Customer Service Manager Jobs in Rosedale, MD (NOW HIRING)

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup

into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages

over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune

Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces

for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a

smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-

getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set

our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where

we've come and are ready to tackle what's next. Come join us!

SERVICE MANAGER II
JOB DESCRIPTION
JOB TITLE: Service Manager II
Unit Size: 300-500 units in one community
Exempt status: Nonexempt
Pay Class: Hourly - Full Time
REPORTS TO: Community Manager
DIRECT REPORTS: No
Position Summary:
The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.
Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
Has a complete understanding and working knowledge of the company's policies and procedures, and ensures team's understanding and compliance.
Responsible for the maintenance and security of all property-issued tools.
Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident request per company standards.
Other duties as assigned.
Minimum Qualifications/Skills:
Minimum of five or more years of progressive maintenance and safety experience.
Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
Regularly performs manual, task-oriented work independently and prioritize tasks. Assigning tasks to large team.
High School diploma - preferred.
Oversee 300-500 units in one community
Required Certifications: EPA section 608 Type I - Appliance, Type II - HVAC or Universal, Certified Pool Operator where required by local jurisdiction.
Working knowledge of appliance repairs.
Working knowledge of HVAC repairs.
Required to provide own (industry specific) hand tools.
Competencies:
Core 2
Communication
Customer Focus
Teamwork and Collaboration
Embrace Evolution
Inclusion
Functional 2
Team Leadership
Financial Management
Technology Skills
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Lifting up to 50 pounds.
Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
Ability to work with both hands for frequent grasping and manipulation.
Push or pull items and reaching overhead.
Operation of a motor vehicle onsite, if applicable.
Exposure to all weather conditions.
All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

Pay Range:

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.