Customer Service Operations Associate Jobs in Toronto, ON

What is the opportunity?

The primary purpose for this position is to support activities for DRS transactions and physical securities, to ensure service quality and facilitate problem resolution effectively and efficiently. Work efforts are focused against services levels and processing/workflow efficiency in support of Canadian Wealth Management (CWM) and Capital Markets (CM) business lines.

Incumbent will address escalated questions independently seeking assistance from Team Lead, Supervisor or Manager as appropriate following established department procedure.

Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.
All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

What will you do?

• Provide accurate analysis and processing for exception-based, complex, and/or highly specialized processes within specific Operation's Department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for specific role.

• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customer, or industry participants. Address escalated questions independently, seeking assistance from Team Leader, Supervisor or Manager as appropriate following established department procedures.

• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.

• Provide accurate analysis and processing support for manual, exception-based complex, and /or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data and technology support department processes.

• Train and act as a resource for other Operation's team members.

• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must haves:

• Strong PC skills including proficiency with Excel, Word, PowerPoint.

Nice-to-have:

• Physical/ DRS security knowledge

• Canadian Securities Course

• Strong analytical skills: ability to proactively identify issues and suggest solutions.

• Organized and detail oriented.

• Strong communication skills-verbal, written.

• Strong interpersonal skills.

• Able to operate effectively in a fast paced, high-risk environment.

• Strong client service focus.

What's in it for you

We Thrive on to challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commission, and stock where applicable

• Leaders who support your development though coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.