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Manager Customer Success Manager Jobs in Ridgewood, NJ

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range ...

New

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range ...

New

Renterra

Customer Success Manager

Manhattan, NY · On-site +1

As we continue to expand, we're looking for a dynamic and proactive Customer Success Manager to join our team and help take our customer relationships to the next level. Responsibilities Lead ...

New

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Renterra

Customer Success Manager

Manhattan, NY · On-site +1

As we continue to expand, we're looking for a dynamic and proactive Customer Success Manager to join our team and help take our customer relationships to the next level. Responsibilities Lead ...

New

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

Pangram

Customer Success Manager

Manhattan, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...

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Showing results 1-20

All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Ridgewood, NJ

Manager Customer Success Manager information

See Ridgewood, NJ salary details

$23.3K

$62.1K

$103.7K

How much do manager customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager customer success manager in Ridgewood, NJ is $62,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Ridgewood, NJ?

The most popular types of Customer Success Manager jobs in Ridgewood, NJ are:

What job categories do people searching Manager Customer Success Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Manager Customer Success Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Manager Customer Success Manager jobs?

Cities near Ridgewood, NJ with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in Ridgewood, NJ as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $62,074 per year, or $29.8 per hour.

Customer Success Manager

Manhattan, NY • On-site

Ova Technologies
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This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Success Manager
Job Summary
We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business outcomes. The ideal candidate will serve as a trusted advisor, proactively engaging with customers throughout their lifecycle to maximize value, improve retention, and identify opportunities for growth.
Key Responsibilities
  • Manage a portfolio of customer accounts and serve as the primary point of contact.
  • Build trusted relationships with key stakeholders and executive sponsors.
  • Drive customer onboarding, implementation, adoption, and ongoing engagement.
  • Understand customer business objectives and develop success plans to achieve desired outcomes.
  • Conduct regular business reviews and health checks with customers.
  • Monitor customer usage, engagement, and satisfaction metrics to identify risks and opportunities.
  • Proactively address customer concerns and coordinate with internal teams to resolve issues.
  • Collaborate with Sales, Product, Support, Marketing, and Engineering teams to enhance the customer experience.
  • Identify opportunities for account expansion, cross-selling, and upselling in partnership with the Sales team.
  • Gather customer feedback and communicate product enhancement requests to Product Management.
  • Track customer success metrics, renewal forecasts, and retention performance.
  • Maintain accurate customer records and activities in CRM systems.
  • Advocate for customers while balancing business objectives.
Required Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
  • 3+ years of experience in Customer Success, Account Management, Client Services, Customer Relationship Management, or a similar customer-facing role.
  • Experience managing B2B customer relationships.
  • Strong understanding of customer lifecycle management and retention strategies.
  • Excellent communication, presentation, negotiation, and interpersonal skills.
  • Proven ability to manage multiple customer accounts simultaneously.
  • Strong analytical and problem-solving abilities.
  • Experience working with CRM platforms and customer success tools.
Preferred Qualifications
  • Experience in SaaS, cloud, or technology companies.
  • Knowledge of customer success methodologies and customer journey mapping.
  • Familiarity with subscription-based business models.
  • Experience working with enterprise customers.
  • Certifications in Customer Success, CRM platforms, or project management are a plus.
Technical Skills
  • Customer Relationship Management (CRM)
  • Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero)
  • Salesforce or HubSpot CRM
  • Microsoft Office Suite and Google Workspace
  • Data analysis and reporting
  • Business intelligence tools (Power BI, Tableau) - preferred
  • Project management tools (Jira, Asana, Monday.com, Trello)
  • Video conferencing and collaboration platforms
Business Skills
  • Customer onboarding and adoption
  • Customer retention and renewal management
  • Account growth and expansion
  • Stakeholder management
  • Customer health monitoring
  • Business reviews (QBRs/EBRs)
  • Customer advocacy
  • Risk identification and mitigation
  • Cross-functional collaboration
  • Revenue retention strategies
Soft Skills
  • Customer-centric mindset
  • Relationship building
  • Active listening
  • Problem-solving
  • Empathy and emotional intelligence
  • Negotiation and conflict resolution
  • Time management and organization
  • Collaboration and teamwork
  • Adaptability
  • Results-oriented approach
Key Performance Indicators (KPIs)
  • Customer retention rate
  • Net Revenue Retention (NRR)
  • Gross Revenue Retention (GRR)
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Product adoption and feature utilization
  • Renewal rate
  • Upsell and cross-sell revenue
  • Customer health score
  • Time to value (TTV)
Success Metrics
  • High customer satisfaction and loyalty.
  • Strong customer retention and renewal performance.
  • Increased product adoption and engagement.
  • Growth in customer lifetime value.
  • Successful execution of onboarding and customer success plans.
  • Positive collaboration with internal teams to improve customer outcomes.

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