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Customer Success Manager Remote Edtech Jobs in Forney, TX

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Ryan Consulting

Customer Success Manager

Dallas, TX · On-site +1

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site +1

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Tax.com

Customer Success Manager

Dallas, TX · On-site +1

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Vehlo

Customer Success Manager, Senior

Dallas, TX · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

VEHLO

Customer Success Manager, Senior

Dallas, TX · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Managers, marketing, product and Customer Success teams to develop sales plans that enhance ...

Capital One

Dealer Success Manager - Remote

Plano, TX · On-site +1

Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

GXO Logistics

Senior Customer Success Manager

Irving, TX · On-site +1

As the Senior Customer Success Manager, you will manage the customer experience and establish a strategic direction and plan for customer account growth. If you're looking for an exciting opportunity ...

HaloMD

Client Success Manager

Dallas, TX · Remote

$110K - $130K/yr

In addition, exceptional customer service and communication skills are essential when engaging with ... Fully Remote - Work from anywhere within the United States with reliable high-speed internet

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Customer Success Manager Remote Edtech information

See Forney, TX salary details

$29.3K

$74.8K

$126.1K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager remote edtech in Forney, TX is $74,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Forney, TX look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Forney, TX are:

What cities near Forney, TX are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Forney, TX with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Kofile Inc.

Dallas, TX • On-site, Remote

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Company Description
At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.
Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.
Job Description
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding, adoption, value realization, renewal, and expansion. Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales, Product, Implementation, Engineering, and Support teams to accelerate time-to-value, drive platform adoption, monitor customer health, and identify growth opportunities. This role is responsible for transforming customer engagement into long-term recurring revenue by increasing retention, expanding usage across departments and use cases, generating customer advocacy, and delivering actionable product feedback that helps shape the future roadmap of Kleio.
Position Summary
Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document intelligence and engagement platform.
The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to customers, helping them achieve strategic business outcomes while maximizing the value realized from Kleio. The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring revenue growth.
The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered technologies. The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes.
Key Responsibilities
Customer Onboarding & Adoption
  • Own the customer journey from implementation through ongoing adoption.
  • Support onboarding activities to accelerate time-to-value.
  • Develop customer success plans aligned to customer business goals and desired outcomes.
  • Deliver customer enablement, training, and adoption programs.
  • Monitor platform utilization, engagement, and adoption trends.
  • Drive adoption of new Kleio capabilities, AI features, and platform releases.

Customer Health & Retention
  • Build executive-level relationships with customer stakeholders.
  • Conduct Quarterly Business Reviews (QBRs) and success reviews.
  • Monitor customer health scores and renewal readiness.
  • Identify adoption risks and proactively execute mitigation plans.
  • Manage escalations and coordinate resolution across internal teams.
  • Drive customer satisfaction and long-term retention.

Growth & Expansion
  • Identify opportunities to expand Kleio usage across departments, users, and business units.
  • Partner with Sales teams on account growth strategies.
  • Support cross-sell and upsell initiatives.
  • Develop account expansion recommendations based on customer needs and usage patterns.

AI Value Realization
  • Help customers quantify and communicate business value achieved through Kleio.
  • Demonstrate operational efficiencies and productivity improvements.
  • Drive adoption of AI-powered search and interaction
  • Promote best practices for AI-enabled information management and knowledge discovery.
  • Ensure customers recognize measurable outcomes tied to their investment.

Product Feedback & Customer Advocacy
  • Collect customer feedback and communicate insights to Product Management.
  • Identify opportunities for customer references, testimonials, and case studies.
  • Support customer advisory programs and roadmap discussions.
  • Advocate for customer needs and priorities across the organization.
  • Contribute strategic input that informs future product direction.

Qualifications
Experience
  • 5+ years of Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience.
  • Proven success managing enterprise customer relationships.
  • Demonstrated experience driving software adoption, renewals, and account expansion.
  • Experience conducting executive business reviews and strategic customer conversations.
  • Familiarity with SaaS subscription business models and recurring revenue metrics.

Skills
  • Exceptional relationship-building and communication skills.
  • Strong executive presentation and storytelling abilities.
  • Strategic thinking and consultative problem-solving.
  • Data-driven decision-making using usage and customer health metrics.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Experience working cross-functionally across Sales, Product, Engineering, and Support.

Preferred Qualifications
  • Experience with AI-powered software platforms.
  • Experience with AWS Cloud Services and Amazon Bedrock Suite is highly desirable.
  • Experience in GovTech, records management, archives, libraries, museums, or information management solutions.
  • Familiarity with enterprise search, metadata management, content services, or document intelligence platforms.
  • Experience supporting public sector and regulated industry customers.
  • Understanding of digital transformation and SaaS adoption programs.

Why This Role Matters
Customer Success is the operating system that transforms Kleio from a software sale into a long-term customer partnership. This role protects recurring revenue, accelerates adoption, expands customer value, strengthens customer advocacy, provides strategic input to product development, and creates a scalable foundation for long-term SaaS growth. Ultimately, the Customer Success Manager helps maximize customer lifetime value while driving sustainable revenue growth, increased Net Revenue Retention, and long-term enterprise value creation for Kleio.
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits
  • Leadership and career development opportunities
  • Low cost insurance (medical, dental, vision, life & disability)
  • 401(k) plan (company matching)
  • Paid holidays
  • PTO
  • Paid maternity & paternity leave
  • Educational assistance
  • Business casual environment

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