improvement & Best Practices: Develop and implement best practices, playbooks, and standardized procedures for onboarding and customer engagement.
  • Customer Education & Communication: Serve as the primary liaison between customers and Implicity's internal teams, keeping customers informed about platform updates, new features, and best practices.
  • Project Management: Lead and manage customer-specific projects, such as EHR integrations and workflow optimizations, to enhance the overall customer experience.
  • Business Travel: Travel to medical centers across North America as needed (approximately 20%).
Preferred experience
Education
  • Bachelor's degree or equivalent experience in healthcare technology, customer success, or related fields.
  • Minimum of three years' experience in customer success/onboarding, preferably in the medical device or healthcare industry.
  • Prior experience in remote cardiac monitoring or cardiology-related technology is highly preferred.
  • Familiarity with reimbursement codes for remote monitoring and working with clinical stakeholders (physicians, nurses, and service line administrators).
  • Experience managing complex projects and cross-functional teams.
  • Proficiency in using CRM tools (e.g., Salesforce, Airtable) and collaboration tools (e.g., Slack, Notion).

Skills/Aptitude
  • Strong communication, interpersonal, and problem-solving skills with the ability to work independently.
  • Exceptional ability to build relationships with clinical professionals and administrative stakeholders.
  • Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving environment.
  • High attention to detail, analytical thinking, and problem-solving capabilities.
  • Passion for customer success and a deep understanding of customer engagement strategies
  • Willingness to travel as needed to support customer success initiatives.
Recruitment process
1° Screening interview (either HR or Manager)
2° Job interview with Krissy (Lead Customer Success US), your future manager
3° Final interview with Lucie (COO)
4° Possible reference check and background check
Depending on your availabilities, the recruitment process should last less than 4 weeks.
General information
Salary
  • For this job (permanent - full time), you'll get a competitive salary depending on your experience $120k
  • 10% variable pay based on annual objectives

Benefits
  • Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents)
  • 401K : up to 4% match
  • 25 PTO + 9 bank holidays
  • Maternity (paternity) leave policy: 4 weeks (2 weeks) fully paid

Département Customer Sucess US Role Customer Success Manager Locations US Remote status Fully Remote Yearly salary $100,000 - $120,000 Employment type Full-time

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