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Customer Success Manager Remote Jobs in Reston, VA

Actifai

Senior Customer Success Manager

Washington, DC · On-site +1

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. The ... This position's location is Washington, DC (preferred), New York City, or Remote (open to ...

ServiceNow

Principal Customer Success Manager

Vienna, VA · On-site +1

$148K - $259K/yr

The role of the Senior Success Advocate is to act as an advocate for our customers.You will oversee ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

Meazure Learning

Director, Customer Success

Mclean, VA · Remote

Lead a team of Sr. Customer Success Managers. * Serve as the primary executive point of contact for ... Remote and hybrid first organization * Great working environment with a team of exceptional people ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$1K/wk

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Establish and maintain relationships with stakeholders and senior management to drive success plans ...

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Customer Success Manager Remote information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager remote in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
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Customer Success Manager Remote jobs near you
Senior Customer Success Manager

Senior Customer Success Manager

Actifai

Washington, DC • On-site, Remote

Other

Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients.
The Company
Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes things like customer acquisition, customer retention, and customer development (upsells/cross-sells).
Actifai is part of Foundry.ai, a technology fund/studio that creates AI software companies in partnership with large global enterprises. Foundry's operating companies focus on practical applications of AI that drive immediate, measurable, and recurring improvements to financial performance. Foundry is backed by leading private equity and venture capital partners including The Pritzker Organization, Breyer Capital, and Madrone Capital Partners.
The Position
In this role, you will help manage client engagements including pilots and rollouts across our growing number of enterprise and SMB accounts. You will act as a key point of contact for clients, leading implementations, performing analyses, managing rollout, identifying upsell/cross-sell opportunities, and more.
Successful candidates will be expected to:

  • Act as a key point of contact for Actifai's clients.
  • Manage Level I and Level II application support and make requested updates to client software tools.
  • Support software product development, including new features and enhancements.
  • Coordinate internal and external resources to ensure that projects align to scope and schedule expectations.
  • Lead user trainings and provide ongoing user support by answering questions and troubleshooting issues.
  • Build and maintain strong, long-lasting relationships with Actifai's clients.
  • Present to client executives about software implementations, analyses, value generation, and more.
  • Understand clients' challenges and industry trends and consult on how Actifai can help them achieve their objectives.
  • Work cross-functionally with other Actifai teams including Engineering, Data Science, Machine Learning, Product, Sales, and Marketing to support overall corporate strategy and company growth.
We're looking for someone who has:
  • Bachelor's Degree in Business, Engineering, or Technology
  • 3-5 years of management consulting, client services, or project management experience (or equivalent). Experience in enterprise B2B SaaS is a plus.
  • Demonstrated ability to manage and execute multiple projects and initiatives.
  • Exceptional communication, organizational, and delivery skills.
  • Excellent problem-solving skills.
  • Comfort working with large data sets. SQL skills and/or JSON experience a plus.
  • A self-starter mentality with a strong desire to win.
  • Executive presence.
What you can expect from us:
  • As much responsibility as you can handle. We want you to grow personally and professionally as much as you can while at Actifai.
  • Cross functional work. You will not only support Actifai's clients, but will also learn the ins and outs of data science, product development, and software development in the world of AI.
  • Quick career progression. We are growing fast and hiring rapidly.
  • A supportive and collaborative work environment that values your professional development.
  • A place where your voice will be heard and where you can contribute beyond just your role.
  • An opportunity to work with smart and motivated colleagues and build businesses that can fundamentally reshape markets.
  • Exposure to cutting-edge technology, and the ability to drive real impact at the organization.

This position's location is Washington, DC (preferred), New York City, or Remote (open to discussion).
Actifai offers an extremely competitive compensation package, including equity, 100% employer-covered health/vision/dental insurance for individuals and families (with an optional FSA/HSA), and a 401(k) plan with employer matching. Employees receive 20 days of PTO (not including holidays) and can work both remotely and from our office in downtown Washington, D.C. Successful candidates will join a small but growing team of ambitious, supportive co-workers with ample opportunities to take on responsibilities and develop skills beyond their assigned role.
For additional information on benefits and what it's like to work at Actifai, please visit actif.ai/careers.
Finally, we highlight that excellence has no single mold, particularly in a field as rapidly evolving as AI. We're looking for excellent candidates of all backgrounds with strong business intuition and coding skills, and welcome applicants regardless of ethnic/national origin, gender, race, religious beliefs, disability, sexual orientation, or age.
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About Actifai

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Washington, DC, US

Year founded

2016

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