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Customer Service Order Entry Jobs (NOW HIRING)

Sonicu

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Order Entry Specialist

Indianapolis, IN · On-site

$36K - $40K/yr

Position Summary The Order Entry Specialist is an entry-level position that serves as the ... Customer Service * Communication * Accountability * Problem Solving * Cross-Functional ...

Enwork

Order Entry

Lowell, MI · On-site

$16.25 - $21.25/hr

As a member of the Order Entry team, you will be responsible for the accurate and timely processing of all new customer orders as well as creation of vendor purchase orders. This not only requires ...

Current Lighting

Order Entry Specialist

Greenville, SC · On-site

$16 - $23/hr

Order Entry Specialist The Order Entry Specialist is responsible for accurately entering and ... Collaborate with Customer Service, Sales, Operations, and other departments to resolve order ...

ProMinent Fluid Controls Inc

Order Entry

Pittsburgh, PA · On-site

$16.25 - $21/hr

Customer service. * Education: High School diploma or equivalent. * Proficient keyboarding skills ... entry skills. * 60 to 90 words per minutes on average with high accuracy. * Familiar with PC ...

ProMinent

Order Entry

Pittsburgh, PA · On-site

$16.25 - $21.25/hr

Customer service. * Education: High School diploma or equivalent. * Proficient keyboarding skills ... entry skills. * 60 to 90 words per minutes on average with high accuracy. * Familiar with PC ...

New

DIHO Consulting USA

Order Entry Clerk

Houston, TX · On-site

$16 - $19/hr

About the job Order Entry Clerk Order Entry Clerk Houston, TX DIHO Consulting USA DIHO Consulting ... This person enjoys working in a collaborative team setting, provides excellent customer service ...

ProMinent Fluid Controls Inc

Order Entry

Pittsburgh, PA · On-site

$16.25 - $21/hr

Customer service. * Education: High School diploma or equivalent. * Proficient keyboarding skills ... entry skills. * 60 to 90 words per minutes on average with high accuracy. * Familiar with PC ...

Milwaukee Tool

Order Entry

Greenwood, MS · On-site

$14.50 - $17.25/hr

The Order Entry clerk I is responsible for receiving, entering, and shipping customer orders. The primary duties and responsibilities will be to perform work in accordance to the essential job ...

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Customer Service Order Entry information

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How much do customer service order entry jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service order entry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Order Entry vs Customer Service Representative?

AspectCustomer Service Order EntryCustomer Service Representative
Primary RoleInputting and processing customer ordersHandling customer inquiries, complaints, and support
Skills NeededData entry, attention to detail, basic computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice, call centers, or remoteOffice, retail, call centers, or remote
Common CertificationsNone typically required, but familiarity with order management systems helpsCustomer service certifications (e.g., CPR, CS certifications) beneficial

Customer Service Order Entry focuses on accurately inputting and managing customer orders, while Customer Service Representatives handle a broader range of customer interactions, including inquiries and issue resolution. Both roles require strong communication skills, but their daily tasks and focus areas differ significantly.

What is customer service order entry?

Customer service order entry is a job that involves inputting and managing customer orders into a company's system, ensuring accuracy and timely processing. It often requires strong attention to detail, communication skills, and familiarity with order management software. The role supports sales and customer satisfaction by maintaining organized order records.

How does a customer service order entry professional typically interact with other departments to resolve order issues?

Customer Service Order Entry professionals frequently collaborate with departments such as sales, warehouse, and shipping to ensure orders are processed accurately and efficiently. When issues arise—such as inventory shortages, pricing discrepancies, or shipping delays—they act as a liaison, gathering information and facilitating communication to resolve problems quickly for the customer. This role requires strong teamwork skills and a proactive approach to problem-solving, as well as clear and timely communication with both internal teams and external customers.

How to get into customer service order entry with no experience?

Customer Service Order Entry roles often require basic computer skills and attention to detail. Entry-level candidates can improve their chances by gaining familiarity with order management software, developing strong communication skills, and highlighting any related administrative experience on their resume. Some employers may offer on-the-job training for new hires without prior experience.

What does a customer service order entry representative do?

A Customer Service Order Entry representative is responsible for processing customer orders, ensuring accuracy, and providing support throughout the ordering process. They communicate with customers via phone, email, or online platforms to take orders, answer questions, resolve issues, and update customers on order status. Additionally, they may collaborate with other departments to ensure smooth order fulfillment and maintain records of transactions. Strong attention to detail, communication skills, and computer proficiency are important for this role.

What are the key skills and qualifications needed to thrive as a customer service order entry representative?

To excel as a Customer Service Order Entry representative, you need strong data entry skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Excellent communication, patience, and problem-solving abilities help you effectively interact with customers and resolve issues. These skills are essential to ensure accurate order processing, customer satisfaction, and efficient workflow management.
More about Customer Service Order Entry jobs
What cities are hiring for Customer Service Order Entry jobs? Cities with the most Customer Service Order Entry job openings:
What states have the most Customer Service Order Entry jobs? States with the most job openings for Customer Service Order Entry jobs include:
What job categories do people searching Customer Service Order Entry jobs look for? The top searched job categories for Customer Service Order Entry jobs are:
Customer Service Order Entry jobs near you
Infographic showing various Customer Service Order Entry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service / Order Entry - West Chicago, IL

Mapei

West Chicago, IL • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 100 rated chemical manufacturers

Job description


Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
  • Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
  • Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.
  • Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.
  • Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
  • Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.
  • Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).
  • Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.
  • Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
  • Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
  • Perform other duties as assigned
What's in it for you
  • In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications.
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
  • 17 Days of paid, sick and vacation time annually (days are prorated in year one).
  • 401K retirement with up to 6% matching program.
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
  • Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
  • High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
  • Ability to work with a personal computer in a Windows environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.

Equal Opportunity Employer - Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIHP1
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

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