Overnight Customer Service Jobs in Rochelle, IL (NOW HIRING)

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Overnight Stocker

Department: Grocery

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

As an Overnight Stocker at Hy-Vee, you'll be an essential part of the overnight crew that keeps our store shelves full, organized, and ready for customers every morning. From unloading trucks and rotating product to tagging shelves and keeping the backroom in order, your work directly shapes the shopping experience our customers count on.

If you enjoy staying active, work well as part of a team, and take pride in a job well done, this could be a great fit for you.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Deliver outstanding customer service by greeting customers warmly and helping them find what they need

• Assist customers with finding products, reaching items, carrying heavy purchases, and passing along any feedback or requests to the team

• Unload trucks, open containers, stock shelves, run overstock on risers, and rotate product to ensure freshness

• Monitor for mis-picked items, product outs, and wrong deliveries, and report issues accordingly

• Organize stock for greatest efficiency and clean and restock any damaged items

• Tag shelves with overstock in the back room and understock drawers

• Report new or different items to the scanning coordinator for system input

• Work alongside your teammates to ensure a smooth, efficient overnight operation

• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies

• Assist in other store areas and take on special projects as needed

• You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Health Wellness Home, Perishables, Store Operations, and E-commerce, and Overnight Stock Manager

Your Skills

You don't need prior experience for this role! We'll happily train and support you as you grow. To be successful, you'll need to be able to:

• Follow written and verbal instructions with confidence

• Use basic math skills, including fractions, decimals, and percentages

• Communicate clearly with customers and teammates in a friendly, helpful way

• Stay organized and keep up with the pace of a busy overnight shift

• High school diploma or equivalent required; up to six months of similar or related experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Health Wellness Home, Perishables, Store Operations, and E-commerce, and Overnight Stock Manager

Education and Experience

• High school diploma or equivalent required

• Up to six months of similar or related work experience preferred

Physical Requirements

• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance

• Continuously stand and walk on hard surfaces for extended periods

• Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)

• Work in cooler or freezer environments for extended periods

• Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product

• Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor

• Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing

• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a physically demanding, hands-on role performed primarily during overnight hours. You may encounter daily exposure to dirt, noise, equipment movement hazards, and cleaning chemicals or solvents, with occasional exposure to temperature extremes and potential electrical shock. The role involves working with and around heavy store equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre employment drug screen.