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Customer Service Jobs in Alberta (NOW HIRING)

Dollar Tree

Customer Service Associate

Stettler, AB · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

RONA+

Customer Service Associate

Edmonton, AB · On-site

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Alberta

Customer Service information

See Alberta salary details

$7

$16

$31

How much do customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service in Alberta is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Alberta?

The most popular types of Customer Service jobs in Alberta are:

What are popular job titles related to Customer Service jobs in Alberta?

For Customer Service jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Alberta look for?

The top searched job categories for Customer Service jobs in Alberta are:

What cities in Alberta are hiring for Customer Service jobs?

Cities in Alberta with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,487 per year, or $16.6 per hour.

Customer Service Representative

Canadian Fiber Optics

Grande Prairie, AB

Full-time

Re-posted 5 days ago

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is... we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

  • Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
  • Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions.
  • Guide customers through service upgrades and activate new features as needed.
  • Retain customers by offering solutions and alternatives during cancellation inquiries.
  • Handle account setup, deactivation, billing inquiries, and payment processing.
  • Document customer interactions and updates accurately in the CRM system.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Participate actively in ongoing training and skill development sessions.
  • Stay informed about product updates, promotions, and new services.
  • Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
  • Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

  • A minimum of 2 years experience in a similar role.
  • Experience in customer service
  • Knowledge of technical support is an asset but not required
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities.
  • Confident problem-solver with strong attention to detail.
  • Comfortable managing multiple tasks in a fast-paced environment.
  • Team player with the ability to work independently.
  • Adaptable and responsive to changing business needs.
  • Knowledge of construction or fiber optic technology is an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The "work-hard-play-hard" isn't just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages - including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • Must be available to work evenings and weekends based on customer and business needs.

Apply