ZipRecruiter

Log In

1

Customer Success Manager Cybersecurity Jobs in Ridgewood, NJ

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Obligo

Customer Success Manager

Manhattan, NY · On-site

$90K - $100K/yr

Customer Success Manager New York About Us Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Scout is the AI-native operating system for schools. Our first product, Scout SIS, is a student information system (SIS). At its core, the SIS is a database for schools to ...

PointOne

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager PointOne is reinventing how law firms operate. Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how ...

BackOps

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency ...

Smartly

Customer Success Manager

Manhattan, NY · On-site

$75K - $100K/yr

Customer Success Manager New York, New York, United States Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and ...

Supreme Talent

Customer Success Manager

Clifton, NJ · On-site

$230K/yr

The Customer Success Manager will collaborate closely with production, planning, engineering, shipping, and quality control teams to make sure all customer needs are met. Responsibilities: * Serve as ...

Grey Matter

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager We're hiring for a Customer Success Manager. You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Sweep Inc.

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Adaptive Security

Customer Success Manager

New York, NY · On-site

$110K - $125K/yr

About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In ... The Role We are rapidly growing our Customer Success team. This is a foundational role with the ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

Luminance

Customer Success Manager

New York, NY

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Luminance

Customer Success Manager

Manhattan, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Ridgewood, NJ

Customer Success Manager Cybersecurity information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager cybersecurity jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager cybersecurity in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

What job categories do people searching Customer Success Manager Cybersecurity jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Ridgewood, NJ with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Customer Success Manager

EMARKETER

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company's foundation today. Learn more about Axel Springer.
We're hiring a Customer Success Manager to join our Account Management Team at EMARKETER.
The Role and Team:
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. You will help clients maximize the value of their EMARKETER subscriptions through strategic onboarding, proactive engagement, and ongoing relationship support.
This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives. You'll work closely with experienced Account Management leaders while developing expertise in customer success, client engagement, and relationship management.
This is a hybrid role based out of our New York City office, with regular in office expectations.
Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.
The Ideal Candidate Is:
  • Customer-focused and eager to learn: You actively seek feedback, embrace mentorship, and are committed to helping clients achieve their business objectives while continuously developing your professional skills.
  • A strong teammate: You enjoy collaborating with others, understand the importance of established processes, and know when to ask for help from colleagues and leadership.
  • Highly organized and accountable: You can effectively prioritize competing responsibilities, follow through on commitments, and consistently deliver high-quality work.
  • An excellent communicator: You communicate clearly and professionally, whether conducting client training sessions, presenting information, or building relationships with stakeholders.
  • Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.
  • Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to identify trends, uncover opportunities, and recommend actions that improve customer outcomes.
  • Adaptable and resilient: You thrive in fast-paced environments and remain effective when priorities shift.
Key Responsibilities:
  • Partner closely with Account Managers and Account Directors to execute customer engagement strategies that drive adoption, retention, and overall customer success.
  • Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services.
  • Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.
  • Analyze account engagement, usage trends, and customer activity to identify retention risks, adoption opportunities, and recommended engagement actions.
  • Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives.
  • Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.
  • Contribute to renewal, retention, and expansion initiatives through proactive client engagement, account analysis, customer success planning, and identification of customer needs and opportunities.
  • Exercise independent judgment in prioritizing customer engagement activities and addressing client needs.
  • Recommend onboarding, adoption, and engagement approaches based on client objectives, usage patterns, and business needs.
  • Collaborate with cross-functional teams to identify and implement solutions that improve customer outcomes and account health.
Basic Qualifications:
  • Bachelor's degree
  • Strong written and verbal communication skills
  • Demonstrated ability to manage multiple priorities and meet deadlines
  • Strong organizational skills and attention to detail
  • Proven leadership experience through school, athletics, community organizations, internships, or previous employment
Preferred Qualifications:
  • 1-3 years of professional experience in sales, account management, customer support, or a related field
  • Recent graduates with a degree in marketing, media, communications or journalism are welcome to apply.
  • Experience working with customers, clients, or stakeholders in a professional setting
  • Experience using CRM systems such as Salesforce is a plus
Salary & Benefits:
  • Base salary: $70,000-$75,000 (dependent on skills, experience, and competencies)
  • Additional variable compensation with on-target earnings of $75,000-$82,000
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401k plan
  • Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
  • Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

Salary for the role is commensurate with experience and depends on a number of factors, including a candidate's qualifications, skills, competencies and experience.
US pay range
$70,000-$75,000 USD
About EMARKETER
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.
What We Value
Our people are the foundation of our success. Guided by our values, we:
  • Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
  • Work as One Team: We collaborate with trust, accountability, and transparency.
  • Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
  • Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.
To learn more about what it's like to work at EMARKETER check out our careers page and life page.
If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role.
Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

Apply