Customer Success Coordinator Jobs in Puerto Rico

Collins Aerospace is seeking a Senior Program Operations Supervisor to lead our Operations Program Management team supporting critical aerospace and defense programs. In this role, you will supervise a team of Operations Program Leads while driving cross-functional execution across Operations, Planning, Engineering, Quality, Materials, and Supply Chain to ensure customer commitments are achieved. You will be responsible for developing recovery strategies for at-risk programs, leading customer reviews, resolving production challenges, and ensuring program performance meets delivery, quality, and operational objectives. Your mission: to lead operational execution across multiple programs by proactively removing barriers, driving cross-functional collaboration, and ensuring customer commitments are met through disciplined program management and continuous operational improvement. Join us in helping redefine aerospace by delivering operational excellence and outstanding customer satisfaction.

This onsite position is based at our Santa Isabel, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance: None/Not Required

• Supervise and lead a team of Operations Program Leads supporting multiple customer programs.
• Develop and execute recovery plans for overdue part numbers, ensuring clear actions, ownership, and timelines.
• Present program performance, recovery plans, and key risks to leadership and customers.
• Monitor program metrics and drive actions to improve delivery performance and customer satisfaction.
• Lead customer visits and coordinate cross-functional activities to ensure successful engagements.
• Partner with Operations, Planning, Engineering, Quality, Materials, and Supply Chain teams to meet customer commitments.
• Drive timely implementation of Engineering Changes (ECs), Change Requests (CRs), Deviations, and other configuration updates to prevent supply disruptions.
• Conduct regular customer and internal program reviews, communicating progress, priorities, and mitigation plans.
• Mentor Operations Program Leads while supporting workload prioritization, process execution, and continuous improvement initiatives.
• Prepare executive presentations, dashboards, and reports while identifying operational risks and driving corrective actions to ensure program success.

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or
• An Advanced Degree in a related field and minimum 3 years experience.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Prior leadership or supervisory experience managing technical or operational teams.
• Strong knowledge of manufacturing operations, production planning, and program execution.
• Experience managing customer-facing operational programs within the aerospace or defense industry.
• Ability to drive multiple priorities while meeting aggressive timelines.
• Experience coordinating Engineering Changes (ECs), Change Requests (CRs), and configuration management activities.
• Strong relationship-building skills with internal stakeholders and external customers.
• Experience utilizing ERP systems such as SAP.
• Lean Manufacturing, Continuous Improvement, or Six Sigma experience is a plus.

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Operations, Supply Chain and EH&S: The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. WE ARE REDEFINING AEROSPACE.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.