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Customer Service Manager Jobs in Rochelle, IL (NOW HIRING)

Heritage Tractor

Service Manager

IL · On-site

$80K - $100K/yr

Additionally, the Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual will coordinate activities and cooperate with other ...

Lakeside International Trucks

Service Manager

Rockford, IL · On-site

$80K - $95K/yr

Service Manager Department: Service Employment Type: Full Time Location: Rockford Compensation: $80 ... Provide high quality service work, which meets customer expectations, encourages repeat business ...

Heritage Tractor

Assistant Service Manager

IL · On-site

$60K - $75K/yr

Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other ...

Texas Roadhouse

Service Manager

Dekalb, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Rockford, IL

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Texas Roadhouse

Assistant Service Manager

Rockford, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

DGI Supply

Customer Service Representative

Rockford, IL · On-site +1

$23/hr

Reports to the Customer Service Manager SKILLS AND EXPERIENCE REQUIRED: * 3+ years' customer service experience in Industrial Supplies or related field highly preferred * Industry knowledge desired ...

Boston FAM

Customer Experience Manager

Rockford, IL · On-site

The manager will oversee the day-to-day operations of the customer service department, including ... Provide exceptional service by helping customers with inquiries regarding the status of their ...

BOSTON, Inc.

Customer Experience Manager

Rockford, IL · On-site

$21/hr

The manager will oversee the day-to-day operations of the customer service department, including ... Provide exceptional service by helping customers with inquiries regarding the status of their ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$13 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Manage inbound and assigned sales opportunities across multiple lead channels, including web ... Support customers by serving as a category expert and recommending products and services aligned to ...

Walgreens

Customer Service Associate

Rockford, IL

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochelle, IL

Customer Service Manager information

See Rochelle, IL salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Rochelle, IL is $56,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Customer Service Manager jobs in Rochelle, IL look for? The top searched job categories for Customer Service Manager jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Manager jobs? Cities near Rochelle, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,398 per year, or $27.1 per hour.

Service Manager

Heritage Tractor

IL • On-site

$80K - $100K/yr

Full-time

Re-posted 3 days ago

Heritage Tractor rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

101st of 171 rated vehicle equipment hire

Job description

Purpose:
The Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time. The primary job of the Service Manager is to keep the pipeline filled with work. The Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. They will supervise technicians and ensure an excellent customer experience.
Responsibilities:
  1. Keep the pipeline filled with work, manage customer experience to exceed benchmarks
  2. Execute consistent HTI service department processes to ensure high productivity, efficiency, revenue recovery, expense control, and an outstanding customer experience
  3. Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge. Schedules and maintains mass channel relationships
  4. Responsible for creation of a professionally prepared invoice by using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
  5. Review work order segments and ensure they include correct parts
  6. Verifies pick-up and delivery charges are properly charged per HTI requirements
  7. Fields internal and external customer inquiries to the service department
  8. Maintains service department filing and records related to equipment manuals
  9. Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
  10. Manage work in Process (WIP) to less than 5% of total service sales
  11. Monitor technician progress on jobs and engages other resources to improve job efficiency
  12. Work with transportation department to maintain vehicle maintenance files in accordance with DOT regulations
  13. Prepare and conduct performance reviews with technicians
  14. Maintain a positive and professional working relationship with peers and management. Support personnel with a constant commitment to teamwork and exemplary customer service

Experience, Education, Skills and Knowledge:
  • Basic knowledge of accounting practices
  • Ability to use standard John Deere applications, Microsoft Office, and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School diploma or equivalent experience
  • Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
  • Physical requirements include lifting at least 10 lbs.

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