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Customer Success Manager Remote Edtech Jobs in Spring, TX

Datavant

Customer Success Manager

Houston, TX · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Experience working with remote/distributed teams (preferred). What We Offer: * Comprehensive health ...

Kastle Systems

Customer Success Manager

Houston, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Bachelor's degree preferred * 2-4 years of Account Management/Customer Success Management ...

Orbee Inc.

Customer Success Manager

Cypress, TX · Remote

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like ...

UVeye

Team Lead, Customer Success

Houston, TX · Remote

The Customer Success Team Lead will oversee a team of Customer Success Managers (CSMs) responsible for managing dealer partnerships within the dealership sector. This role will drive customer ...

UVeye

Team Lead, Customer Success

Houston, TX · On-site +1

$125K - $135K/yr

The Customer Success Team Lead will oversee a team of Customer Success Managers (CSMs) responsible for managing dealer partnerships within the dealership sector. This role will drive customer ...

Milliman

Client Success Manager (MedInsight)

Houston, TX · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

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Customer Success Manager Remote Edtech information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do customer success manager remote edtech jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer success manager remote edtech in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What job categories do people searching Customer Success Manager Remote Edtech jobs in Spring, TX look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Success Manager Remote Edtech jobs? Cities near Spring, TX with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Customer Success Manager

Customer Success Manager

Datavant

Houston, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Datavant rating

7.0

Company rating: 7.0 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

125th of 203 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For:

We're looking for a highly driven Customer Success Manager (CSM) to support our clients and make a meaningful impact. This person will report directly to the Director of Customer Success. As a CSM, you will manage a portfolio of enterprise clients, build and maintain strong relationships, and ensure our clients are continually recognizing the value of working with our advanced medical data analysis products, leading to renewals and growth opportunities. In this role, you will own and manage the entire post-sales lifecycle for your assigned client portfolio, serving as an advocate for each client and accelerating product adoption and expansion within each individual account.

**Core business hours will be 9a-5p EST**

What You Will Do:

  • Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor.
  • Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio.
  • Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices.
  • Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience.
  • Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions.
  • Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio.
  • Partner with Sales to support contract renewals and identify upsell opportunities.

What a Typical Day Looks Like

  • Meet regularly with clients to review performance, adoption, and strategic goals.
  • Organize, prepare presentations for, and lead QBRs on designated cadence.
  • Collaborate internally with Product, Sales, and Support on client needs.
  • Track and analyze account health to proactively identify risks and growth opportunities.
  • Diligently follow up on client requests, feedback, and action items as needed.

What You Need to Succeed:

  • 3+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts.
  • Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders.
  • Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams.
  • Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs.
  • Highly proactive, self-motivated, and responsive with strong problem-solving skills.
  • Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged.
  • Strong project management and documentation skills.
  • Bachelor's degree required.
  • Willingness to travel for key client engagements and conferences (~3-4 times per year).
  • Experience working with AI-based software (preferred).
  • Experience working with remote/distributed teams (preferred).

What We Offer:

  • Comprehensive health, dental, and vision insurance
  • Unlimited paid time off (PTO) plan, plus holidays
  • Retirement savings plan
  • Flexible work arrangements
  • Opportunities for career growth and development
  • Employee wellness programs
  • Generous parental and family leave

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets.

The estimated total cash compensation range for this role is:
$99,000—$99,000 USD
The estimated base salary range (not including bonus/commission) for this role is:
$90,000—$90,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

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