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Customer Service Order Entry Jobs in Illinois (NOW HIRING)

Baird & Warner

Order Entry Clerk

Schaumburg, IL · On-site

$40K - $45K/yr

Minimum 1 year of customer service experience (customer care, order entry, etc). * Previous call center experience preferred. Competencies * Strong written and verbal communications skills. * Strong ...

Baird & Warner

Order Entry Clerk

Schaumburg, IL

$40K - $45K/yr

Minimum 1 year of customer service experience (customer care, order entry, etc). * Previous call center experience preferred. Competencies * Strong written and verbal communications skills. * Strong ...

Swan Analytical USA INC

Order Entry Specialist

Wheeling, IL · On-site

$18 - $23.50/hr

The Order Entry Specialist plays a key role in ensuring the accurate and timely processing of ... Provide general administrative support within customer service or operations Qualifications * High ...

Baird & Warner

Order Entry Clerk

Schaumburg, IL · On-site

$40K - $45K/yr

Minimum 1 year of customer service experience (customer care, order entry, etc). * Previous call center experience preferred. Competencies * Strong written and verbal communications skills. * Strong ...

Baird & Warner

Order Entry Clerk

Schaumburg, IL · On-site

$40K - $45K/yr

Minimum 1 year of customer service experience (customer care, order entry, etc). * Previous call center experience preferred. Competencies * Strong written and verbal communications skills. * Strong ...

GW Electric

$55K - $69K/yr

Escalation resource for Order Entry issues within Customer Service department. * Tracking and reporting of daily order entry metrics. * Supports order management for minimally customized highly ...

G&W Electric

Team Lead Order Entry

Bolingbrook, IL · On-site

$55K - $69K/yr

Escalation resource for Order Entry issues within Customer Service department. * Tracking and reporting of daily order entry metrics. * Supports order management for minimally customized highly ...

LTC PHARMA HLDG LLC

Order Entry Technician

Rosemont, IL · On-site

$17.25 - $20.50/hr

The Order Entry Technician is responsible for entering prescriptions and refills into the pharmacy ... customer information, and using it to improve the products and services they deliver. Their ...

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Customer Service Order Entry information

See Illinois salary details

$9

$18

$26

How much do customer service order entry jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service order entry in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does a customer service order entry representative do?

A Customer Service Order Entry representative is responsible for processing customer orders, ensuring accuracy, and providing support throughout the ordering process. They communicate with customers via phone, email, or online platforms to take orders, answer questions, resolve issues, and update customers on order status. Additionally, they may collaborate with other departments to ensure smooth order fulfillment and maintain records of transactions. Strong attention to detail, communication skills, and computer proficiency are important for this role.

What are the key skills and qualifications needed to thrive as a customer service order entry representative?

To excel as a Customer Service Order Entry representative, you need strong data entry skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Excellent communication, patience, and problem-solving abilities help you effectively interact with customers and resolve issues. These skills are essential to ensure accurate order processing, customer satisfaction, and efficient workflow management.

How does a customer service order entry professional typically interact with other departments to resolve order issues?

Customer Service Order Entry professionals frequently collaborate with departments such as sales, warehouse, and shipping to ensure orders are processed accurately and efficiently. When issues arise—such as inventory shortages, pricing discrepancies, or shipping delays—they act as a liaison, gathering information and facilitating communication to resolve problems quickly for the customer. This role requires strong teamwork skills and a proactive approach to problem-solving, as well as clear and timely communication with both internal teams and external customers.

What is the difference between Customer Service Order Entry vs Customer Service Representative?

AspectCustomer Service Order EntryCustomer Service Representative
Primary RoleInputting and processing customer ordersHandling customer inquiries, complaints, and support
Skills NeededData entry, attention to detail, basic computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice, call centers, or remoteOffice, retail, call centers, or remote
Common CertificationsNone typically required, but familiarity with order management systems helpsCustomer service certifications (e.g., CPR, CS certifications) beneficial

Customer Service Order Entry focuses on accurately inputting and managing customer orders, while Customer Service Representatives handle a broader range of customer interactions, including inquiries and issue resolution. Both roles require strong communication skills, but their daily tasks and focus areas differ significantly.

How to get into customer service order entry without experience?

