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Customer Success Manager Cybersecurity Jobs in Ridgewood, NJ

MillTech

Customer Success Manager

New York, NY · On-site

Customer Success Manager Reports to: Head of Customer Success Location: New York City, USA Overview - About MillTech MillTech provides advanced FX Hedging and Cash Investment solutions to increase ...

Garage

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Garage powers the exchange of critical assets across America's essential industries. We started with fire departments, where purchasing mission-critical vehicles and ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Flowx.ai

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Almaz Capital

Customer Success Manager

Manhattan, NY · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

TABS inc.

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing ...

FlowX.AI

Customer Success Manager

New York, NY

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Modo Energy

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Equal Access

Customer Success Manager

Manhattan, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

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Showing results 41-60

All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Ridgewood, NJ

Customer Success Manager Cybersecurity information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager cybersecurity jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager cybersecurity in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

What job categories do people searching Customer Success Manager Cybersecurity jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Ridgewood, NJ with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Customer Success Manager

MillTech

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Position: Customer Success Manager
Reports to: Head of Customer Success
Location: New York City, USA
Overview - About MillTech
MillTech provides advanced FX Hedging and Cash Investment solutions to increase market access, reduce costs and automate manual workflows.
With a focus on automation, integration and connectivity, we have pioneered an independent risk management and liquidity solution for fund managers, institutions and global corporates, which is purpose-built to deliver best execution at scale.
Since its inception in 2020, the MillTech platform has grown to support over $500bn in annual FX volume and over $35bn in client programs and is now trusted by some of the world's largest institutions. In 2026, MillTech announced a $60m minority investment from the growth equity arm of Apax Partners which valued the company at $325m. As part of our next phase of growth, we will be opening an office in New York City this year.
Headquartered in London, the world's largest FX hub, MillTech provides services to clients in the United Kingdom, United States, Canada, Switzerland, Belgium, Denmark, Ireland, Luxembourg, Norway and Liechtenstein. MillTech is authorised and regulated by the UK's Financial Conduct Authority (FCA FRN 911636) and registered with the USA's National Futures Association (NFA).
The opportunity:
As a Customer Success Manager, you will report to the Head of Customer Success and take ownership of leading MillTech's US Customer Success operation, working closely across business units to guide customers from initial engagement through onboarding, ongoing support, and business development. You will build trusted, long-term relationships with customers, helping them achieve their objectives while deepening and strengthening their partnership with MillTech.
The role requires an entrepreneurial and ambitious mindset, with a strong focus on maximising customer outcomes through the effective use of MillTech's products and services. You must be a self-starter who is confident working autonomously, using initiative and creativity, while developing deep expertise in FX, Cash products and associated trade workflows.
Key responsibilities:
  • Lead MillTech's US Customer Success operation, working autonomously and using initiative to drive the business forward.
  • Strong communication skills to manage the needs of clients and internal stakeholders.
  • Act as a senior customer advocate, supporting customers across all aspects of their relationship with MillTech and helping them achieve their business goals.
  • Lead the onboarding of new customers, ensuring a smooth, timely, and efficient process across operational, commercial, regulatory, financial, and technical requirements.
  • Proactively engage with customers to ensure they are deriving maximum value from MillTech's products and services, maintaining regular contact to address concerns and optimise the overall customer experience.
  • Take a lifetime-value approach to customer relationships, identifying opportunities to upsell or cross-sell relevant products and services.
  • Respond to customer feedback, questions, and concerns in a professional, efficient, and agile manner.

Requirements (essential):
  • Proven previous experience in a customer success role, ideally within financial services particularly foreign exchange.
  • A self-starter, confident working autonomously and comfortable taking full responsibility for leading the US operation.
  • Excellent communication skills, with a proactive approach to engaging customers and understanding their requirements and goals.
  • A strong commitment to building long-term, high-quality customer relationships and developing best-in-class customer success practices and policies.
  • Excellent problem-solving abilities, working collaboratively with colleagues across the business, external counterparties and vendors to resolve customer issues effectively and efficiently.
  • A high degree of empathy and the ability to identify practical, customer-focused solutions.
  • Strong organisational and project management skills, with the ability to manage multiple priorities while maintaining consistently high standards.
  • Strong listening skills, combined with excellent technical and sector knowledge to support customers from onboarding through day-to-day operations.
  • Advanced data and software skills, with the ability to leverage modern tools and techniques to deliver outstanding customer success outcomes.
  • Excellent written and verbal communication skills in English; additional languages are an advantage.
  • A positive, can-do attitude, with a willingness to think creatively and explore innovative solutions to challenges.
  • A commitment to continuous professional development to ensure skills and expertise remain at the highest level.
  • The highest standards of integrity, with the ability to act with due care, skill, diligence, and confidentiality in line with market conduct standards.

What we offer in return:
Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:
  • A competitive salary with annual reviews;
  • 25 days' paid annual leave plus an additional day per year of service;
  • Excellent staff development and training opportunities;
  • Flexible working arrangements including remote working;
  • Healthcare
  • 401(k) with employer match

How to apply?
At MillTech we believe that diversity and inclusion are essential for fostering innovation and building a strong, supportive work environment. We are committed to embedding the best equality and diversity practices into all our activities, making us an inclusive, welcoming, and exciting place to work. We would welcome candidates from all backgrounds and experiences.
We would like to hear from you if you think that you're a good fit for this role. To apply you should upload your CV. One of the team will then be in touch with you to discuss the next steps.

Apply