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Customer Success Manager Cybersecurity Jobs in Ridgewood, NJ

CBTS

Customer Success Manager

Manhattan, NY · On-site

$55 - $86/hr

... Customer Success Manager to manage and grow relationships with our enterprise customers. In this ... cybersecurity, or infrastructure environments. What You'll Do * Own a portfolio of enterprise ...

Cycode

Customer Success Manager

New York, NY · On-site +1

Description This is a unique opportunity to join a fast-growing cybersecurity company at the ... customers, building strong relationships and ensuring their success with our product(s) * Manage ...

CBTS

Customer Success Manager

Manhattan, NY · On-site

CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with ... cybersecurity, or infrastructure environments. What You'll Do * Own a portfolio of enterprise ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Guardz

Customer Success Manager

New York, NY · On-site

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Wolters Kluwer

Customer Success Manager

Monsey, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Customer Success Manager Cybersecurity information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager cybersecurity jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager cybersecurity in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What job categories do people searching Customer Success Manager Cybersecurity jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Ridgewood, NJ with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Senior Customer Success Manager

SecurityScorecard

New York, NY • On-site, Remote

$100K/yr

Full-time

Medical, PTO

Re-posted 7 days ago

Key responsibilities

  • Manage a portfolio of customer relationships to ensure satisfaction and long-term value.

  • Act as a trusted advisor on the SecurityScorecard platform and cybersecurity risk domains, driving retention and expansion.

  • Own renewals, forecast accurately, and collaborate with sales teams to facilitate account growth.

Job description

About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace," by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unwavering commitment to employee engagement." SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
About the Role:
The Senior Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. You'll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement, and apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
What You'll Do
  • Drive strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
  • Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains.
  • Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal Sales teams.
  • Own renewals quote to cash for your book of business, largely without needing Sales engagement.
  • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
  • Build and nurture relationships across the entire client organization, from daily users to C-suite, facilitating executive-level connections to foster account growth.
  • Represent the voice of the customer in product feedback and service delivery discussions.
  • Travel to strategic accounts as needed (~35-40%), including in-person visits twice a year for each account over $100K ARR.

Required Qualifications:
  • Bachelor's degree.
  • 5-7 years in account management, customer success, technical account management, or a similar customer-facing role - non-negotiable for the senior title.
  • Solid understanding of cybersecurity or third-party risk management practices; strong technical aptitude to translate platform capability into business value from the customer's perspective.
  • Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
  • Strong written and verbal communication skills combined with meticulous organizational skill.

Preferred Qualifications:
  • Proven success developing and expanding relationships with customer stakeholders, including executives.
  • Cyber insurance experience.
  • Experience leading strategic account planning, QBRs, and upsell/cross-sell initiatives.
  • Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management.

Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $160,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

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