Customer service order entry roles often require basic computer skills and attention to detail. To enter this field without experience, consider taking online courses in data entry or customer service, and highlight transferable skills like communication and organization in your resume. Entry-level positions may provide on-the-job training to develop necessary skills.

What is customer service order entry?

Customer service order entry is a job that involves inputting and managing customer orders into a company's system, ensuring accuracy and timely processing. It often requires strong attention to detail, communication skills, and familiarity with order management software. The role supports sales and customer satisfaction by maintaining organized order records.

What are popular job titles related to Customer Service Order Entry jobs in Illinois?

For Customer Service Order Entry jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Service Order Entry jobs in Illinois look for?

The top searched job categories for Customer Service Order Entry jobs in Illinois are:

What cities in Illinois are hiring for Customer Service Order Entry jobs?

Cities in Illinois with the most Customer Service Order Entry job openings:

Customer Service Order Entry jobs near you
Infographic showing various Customer Service Order Entry job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

CUSTOMER SERVICE & ORDER ENTRY

Elk Grove Village, IL

ALL-STATE INDUSTRIES INC
Machinery Manufacturing • 201 - 500 employees
Learn more about ALL-STATE INDUSTRIES INCexternal

$21 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Representative

Job Status:Full Time

Work Schedule:Monday - Friday 8am 5pm

Position Summary

The Customer Service Representative serves as a key point of contact for customers, supporting the full lifecycle of orders from receipt through shipment and post-delivery follow-up. This role includes a combination of customer interaction and administrative/order processing responsibilities. This role is critical to delivering high-quality customer experience in a rubber die cutting manufacturing environment, ensuring accuracy, responsiveness, and proactive communication at every stage.

Key Responsibilities

  • Act as a customer contact for all order-related inquiries, updates, and issue resolutions
  • Proactively communicate order status, delays, and solutions
  • Respond to customer inquiries via phone, email, EDI systems, and customer portals
  • Partner with customers to understand requirements, specifications, and expectations
  • Manage the entire order process from receipt to shipment and follow-up
  • Review and validate customer purchase orders for accuracy and feasibility
  • Enter and maintain orders in ERP systems (AS400 or similar)
  • Coordinate order changes, revisions, and cancellations
  • Monitor open orders and ensure timely fulfillment
  • Process and manage EDI transactions including order receipt, acknowledgements, and updates
  • Navigate and maintain customer-specific portals for order entry, updates, and tracking
  • Ensure data accuracy and timely updates across all systems
  • Troubleshoot discrepancies between customer systems and internal systems
  • Work closely with Production, Quality, Purchasing, and Sales to ensure orders meet customer requirements
  • Communicate priorities, expedite requests, and resolve production or delivery issues
  • Coordinate tooling requirements and special customer specifications
  • Support continuous improvement efforts throughout the department and the organization
  • Prepare and provide pricing, quotes, and lead times
  • Develop a working knowledge of rubber die cutting products, materials, and processes
  • Invoice completed orders and reconcile billing accuracy
  • Maintain organized records of customer orders, correspondence, and documentation
  • Provide backup support within the customer service team

Qualifications/Requirements

  • High School Diploma or GED required
  • 1-2+ years of customer service or order management experience, preferably in manufacturing
  • Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
  • Experience with ERP systems (AS400 or similar preferred)
  • Ability to learn and navigate EDI systems and multiple customer platforms
  • Strong organizational skills and ability to follow detailed processes
  • Strong problem solving and decision making skills

Work Environment, Physical Requirements, & Safety

  • Work is performed in a climate-controlled office within or adjacent to a manufacturing facility
  • Office noise levels are typically low to moderate
  • Required to comply with all company safety policies and OSHA regs

Equal Opportunity Employer / Accommodations

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Applicants who require reasonable accommodations to participate in the application or interview process may contact Human Resources for assistance.

Looking to Kickstart or Advance Your Career? Learn More About Joining All-State

At All-State, we want to make sure that you and your family are taking care of your health and securing your future. It is for this reason that we offer an extensive benefits package to all of our full-time employees.
  • Competitive Salary
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • Flexible Spending Accounts (FSA)
  • Life Insurance
  • Long-Term Disability
  • Health Plan
  • Dental Plan
  • Vision Plan
  • 401K Retirement Plan/Company Match
We believe each employee contributes directly to All-State's growth and success. Come grow with us by applying today.

Apply