Customer Success Manager Remote Edtech Jobs in Spring, TX

Description

American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Position Summary:

We are looking for a Project Manager (remote). The Project Manager's focus is on integrity and customer satisfaction for both external and internal customers using excellent communication skills and lean principles. They are responsible for ensuring projects are fully delivered with a high level of control and quality, on-time, and within budget using PMI-based project management principles and Lean Six-Sigma practices. This position is remote.

Responsibilities:

• Schedule, execute and control unique lean manufacturing projects with customers and internal stakeholders using Mission Control and Microsoft Project scheduling tools.
• Read, understand, and execute projects to the specifications and scope defined in the contract documents and the AEH Quality Management System (QMS). This may include project work for government facilities with high documentation requirements and liquidated damage penalties.
• Strong, responsible leadership of internal teams and external vendors with positive, concise communication including kickoff and hyper-care meetings with documented agendas and meeting minutes.
• Identify, document, and control engineering submittal approvals, change orders, risks, and opportunities per the QMS.
• Validate ongoing availability of materials and resources to meet production schedules and delivery commitments. Monitor and control the projects to resolve material shortages and uphold the contracted schedules.
• Identify, document and control costs and expenditure schedules to authorize and execute the projects within the project budget.

Required Skills/Abilities

• Overhead Crane and EPC experience. Individual should be able to work with various engineering firms.
• Excellent communication and positive interpersonal and relationship building skills, complemented with excellent MS Office and file management skills.
• Experience managing projects in a 'lean' manufacturing environment with a QMS.
• Established analytical skills, focused on the ability to identify, and implement creative solutions to complex problems.
• Skilled in the concepts, processes, and procedures required to actively manage and control project schedules using PMI-based project management principles and tools.
• Ability to work independently or in a team environment while demonstrating the skills needed to effectively minimize and resolve conflict. Ability to handle high-impact situations with maturity, confidence, and respect.
• Good oral and written communication skills with attention to detail and strong organizational and time-management skills.
• Customer-Service Focused.

Education and Experience

• Minimum 5 years of experience as a Project Manager or Scheduler
• Microsoft Office experience required, with excellent Excel skills
• Microsoft Project scheduling experience required;Critical Chain Project Management (CCPM) experience a plus
• Desired Education: Bachelor's Degree or higher
• PMP or CAPM Certification desired
• Green Belt (or higher) lean Six-Sigma certification desired
• LEAN Manufacturing Experience a plus

Work Environment

This is a full-time remote position; 8-hour days 8am to 5pm, Monday through Friday, with occasional travel.

What we offer:

• Competitive pay and benefits
• On the job training and support
• Fast growing company with opportunities to grow with the business
• Ability to drive high impact projects around the business

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required. Qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.