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Manager Customer Success Manager Jobs in Ridgewood, NJ

Campfire

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Frontify

Senior Manager, Customer Success

New York, NY · On-site

$175K - $200K/yr

Your mission As Senior Manager, Customer Success, you will lead a team of 4-5 Customer Success Managers responsible for driving retention, customer outcomes, and consistent execution across a growing ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

Wolters Kluwer

Customer Success Manager

Monsey, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Monsey, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

New York, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Monsey, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

New York, NY · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

PointOne

Customer Success Manager

Manhattan, NY · On-site

Pointone Customer Success Manager PointOne is reinventing how law firms operate. Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that ...

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

Role Overview We are looking for a Customer Success Manager to join our growing CS team and take ownership of a portfolio of sports and enterprise accounts. You will partner closely with our ...

Shield Inc

Customer Success Manager

Manhattan, NY · On-site

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

DARTS Credit

Customer Success Manager

Manhattan, NY · On-site

As a Customer Success Manager, you'll guide business owners through their credit building journey, ensuring they get the most value from the DARTS platform and reach their funding goals. Key ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Ridgewood, NJ

Manager Customer Success Manager information

See Ridgewood, NJ salary details

$23.3K

$62.1K

$103.7K

How much do manager customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager customer success manager in Ridgewood, NJ is $62,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Ridgewood, NJ?

The most popular types of Customer Success Manager jobs in Ridgewood, NJ are:

What job categories do people searching Manager Customer Success Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Manager Customer Success Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Manager Customer Success Manager jobs?

Cities near Ridgewood, NJ with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in Ridgewood, NJ as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $62,074 per year, or $29.8 per hour.

Customer Success Manager

Campfire

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager at Campfire

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

  • Own post-implementation success for a portfolio of customers

  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders

  • Drive adoption, engagement, and value realization across accounts

  • Proactively manage account health and identify churn risk

  • Lead QBRs, success planning, and ongoing check-ins

  • Manage renewals for your book of business

  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

  • Partner with Sales to scope and close upsell and cross-sell opportunities

  • Maintain accurate renewal forecasts and risk pipelines

  • Lead customer enablement sessions and workflow optimization reviews

  • Support rollout of new product features and modules

  • Ensure customers are following best practices and getting maximum value from Campfire

  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives

  • Work with Support and Product to resolve issues and escalate customer feedback

  • Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS

  • Experience supporting finance, accounting, or operations teams strongly preferred

  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

  • Strong technical aptitude and ability to learn complex platforms quickly

  • Bachelor's degree or equivalent experience

Personal Attributes

  • Customer-first mindset with strong ownership and accountability

  • Excellent communicator and relationship builder

  • Organized, proactive, and comfortable managing multiple accounts

  • Strong problem-solver who thrives in a fast-moving startup environment

  • Growth mindset and eagerness to learn and develop

Apply