Customer Service Manager Jobs in Rosedale, MD (NOW HIRING)

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place.
As our Assistant Service Manager, you will assist in overseeing the overall appearance and maintenance needs of our apartment community. You will assist the Service Manager with apartment turns, general maintenance repair, conduct preventative maintenance, and help maintain curb appeal. You will report to the Service Manager.
You Will:
• Work with the service and office team to provide exceptional customer service to resolve all maintenance related issues to the satisfaction of our residents
• Lead by example and be a role model for the standards and behaviors consistent with our core values
• Show care and concern for our residents through follow ups and completion of their apartment service requests
• Resolve maintenance issues in the area of HVAC, electrical, plumbing, and appliance repair
• Manage records of activity in maintenance software system
• Manage the make-ready and apartment turnover process so apartments can be leased, and new residents can move in
• Preserve the value of the building by working on preventative maintenance programs
• Preserve the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
• Sustain peak efficiency operation levels for all property components
• Assist Service Manager with improvements/services, including the bidding process
• Assist Service Manager to maintain relationships with vendors and negotiate pricing
• Maintain and monitor inventory within budgeted guidelines
• Work weekends or evenings and be on-call for after hour emergencies
• Assist Service Manager with team schedules, move in/move out schedules, prioritizing service requests.
• Commit to professional development, stay up to date with industry trends and changes, and attend training
You Have:
• High school diploma or equivalent
• 2+ years of facilities, residential, or multi-family maintenance experience (supervisory experience a plus)
• An HVAC, EPA certification (CFC Universal)
• Reliable transportation and valid Driver's License
• The ability to exert up to 50 pounds, climb stairs, use ladders and work in varying weather conditions
Enjoy A Variety of Perks and Benefits Including:
• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance
About Us:
Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Legend has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey program. The Employee Choice Award is evidence that Legend Management Group team members recognize that our leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents' quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.