Customer Service Purchasing Jobs (NOW HIRING)

Purchase Requisition Customer Service Rep.

Category: Service Desk / End User Services

Main location: United States, Alabama, Troy

Position ID: J0526-1180

Employment Type: Full Time

Position Description:

The Purchase Requisition Customer Service Representative is responsible for reviewing and processing purchase requisition requests on behalf of the client's sales team. This role ensures all required documentation, approvals, and supporting details are complete and compliant prior to submission. The specialist will manage the end-to-end purchase requisition process, including creation, submission, tracking, and follow-up through final approval.

Your future duties and responsibilities:

• Manage assigned purchase requisition requests through ServiceNow, ensuring tickets are accurately tracked, documented, and resolved in accordance with established SLAs.

• Review and validate all supporting documentation for purchase requests to ensure completeness, accuracy, and consistency across all documents.

• Confirm compliance with policy requirements based on order type and applicable client or organizational guidelines.

• Create, submit, and maintain purchase requisitions in SAP Ariba, ensuring correct accounting information, cost center alignment, and expense classification.

• Monitor requisitions throughout the approval lifecycle, working with approvers and stakeholders to obtain required information and resolve issues that may delay approval.

• Maintain timely and accurate status updates within ServiceNow from initial submission through final approval and completion.

• Ensure data integrity and alignment across ServiceNow, SAP Ariba, and other related systems by following standardized processes and control requirements.

• Collaborate effectively with internal teams and client stakeholders to clarify requirements, resolve discrepancies, and support complex requisitions

Required qualifications to be successful in this role:

• Understanding of business documentation, data validation, and attention to detail.

• Excellent communication and collaboration skills across all organizational levels.

• Highly organized and able to manage multiple tasks while meeting deadlines.

• Proficiency in Microsoft Office applications (Excel, Word, Outlook).

• Ability to follow defined processes, maintain accurate records, and adhere to policies and compliance requirements.

• Willingness to learn processes and develop skills in enterprise systems and cross-functional collaboration.

• Exposure to enterprise systems such as SAP Ariba, ServiceNow, or similar tools is a plus, but not required.

• Prior experience with purchase orders preferred.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $31,700.00 - $52,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well-being programs

#LI-TM2

Skills:

• Detail-oriented

• MS Office365

• MS Outlook

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.