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Customer Service Manager Jobs in Rosedale, MD (NOW HIRING)

Morgan Properties

Service Manager

Baltimore, MD · On-site

$80K - $85K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

PGA TOUR Superstore

Customer Service Associate

Timonium, MD · On-site

$14 - $19.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

Texas Roadhouse

Service Manager

Glen Burnie, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bubba's 33

Service Manager

Glen Burnie, MD

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...

Dixon

Customer Service Supervisor

Chestertown, MD

$60K - $80K/yr

Excellent customer service and management skills * Effective coaching and leadership ability ... Excellent interpersonal skills and ability to instill a teamwork environment What We Offer:

Morgan Properties

Service Manager

Baltimore, MD · On-site

$60K - $70K/yr

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet ...

EquipmentShare

Regional Service Manager

Baltimore, MD · On-site

$110K - $120K/yr

We're hiring a Regional Service Manager for our Northeast Region , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rosedale, MD

Customer Service Manager information

See Rosedale, MD salary details

$23.5K

$55.6K

$96.9K

How much do customer service manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer service manager in Rosedale, MD is $55,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rosedale, MD? The most popular types of Customer Service jobs in Rosedale, MD are:
What job categories do people searching Customer Service Manager jobs in Rosedale, MD look for? The top searched job categories for Customer Service Manager jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Customer Service Manager jobs? Cities near Rosedale, MD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rosedale, MD as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,628 per year, or $26.7 per hour.

Service Manager Automotive

Wagners Industries Corp / dba DJs Car Care

Abingdon, MD • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Automotive Service Manager (Abingdon)
Professional position
Experience : 2 years+ automotive service manager
Compensation: Hourly Wage based on qualifications (Starting 20.00+/hr)
(44+ hour work week) no weekends
Education : High School Graduation or GED
Driver License : Required with less than 2 points current
Age : over 21
Work Hours : 7:00am-~5:30pm M-F
Vacation : 1 week after 1 year, 2 after 2 years
Major Holidays : Paid

Contact : Tammie (410) 569-3600 9am-4pm M-F

Send Resume : Reply to this posting, apply@djscarcare.com, Fax 410-569-3727, Text to:4105693600

MS Excel knowledge required. Must have reasonable typing skills. Customer service a must. Non-smoker.

Job entails dispatching work, writing estimates and dealing directly with our customers and technicians