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Customer Service Assistant Jobs in Rochelle, IL (NOW HIRING)

... - Assist customers with placing orders and guide them through the process. - Verify order details to ensure accuracy and completeness. - Coordinate with relevant departments to facilitate smooth ...

... - Assist customers with placing orders and guide them through the process. - Verify order details to ensure accuracy and completeness. - Coordinate with relevant departments to facilitate smooth ...

... - Assist customers with placing orders and guide them through the process. - Verify order details to ensure accuracy and completeness. - Coordinate with relevant departments to facilitate smooth ...

Maintain organized records of quotes, orders, and customer interactions * Assist other customer service representatives to support overall team performance and workload Other duties, responsibilities ...

Customer Service Associate I

Byron, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Rockford, IL

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Dixon, IL

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Rochelle, IL

$14 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Account Management-Assist customers with opening and closing accounts, ordering checks, processing ... Answer customer service calls and complete requests including: * Online Banking questions including ...

Customer Service Associate I

Rockford, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Rockford, IL

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Rockford, IL

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Rochelle, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service assistant in Rochelle, IL is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.21 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.

What are the most commonly searched types of Customer Service jobs in Rochelle, IL?

The most popular types of Customer Service jobs in Rochelle, IL are:

What job categories do people searching Customer Service Assistant jobs in Rochelle, IL look for?

The top searched job categories for Customer Service Assistant jobs in Rochelle, IL are:

What cities near Rochelle, IL are hiring for Customer Service Assistant jobs?

Cities near Rochelle, IL with the most Customer Service Assistant job openings:

Infographic showing various Customer Service Assistant job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,502 per year, or $19.5 per hour.

Customer Service & Sales Assistant

Skyline Management

Rockford, IL

Full-time

Re-posted 18 days ago


Job description

Company Description

With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set.

Job Description

Job Description
Do you enjoy being out and about vs. sitting in a cubical?
Do you have great people skills and want an exciting new career?
Are you tired of talking on the phone and never meeting your customers and clients?
Are you seeking rapid advancement?
Then we would love to hear from you!
North Skyline Management is looking for an enthusiastic, goal oriented Customer Service & Sales Assistant who wants to succeed in a competitive, high-energy environment! This firm is one of the premier promotional marketing firms in the area specializing in gaining a fast, measurable advantage for clients. North Skyline Managment is looking for "an edge" in advertising and has developed a powerful, word-of-mouth method to their promotional campaigns. This firm specializes in marketing that entails grass roots movement, personality, customer service, and live presentations for clients' brand and services. 
North Skyline Management is in immediate need of a Customer Service & Sales Assistant to act as a liaison between corporate clients and consumers. You will have the opportunity to build connections with various local businesses and major retailers and establish relationships with their decision makers. You will develop personalized promotional campaigns for clients to create a positive impression of their industries, promote various services, and personally thank customers for their business.
Responsibilities of the Customer Service & Sales Assistant: Provide face to face customer service & sales support during on-site campaigns to create a positive brand experience, and enhance visibility of clients' products and brands in the community.
Develop marketing & sales plans to suit the needs of each client and assist in consumer campaign management.
Remain up-to-date on clients' products, selling advantages, and special offers.
Meet with business prospects to pitch products/services available specifically to them with the goal of generating new business or upgrading existing clientele.
Discover opportunities for revenue.
Our Client Offers: Fun and positive work environment
Opportunity for management
Unlimited opportunities
This firm provides individuals with excellent leadership, guidance, and a challenging career path. This is an entry level position so college graduates or people looking to get their foot in the door are encouraged to apply.
Job Requirements
Qualifications of the Customer Service & Sales Assistant: 1-2 years' experience in retail, restaurant/food service, sales, hospitality, customer service, and other environments providing front-line, interactive customer service support preferred.
Ability to establish, build, and maintain relationships with customers and prestigious clientele.
Leadership or management experience an asset, especially in a customer service or sales role.
Excellent communication skills.
Leadership experience.
Ability to work in a high energy environment.
Ambition, strong work ethic, and open to new ideas.
Be a self-starter with problem solving skills.
Be a career oriented individual.
The Customer Service & Sales Assistant is a full-time, entry level role. If you are interested in this position, please reply to this ad with a copy of your resume.
People with the following experience are encouraged to apply: Customer Service & Sales Assistant, Customer Service, Customer Service Support, Customer Service Representative, Sales Representative, Sales Account Management, Marketing, Promotions, Brand Marketing, Client Relations.
Key Words: Customer Service & Sales Assistant, Customer Service, Customer Relationship Management, CRM, Customer Service Metrics, Customer Service & Sales, Call Center, Telemarketing, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Service Support, Customer Support, Sales Assistant, Sales Representative, Customer Satisfaction, Consumer Targeted Sales, Consumer Targeted Marketing, Consumer Targeted Advertising & Promotions.

Additional Information

All your information will be kept confidential according to EEO guidelines.