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Customer Success Manager Remote Jobs in Reston, VA

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Cisco

Customer Success Splunk Platform Area TAM

Mclean, VA · On-site +1

$164K - $208K/yr

This is a remote role and can be performed anywhere in the United States. Meet the Team As a ... Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address ...

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Customer Success Manager Remote information

See Reston, VA salary details

$34.3K

$87.8K

$148K

How much do customer success manager remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager remote in Reston, VA is $87,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,600.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $87,785 per year, or $42.2 per hour.

Customer Success Manager (Summer 2026)

Govly, Inc.

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Govly
Govly is an Insight Partners and YC backed Series A high-growth startup that is modernizing and bringing AI to B2G workflows and operations. Our AI-powered market intelligence platform helps government contractors find, win, and collaborate on public sector opportunities. The Govly platform is trusted by leading OEMs, VARs, distributors, and prime contractors to navigate the complex world of government procurement. We are a fast-moving, innovative company, shipping new features at a rapid pace to keep our customers ahead of the curve.
About the role
As a Customer Success Manager at Govly, you'll be a strategic partner to our customers by helping them leverage our industry leading platform to win more government business. You'll also play a key role in scaling out our Customer Success motion and be tasked with building creative, innovative, and scalable solutions to drive continued adoption and success within our client base.
You'll draw on your business, sales, and technical acumen to gain a deep understanding of our customer's business objectives, strategic direction, AI vision, and technical needs to advise clients through their journey in selling to government agencies.
You will help communicate new features and functionality to customers, drive adoption, advance and shape our product vision, lead customers through onboarding and implementation, facilitate client partnerships, and manage and own customer renewals and commercials. And, you will grow and learn at a high growth startup from the front lines alongside an experienced and hands on executive team.
What You'll Own And Do
  • A proactive customer success mindset - we go to the customer!
  • Drive adoption, retention, and expansion for your client base
  • Lead successful implementation and onboarding for our new clients
  • Build and enhance executive relationships within our client base
  • Train and educate Govly users (various roles and levels)
  • Share your frontline customer experiences back into the heart of our business, so that we build amazing product experiences, create engaging customer content, and more
  • Bring an "all hands on deck" scrappiness and hunger + drive to build a truly special team and company

Requirements
  • You have 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
  • You have strong project management skills & are extremely organized
  • You are comfortable operating in a lean startup and in a fast-paced environment (we expect you to move quickly and with urgency)
  • You are proud of your work, yet are highly committed to honing your craft and willing to engage in an effort to learn and grow as much and as fast as possible
  • You have a complete sense of ownership. No task is too small, nor are you afraid to roll up your sleeves
  • You don't work in isolation - you want to be part of a high performing team and be additive to the culture that we are establishing
  • Nice to haves: public sector experience, worked with sales as a customer, startup experience

Benefits
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan, with company match
  • 15 days of accrued PTO per year + 2 week company Holiday break
  • A truly exceptional opportunity to learn, grow, and make an outsized impact!
Govly logo

About Govly

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

Denver, CO, US

Year founded

2021

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