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Customer Service Jobs in Alberta (NOW HIRING)

Skyline Building Systems

CA$50K - CA$60K/yr

Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

EXPRESS SEED COMPANY

From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized ...

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All JobsCustomer Service JobsCustomer Service Jobs in Alberta

Customer Service information

See Alberta salary details

$7

$16

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How much do customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service in Alberta is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Alberta?

The most popular types of Customer Service jobs in Alberta are:

What are popular job titles related to Customer Service jobs in Alberta?

For Customer Service jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Alberta look for?

The top searched job categories for Customer Service jobs in Alberta are:

What cities in Alberta are hiring for Customer Service jobs?

Cities in Alberta with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,487 per year, or $16.6 per hour.

Customer Service Representative

Fort Mcmurray, AB • On-site

Edmonton Valve & Fitting
See more jobs at Edmonton Valve & Fittingexternal

CA$25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Customer Service Representative

Edmonton Valve & Fitting
Location: 266 MacKay Crescent, Fort McMurray, AB T9H 5D6
Job Type: Full-time, Permanent
Salary: $25.00 per hour
Hours: 40 hours per week
Start Date: As soon as possible
Work Arrangement: On-site


About the Position

Edmonton Valve & Fitting (Swagelok Edmonton) is seeking a reliable, organized, and customer-focused Customer Service Representative to join our team in Fort McMurray. This position is ideal for someone with experience in customer service, sales support, invoicing, and technical products within the oil and gas industry. The successful candidate will work closely with customers, suppliers, and internal departments to provide accurate product information, process orders and transactions, resolve inquiries, and ensure customers receive timely and professional service.


Key Responsibilities

  • Respond to customer inquiries by phone, email, and other communication channels.
  • Provide customers with accurate information regarding products, availability, pricing, specifications, warranties, and delivery timelines.
  • Prepare quotations, invoices, work orders, receipts, credits, and other customer documentation.
  • Process customer orders, sales transactions, payments, refunds, and account adjustments.
  • Review customer accounts and resolve billing discrepancies, claims, and other concerns.
  • Consult with customers to understand their requirements and recommend appropriate products or solutions.
  • Determine and confirm product specifications based on customer and project requirements.
  • Coordinate orders and activities with sales, operations, inventory, accounting, and other departments.
  • Communicate with suppliers and customers to resolve product, order, delivery, or account-related issues.
  • Maintain accurate customer records, order information, invoices, and other documentation.
  • Monitor order status, inventory information, and production or service requirements.
  • Troubleshoot customer concerns and escalate technical issues when required.
  • Follow up with customers after sales to ensure ongoing satisfaction and support.
  • Prepare reports, statistics, and other information related to customer service activities.
  • Process sales transactions through Internet-based and electronic systems.
  • Conduct research and maintain current knowledge of products, services, and industry requirements.
  • Provide technical and product support related to valves, fittings, and oil and gas applications.
  • Perform other customer service and administrative duties as required.


Qualifications

  • College, CEGEP, or other non-university certificate or diploma from a program of 1–2 years.
  • 2–3 years of relevant customer service, sales support, technical support, or related experience.
  • Strong customer service and communication skills.
  • Excellent verbal and written English.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Previous experience in the oil and gas industry is an asset.
  • Experience with valves, fittings, industrial products, or technical sales is an asset.
  • Experience with Enterprise Resource Planning (ERP) software, SAP (including FI/CO, MM, SD), Microsoft Office and Outlook, and Material Requirements Planning (MRP) systems.


Personal Suitability

We are looking for someone who demonstrates:

  • Client focus and teamwork
  • Professionalism and strong interpersonal skills
  • Excellent oral and written communication
  • Punctuality and reliability
  • Organization and strong attention to detail
  • Flexibility and ability to manage priorities
  • Initiative and sound judgment
  • Ability to multitask and work under pressure
  • Dependability and able to meet tight deadlines
  • Willingness to learn and adapt


Benefits

  • Dental plan
  • Disability benefits
  • Extended health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)
  • Long-term care insurance
  • Maternity and parental benefits
  • On-site parking available


How to Apply

Please submit your application by email to:

hr@edmontonvalve.com

Your application must include:

  • Cover letter
  • Resume
  • Answer to the following screening question - Are you legally authorized to work in Canada?


References attesting to your experience may be requested later in the hiring process.


Edmonton Valve & Fitting is committed to an inclusive and respectful workplace. Underrepresented groups are encouraged to apply.

This position is primarily targeted toward Canadian citizens and permanent residents. Foreign nationals will be considered if the employer is unable to recruit qualified Canadian citizens or permanent residents.