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Director Customer Success Manager Jobs in Ridgewood, NJ

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise ... This role manages strategic financial institutions, fintechs, digital partners, processors and ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

WPP

Director, Customer Success

New York, NY · Hybrid

The Director, Customer Success will inherit a portion of the client portfolio currently managed by the VP of Client Services and will be responsible for making the Infosum platform indispensable to ...

Gorgias

Director, Customer Success

New York, NY · On-site

$225K - $266K/yr

About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias ... You'll lead the CS organization end-to-end: 2 CS Managers report directly to you , one leading ...

Gorgias

Director, Customer Success

New York, NY · On-site

About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias ... You'll lead the CS organization end-to-end: 2 CS Managers report directly to you , one leading ...

WPP

Director, Customer Success

New York, NY · On-site

$100K - $230K/yr

The Director, Customer Success will inherit a portion of the client portfolio currently managed by the VP of Client Services and will be responsible for making the Infosum platform indispensable to ...

Ocrolus Inc.

Director Customer Success

New York, NY · On-site

$190K/yr

... Director of Customer Success to own how every one of those clients experiences our support and ... Build, manage and develop a high-performing India-based CS team serving clients across the US, UK ...

Avoca AI

Director, Customer Success

New York, NY · On-site

$220K - $280K/yr

About the Role As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Pippin Title

Customer Success Manager

New York, NY · Remote

Director - Customer Success Travel: Occasional ( Posted: 2026 About Pippin Title Pippin Title is ... You'll manage a mixed book of title agents, underwriters, lenders, and law firms -- keeping them ...

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

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Showing results 1-20

All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Ridgewood, NJ

Director Customer Success Manager information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do director customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer success manager in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
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Director Customer Success Manager jobs near you

Director, Customer Success

Global Relay

New York, NY • On-site

Other

Re-posted 22 days ago

Job description

Your role:

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.

Your responsibilities:

  • Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
  • Own and drive customer success strategy for engaging with the world's top finance and regulated companies
  • Develop and drive strategic best practices for customer success and engagement
  • Build strategies to drive adoption, retention, and expansion with our largest customers
  • Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
  • Actively engage with customers throughout the relationship lifecycle
  • Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
  • Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
  • Report on and own KPIs for strategic and enterprise customers
  • Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes

About you:

  • Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
  • 8+ years of management experience for mid-to-large size teams
  • Experience in complex contractual negotiations with solid understanding of customer expansion
  • Strong leader and motivator with a track record of exceptional performance
  • Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
  • Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
  • Professional business manner with the ability to establish relationships with executive stakeholders
  • Outstanding communication and organizational skills with strong attention to detail
  • Excellent listening and interpersonal skills
  • Highly motivated and energetic, with strong analytical and problem-solving skills
  • Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
  • Compliance/finance industry knowledge or management consulting experience a plus

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