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Manager Customer Success Manager Jobs in Ridgewood, NJ

AppCard Inc

Customer Success Manager

Manhattan, NY · On-site

Advantage: experience in either - account management, customer success, professional services * Advantage: SAAS / Tech industry experience Additional Information All your information will be kept ...

Candor Health

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager at Candor Health, you will play a pivotal role in ensuring our clients' success. You will serve as a trusted advisor and advocate for our customers, working closely with ...

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

Almaz Capital

Customer Success Manager

Manhattan, NY · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Listen Labs

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and helping ...

Justworks

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

CBTS

Customer Success Manager

Manhattan, NY · On-site

CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. In this role, you will serve as a trusted advisor and primary post-sale ...

Anthropic

Manager, Customer Success GSI

Manhattan, NY · On-site

Manager, Customer Success GSI San Francisco, CA | New York City, NY About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and ...

Frontify

Senior Manager, Customer Success

New York, NY · On-site

$175K - $200K/yr

Your mission As Senior Manager, Customer Success, you will lead a team of 4-5 Customer Success Managers responsible for driving retention, customer outcomes, and consistent execution across a growing ...

intenseye

Customer Success Manager

Manhattan, NY · On-site

$90K - $140K/yr

Customer Success Manager At Intenseye, we believe protecting people at work is non-negotiable. That's why we're building the world's most advanced AI-powered platform for industrial environments ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Ridgewood, NJ

Manager Customer Success Manager information

See Ridgewood, NJ salary details

$23.3K

$62.1K

$103.7K

How much do manager customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager customer success manager in Ridgewood, NJ is $62,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Ridgewood, NJ?

The most popular types of Customer Success Manager jobs in Ridgewood, NJ are:

What job categories do people searching Manager Customer Success Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Manager Customer Success Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Manager Customer Success Manager jobs?

Cities near Ridgewood, NJ with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in Ridgewood, NJ as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $62,074 per year, or $29.8 per hour.

Customer Success Manager

Manhattan, NY • On-site

AppCard Inc
Internet and IT • 11 - 50 employees
Learn more about AppCard Incexternal

Full-time

Re-posted 16 days ago

Job description

Company Description
Job Description
Have you ever wanted to reshape the way merchants do business?
Are you passionate about technology?
AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption.
Responsibilities
  • Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
  • Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
  • Understand how to build and present AppCard's value story using data and insights
  • Drive growth with existing customers, Identify upgrade opportunities and generate new revenue
  • Understand, adapt to, and help develop AppCard's ongoing product and technology developments
  • Manage multiple cross-product opportunities and projects

Qualifications
  • 1-2 years' sales experience - A must
  • Customer oriented and excellent communication skills
  • Excellent presentation skills
  • Tech Savvy
  • Understanding of retail business needs
  • Fast and autonomous learner
  • A people person
  • Advantage: experience in either - account management, customer success, professional services
  • Advantage: SAAS / Tech industry experience

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply