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Customer Service Assistant Jobs in Rochelle, IL (NOW HIRING)

Mercyhealth

Food Service Assistant

Rockford, IL · On-site

$16.56 - $24.01/hr

Serves cafeteria customers * Operates cash register * Portions food items as directed * Replenishes ... Excellent customer service skills needed when delivering patient trays EDUCATION AND/OR EXPERIENCE ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Maintain organized records of quotes, orders, and customer interactions * Assist other customer service representatives to support overall team performance and workload Other duties, responsibilities ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Maintain organized records of quotes, orders, and customer interactions * Assist other customer service representatives to support overall team performance and workload Other duties, responsibilities ...

Phenom People

Customer Service Part Time

Dekalb, IL · On-site

... assist. As you learn more about your department and Lowe's, you will understand which products ... Lowe's * Deliver excellent customer service * Help customers find products and provide ...

Citi Trends

Assistant Manager

Rockford, IL · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Family Dollar

Customer Service Associate I

Byron, IL · On-site

$14.50 - $20/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Dollartree

Customer Service Associate I

Rockford, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rockford, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Belvidere, IL · On-site

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Byron, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Rochelle, IL · On-site

$14 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Rochelle, IL

Customer Service Assistant information

See Rochelle, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service assistant in Rochelle, IL is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Assistant jobs? Cities near Rochelle, IL with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,502 per year, or $19.5 per hour.

Food Service Assistant

Mercyhealth

Rockford, IL • On-site

$16.56 - $24.01/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 24 days ago

Mercy Health rating

6.9

Company rating: 6.9 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Reads patient tray ticket orders and places items on trays.
  • Delivers / serves patient trays, snack and supplements Assist patients with opening any items
  • Collects patient trays from room, stacks dirty dishes on cart and returns cart to kitchen
  • Operates dish machine
  • Performs daily / weekly cleaning tasks
  • Washes and sanitizes dishes, pots and pans, and kitchen equipment
  • Maybe required to filter hot oil with mesh strainer and/or change oil in fryers
  • Serves cafeteria customers
  • Operates cash register
  • Portions food items as directed
  • Replenishes stock with proper rotation
  • Takes and records food temperatures
  • Takes and records equipment temperatures
  • Cleans and sanitizes work area, tables, and cabinets
  • Collects and places garbage and trash in designated containers
  • Follows scripting when delivering patient trays
  • Adheres to department safety and sanitation regulations
  • Use protective barriers (gloves, apron, and proper hair coverings)
  • Excellent customer service skills needed when delivering patient trays

EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent preferred.
CERTIFICATION/LICENSURE
N/A
OTHER SKILLS AND ABILITIES
Good interpersonal / communications skills.
Language Skills
Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-to-one to other employees of the organization
Ability to communicate with others in a positive manner
Mathematical Skills
Ability to add and subtract. Ability to perform these operations using units of American money, weight measurements and volume.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions.
Ability to deal with problems
Computer Skills
Basic computer knowledge needed
LEVEL OF SUPERVISION
Work is performed according to detailed and specific instructions.
SUPERVISES
N/A
PAY RANGE:
$16.56 - $24.01
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
  • Medical, Dental, Vision
  • Life & Disability Insurance
  • FSA/HSA Options
  • Generous, accruing paid time off
  • Paid Parental and caregiver leave
  • Career advancement and educational opportunities
  • Tuition and certification reimbursement
  • Certification Reimbursement
  • Well-being Programs
  • Employee Discounts
  • On-Demand Pay
  • Financial Education
  • Annual recognition/awards events
  • Partner appreciation days
  • Family entertainment/attractions discount
  • Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
  • #1 in the nation on AARP's Best Employers for Workers Over 50
  • One of Working Mother magazine's 100 Best Companies for Working Mothers
  • A Top 50 Company and Top 10 Nonprofit for Executive Women

What Mercy Health employees say

Pay

Benefits

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About Mercyhealth

Sourced by ZipRecruiter

At Mercyhealth, we don’t simply hire people – instead, we empower talented, dedicated health care professionals to provide the highest quality patient care possible with a passion for making lives better. As an integrated health care provider, we provide exceptional, coordinated health care. The organization consists of seven hospitals, 85+ clinics, and more than 7,500 employee-partners to serve patients in 15 counties throughout northern Illinois and southern Wisconsin. We hope you’ll consider becoming the newest member of the Mercyhealth family and join our passion for making lives better!

Industry

Hospitals, fitness and sports centers and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Janesville, WI, US

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