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Customer Success Associate Jobs in Spring, TX (NOW HIRING)

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for incoming queries and issues related to the OptiSigns application. * Respond to end-user inquiries and ...

Vontier

Lead Customer Success Manager

Houston, TX · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

Crane WW

Customer Success Specialist

Houston, TX · On-site

Bachelor's degree or equivalent experience * 2 to 5 years of experience in customer success, technical support, or client operations Work Location & Physical Requirements * Job requires the ability ...

HCSS

Head of Customer Success

Houston, TX · On-site

HCSS Customer Success Director For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping ...

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Customer Success Associate information

See Spring, TX salary details

$16.5K

$47.2K

$82.8K

How much do customer success associate jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success associate in Spring, TX is $47,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $58,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Spring, TX?

The most popular types of Customer Success jobs in Spring, TX are:

What are popular job titles related to Customer Success Associate jobs in Spring, TX?

For Customer Success Associate jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Spring, TX look for?

The top searched job categories for Customer Success Associate jobs in Spring, TX are:

What cities near Spring, TX are hiring for Customer Success Associate jobs?

Cities near Spring, TX with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Spring, TX as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,156 per year, or $22.7 per hour.

Customer Success Specialist

Houston, TX • On-site

OptiSigns Inc.
Software Development • 11 - 50 employees
Learn more about OptiSigns Inc.external

$32K - $45K/yr

Full-time

Medical, Dental, PTO

Re-posted 19 hours ago

Job description

Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive advantage.

About Us

Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.

Customer Success Engineer

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to the OptiSigns application.
  • Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
  • Suggest changes to technical documents and help desk articles.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic, troubleshooting on Windows, Android, and other devices
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about application usage
  • Run reports to determine malfunctions that continue to occur.
  • Escalate issues to designated tier 2 staff as necessary.

Work Location:

  • Houston, TX Headquarters Office

Work Remotely

  • Opportunity for 1 day a week, at management discretion.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Bonus opportunities

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Application Question(s):

  • Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Houston, TX 77040 (Required)

Ability to Relocate:

  • Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person