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Customer Service Manager Jobs in Rosedale, MD (NOW HIRING)

Warehouse Cinemas

Customer Service Manager

Baltimore, MD · On-site

$21.15 - $28.85/hr

The Customer Service Manager is an integral part of our cinema leadership team, focusing on both employee training and event management to elevate the overall guest experience. This role is ...

Food Lion

PT Customer Service Leader

Centreville, MD

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Essex, MD

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Edgewood, MD

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Fibox Inc.

Customer Service Representative

Glen Burnie, MD · On-site

$15.50 - $21/hr

Customer Service Manager Position Summary: Fibox, Inc., a global manufacturer of industrial enclosures, is seeking a self-motivated Customer Service Representative to join our team in Glen Burnie, MD.

P.E.A.C.H. Teams

Service Manager

Baltimore, MD · On-site

The Service Manager will be responsible for managing daily activities, ensuring customer satisfaction, maintaining service quality, and fostering team development. This leadership role requires an ...

P.E.A.C.H. Teams

Service Manager

Baltimore, MD · On-site

The Service Manager will be responsible for managing daily activities, ensuring customer satisfaction, maintaining service quality, and fostering team development. This leadership role requires an ...

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Mersino Dewatering Inc

Service Manager

White Marsh, MD · On-site

$80K - $120K/yr

... to customer service. Whether a planned project or an emergency response, Mersino meets challenges ... The Service Manager is directly responsible for the repairs and maintenance of all equipment at the ...

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Customer Service Manager information

See Rosedale, MD salary details

$23.5K

$55.6K

$96.9K

How much do customer service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service manager in Rosedale, MD is $55,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rosedale, MD? The most popular types of Customer Service jobs in Rosedale, MD are:
What job categories do people searching Customer Service Manager jobs in Rosedale, MD look for? The top searched job categories for Customer Service Manager jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Customer Service Manager jobs? Cities near Rosedale, MD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

Warehouse Cinemas

Baltimore, MD • On-site

$21.15 - $28.85/hr

Full-time

Posted 16 days ago

Warehouse Cinemas rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

21st of 35 rated movie theaters

Job description

At Warehouse Cinemas, we think differently about movie-going. We believe going out to the movies should feel more like an 'afternoon with friends' or an 'evening out' with that special person. We are seeking a skilled Customer Service Manager to join our team in Baltimore, MD.
The Customer Service Manager is an integral part of our cinema leadership team, focusing on both employee training and event management to elevate the overall guest experience. This role is responsible for hiring and training movie theater team members to ensure exceptional service standards, planning engaging movie-themed events, and coordinating facility rentals. In addition to these duties, the Customer Service Manager serves as Manager on Duty, handling real-time customer service needs, team leadership, task delegation, and, when necessary, disciplinary action to maintain a high-functioning, customer-focused team.
It is essential that the Customer Service Manager is highly organized, has excellent customer service skills, a strong attention to detail, and communicates effectively across departments in order to be successful in this role. Experience in training, events and customer service will provide a strong background in the position.
Duties & Responsibilities:
  • Recruit, hire, and develop Floor Team members with a focus on building core customer service skills
  • Oversee training programs for new hires, delegating specific training tasks to team leads as needed
  • Plan and facilitate all-staff training sessions with direction from the General Manager and Human Resources
  • Provide individualized coaching to team members to promote professional development, emphasizing customer service excellence
  • Lead and execute on-site events, including WC signature events, private screenings, and rentals, with direction from the Marketing team
  • Track and report event metrics, including ROI, to leadership
  • Collaborate with the General Manager and site management to assist with task planning and team management
  • Ensure compliance with WC standard operating procedures, including health and safety regulations
  • Cultivate a positive, customer-centered work culture that emphasizes teamwork, accountability, and growth

Qualifications
  • Ability to work onsite at our facility in Baltimore, MD
  • Graduation with a High School diploma or equivalent required. Associate or Bachelor's degree in hospitality or a related field a plus.
  • Prior experience in staff training and/or event management is strongly preferred
  • Prior experience at a movie theater preferred
  • Working knowledge of Microsoft Office software including Word, Excel, and email
  • Ability to work weekends, evenings, and holidays as needed required
  • Physical Demands: The chosen candidate will frequently be required to stand, walk, sit, climb, lift up to 50 lbs, and perform other similar duties

You might be a good fit if:
  • You're a true people person, and you're looking for a long-term career in the hospitality industry.
  • Having a positive impact on the career growth of young professionals is highly rewarding for you.
  • You love a positive team-centered working environment and aim to manage your team with this mentality.
  • You believe no job is too small. During an event, you're ready to set up tables and arrange the balloons right along with the team.
  • You see quality as a key component to a successful business. Quality products and quality customer service are top priorities for you and your team.
  • You are highly organized and have good systems in place to stay on top of all your tasks and priorities.

Sound like a great fit? Submit your application to apply!
Warehouse Cinemas is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected class. Warehouse Cinemas is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation during our hiring process, please contact the hiring team at www.warehousecinemas.com/careers.
For more information on applicant rights under federal employment laws see Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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