ZipRecruiter

Log In

1

Customer Success Associate Jobs in Bothell, WA (NOW HIRING)

Freshworks

Lead Customer Success Engineer

Bellevue, WA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Stripe

Senior Customer Success Manager

Seattle, WA · On-site

$181K - $272K/yr

Senior Customer Success Manager Stripe is a financial infrastructure platform for businesses. Millions of companies--from the world's largest enterprises to the most ambitious startups--use Stripe to ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · Remote

Role Overview We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and ...

Anthropic

Customer Success Programs Manager

Seattle, WA · On-site

Customer Success Programs Manager Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA; Washington, DC About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you ...

Stripe

Customer Success Manager, Revenue Suite

Seattle, WA · On-site

$181K - $272K/yr

Customer Success Manager, Revenue Suite Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use ...

Brex

Enterprise Customer Success Manager

Seattle, WA · On-site

$132K - $166K/yr

Enterprise Customer Success Manager Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and ...

Colorwave Inc

Senior Customer Success Manager

Seattle, WA · On-site

$181K - $272K/yr

Customer Success Manager Stripe is a financial infrastructure platform for businesses. Millions of companies--from the world's largest enterprises to the most ambitious startups--use Stripe to accept ...

previous page

Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Bothell, WA

Customer Success Associate information

See Bothell, WA salary details

$20.7K

$59.2K

$104K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in Bothell, WA is $59,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Bothell, WA? The most popular types of Customer Success jobs in Bothell, WA are:
What job categories do people searching Customer Success Associate jobs in Bothell, WA look for? The top searched job categories for Customer Success Associate jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Success Associate jobs? Cities near Bothell, WA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Bothell, WA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $59,238 per year, or $28.5 per hour.

Lead Customer Success Engineer

Freshworks

Bellevue, WA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at the intersection of Customer Success, Product Expertise, Operational Transformation, and AI Innovation, CSEs partner with customers to drive product adoption, accelerate value realization, support revenue growth, mitigate customer risk, and influence product evolution through strategic customer insights.
The CSE role directly contributes to the six strategic pillars of the Global Solutions organization: Create Demand, Increase Win Probability, Expand Accounts, Scale the Revenue Engines, Protect Revenue & People.
Core Responsibilities
1. Create Demand
Support customer engagement activities that create awareness, demonstrate value, and generate future opportunities.
Responsibilities
  • Conduct workflow audits, discovery sessions, operational assessments, and stakeholder workshops to understand customer requirements and identify improvement opportunities.
  • Participate in webinars, customer communities, advisory boards, executive roundtables, and thought leadership initiatives.
  • Promote AI best practices, customer use cases, and success frameworks that demonstrate measurable business value and generate customer interest.

2. Increase Win Probability
Position Freshworks as a trusted strategic partner by providing consultative guidance and industry expertise.
Responsibilities
  • Act as a strategic advisor on industry trends, AI innovation, service management evolution, and digital workplace transformation.
  • Develop and showcase customer success stories, transformation journeys, and measurable business outcomes.
  • Provide consultative guidance across ITSM, ESM, ITAM, and ITOM capabilities, aligning platform capabilities with business outcomes such as:
    • Enhanced employee and customer experiences
    • Increased self-service adoption
    • Data-driven decision making
    • Productivity improvements
    • Operational efficiency

3. Expand Accounts
Drive customer adoption and identify opportunities for long-term growth.
Responsibilities
  • Partner with Customer Success Managers and Account Managers to support expansion strategies through adoption insights and business outcome alignment.
  • Analyze product utilization trends and recommend initiatives that improve platform adoption and support revenue growth.
  • Provide strategic recommendations that align customer objectives with long-term transformation initiatives.
  • Guide customers on embedding AI into workflows, self-service experiences, automation strategies, and employee support operations.
  • Improve AI adoption and value realization by helping customers achieve measurable business outcomes.

4. Scale the Revenue Engines
Develop scalable programs, assets, and operational best practices that increase organizational effectiveness.
Responsibilities
  • Build scalable enablement assets, including: Playbooks, Best practice guides, Maturity models, Adoption frameworks, FAQs, Dashboards, ROI methodologies.
  • Lead workshops, webinars, and enablement programs that can be reused across customer segments and internal teams.
  • Standardize customer engagement methodologies and value realization practices.
  • Consolidate customer insights, adoption trends, feature requests, and operational challenges to influence product strategy and roadmap prioritization.
  • Participate in product reviews, beta programs, steering committees, and strategic customer initiatives.
  • Identify and implement AI-driven efficiencies that improve productivity, accelerate execution, and enhance team scalability.

5. Protect Revenue
Drive proactive customer engagement to improve adoption, reduce risk, and support retention.
Responsibilities
  • Partner with Customer Success Managers and Account Managers on retention strategies through proactive engagement and adoption planning.
  • Identify adoption barriers, utilization gaps, operational inefficiencies, and customer risks using data-driven analysis.
  • Monitor customer health indicators, operational performance metrics, and adoption trends to proactively address risks.
  • Support at-risk account mitigation through Technical consultation, Workflow optimization, Solution recommendations and Executive alignment
  • Collaborate with the Risk Steering Committee by providing customer insights and contributing to mitigation strategies.

6. People
Contribute to organizational excellence while fostering collaboration and continuous learning.
Responsibilities
  • Support organizational initiatives that drive business impact and operational excellence.
  • Enable customer-facing teams through coaching, knowledge sharing, and technical enablement.
  • Foster a culture of continuous learning, innovation, accountability, and customer obsession.
  • Collaborate effectively across Go-to-Market (GTM) teams to drive strategic programs and organizational priorities.
  • Continuously build AI expertise while contributing to team-wide AI initiatives and

Qualifications
Experience
  • 3+ years of experience in Customer Success, Solutions Engineering, Technical Consulting, Service Management, or related customer-facing roles.
  • Experience conducting workshops, process consultations, enablement sessions, and executive-level customer engagements.
  • Proven experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success organizations.

Technical & Domain Expertise
  • Working knowledge of ITIL principles and service management best practices (ITIL certification preferred).
  • Strong understanding of Employee Service Management (ESM), workflow automation, operational transformation, and digital workplace processes.
  • Experience working with enterprise SaaS platforms related to service management, workflow orchestration, employee experience, or operational support systems.
  • Deep understanding of workflow optimization, automation, integrations, analytics, and AI-enabled operational experiences.

Business & Consulting Skills
  • Strong analytical skills with the ability to interpret customer health indicators, adoption metrics, and operational performance trends.
  • Excellent communication, presentation, and stakeholder management skills with the ability to engage both technical and executive audiences.
  • Demonstrated ability to influence product direction through structured customer feedback and strategic insights.

Additional Information
  • Willingness to travel up to 30%, based on business needs.
  • Compensation Package
    $139,000 - $170,000 Base Salary. This role is also eligible for variable compensation.
    Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Apply