ZipRecruiter

Log In

1

Customer Success Manager Cybersecurity Jobs in Ridgewood, NJ

FlowX.AI

Customer Success Manager

New York, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

Luminance

Customer Success Manager

New York, NY

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

FlowX.ai group

Customer Success Manager

Manhattan, NY · On-site

$90 - $130/hr

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Whip Media Group

Customer Success Manager

Manhattan, NY · On-site

$150 - $185/hr

Customer Success Manager New York, NY, New York, NY, US 30+ days ago Requisition ID: 1008 Whip Media is the leading SaaS platform transforming how the world's largest media and entertainment ...

New

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

intenseye

Customer Success Manager

New York, NY

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Neara

Customer Success Manager

Manhattan, NY · On-site

$125 - $155/hr

Return to jobs list Customer Success Manager Job type: Full Time · Department: Customer Success · Work type: Hybrid · USD 125,000-155,000 / year New York, New York, United States Our Mission We're ...

OnCorps, Inc.

Customer Success Manager

Manhattan, NY · On-site

$90 - $150/hr

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

previous page

Showing results 41-60

All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Ridgewood, NJ

Customer Success Manager Cybersecurity information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager cybersecurity jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager cybersecurity in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What job categories do people searching Customer Success Manager Cybersecurity jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Ridgewood, NJ with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Customer Success Manager

FlowX.AI

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.

Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.

Mission

As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.

What you would do on a daily basis:

  • Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.
  • Identifying friction points and blockers, and helping the customer team work through them.
  • Working with the product team on identified platform issues to drive resolution.
  • Understanding the pain points of the client and showing the value of the platform being offered.
  • Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.
  • Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.
  • Putting the client's needs first.

Who you are:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.
  • Experience managing implementation projects, with solid project management skills.
  • Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.
  • Strong analytical skills and mindset.
  • Excellent English verbal and written communication/presentation skills.
  • Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.

What's in it for you:

  • Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.
  • Work directly with the tech and business leadership of European and American companies to transform digital experiences.
  • Direct involvement in further building the team & the culture.
  • Early-stage equity package to be considered.

Location: New York City

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

Apply