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Customer Service Quality Jobs (NOW HIRING)

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$25K - $50K/yr

Gather and report customer feedback to improve overall service quality and customer satisfaction. Requirements Education: High school diploma or equivalent required. Experience: Previous customer ...

Arrow Technologies (PEO)

Customer Service Rep

Boise, ID

$13.75 - $18.75/hr

Identify opportunities to improve customer service processes and contribute to team initiatives aimed at enhancing overall service quality. Knowledge In-depth understanding of customer service best ...

Pavago

Senior Customer Service Lead & Trainer

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a Senior ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Leading and mentoring a team of customer service representatives to achieve superior service quality. * Overseeing customer service operations for smooth, efficient service delivery. * Fostering a ...

Quality Car Wash

Customer Service Representative

Holland, MI · On-site

$15 - $20.25/hr

Holland MI, Customer Service Car Wash Team Members - Quality Car Wash Do you always have a smile on your face? Do you look for ways to make someone's day better? If you are looking for a purpose ...

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Customer Service Quality information

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How much do customer service quality jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

How does a customer service quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer service quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

Is remote customer service quality a stressful job?

Remote customer service quality roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, many companies provide training, support, and flexible schedules to help manage stress levels. The job often requires patience, problem-solving, and the ability to handle difficult interactions professionally.
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Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer service

Eric Kyer Allstate

Dalton, GA • On-site

$25K - $50K/yr

Full-time

PTO

Posted 26 days ago

Job description

Welcome to Eric Kyer Allstate, a leading name in the insurance industry, where we pride ourselves on providing exceptional customer service. Situated in Dalton, Georgia, our team of professionals is dedicated to delivering a positive experience for every customer who interacts with us. We are currently seeking a Customer Service Specialist with a keen sense of responsibility and an inviting attitude to join our dynamic office environment. At Eric Kyer Allstate, we value your ability to connect with customers genuinely and build lasting relationships. Your role will be instrumental in ensuring customer satisfaction, answering inquiries, and providing assistance with our range of insurance products. If you have a passion for helping others and thrive in a supportive, energetic work setting, we invite you to apply and become part of a company that values excellence in service and customer satisfaction. Together, let's make a difference!

Responsibilities

Customer Interaction: Provide prompt and courteous service to policyholders, addressing their inquiries and resolving any issues they may have.

Problem Solving: Effectively communicate solutions and options to customers, ensuring that their needs are met with the services provided.

Product Knowledge: Stay updated on the various insurance products offered by Allstate to better serve and inform customers.

Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all details are logged according to company standards.

Feedback Collection: Gather and report customer feedback to improve overall service quality and customer satisfaction.

Requirements

Education: High school diploma or equivalent required.

Experience: Previous customer service experience in a similar setting preferred.

Communication Skills: Strong verbal communication and interpersonal skills.

Problem-Solving: Ability to assess situations quickly and provide efficient solutions.

Customer-Focused: Exceptional dedication to providing outstanding customer service and ensuring client satisfaction.

Adaptability: Capable of working in a fast-paced environment.

Team Collaboration: Ability to work collaboratively with team members and other departments.

Computer Skills: Basic proficiency in using computer applications, such as email and customer management systems.

Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Flexible Schedule###Career Growth Opportunities###Paid Holidays###Family Owned###Team Building Events###Appreciation Lunches###Hands on Training###Monthly Bonus Opportunities ###