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Overnight Customer Service Jobs in Rochelle, IL (NOW HIRING)

AESSEAL, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Job Purpose Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Job Purpose Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer ...

Circle K

Customer Service Representative

Cherry Valley, IL · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sycamore, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sycamore, IL

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Dixon, IL · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Support customers by serving as a category expert and recommending products and services aligned to their business needs. * Grow share of wallet by identifying opportunities to consolidate business ...

Circle K

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

mcw

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Staples, Inc.

Customer Service Representative

Rockford, IL · Remote

$16 - $21.75/hr

Educate customers on Quill products, programs, consolidation opportunities, and value-added services. * Collaborate with internal business partners to maximize account potential and deliver an easy ...

Mister Car Wash

Customer Service Associate

Rockford, IL · On-site

$15 - $18/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key Account Managers to support high-value customer accounts ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key Account Managers to support high-value customer accounts ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

At least 12 months of relevant experience in sales or customer service. * High School Diploma or GED. What's needed - Preferred Qualifications * Thorough knowledge of furniture category‑specific ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

... service in a business-to-business environment. * Experience meeting or exceeding productivity goals, quotas, or sales metrics. * Experience using CRM tools, Salesforce.com, or a comparable sales ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Rochelle, IL

Overnight Customer Service information

See Rochelle, IL salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight customer service in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Overnight Customer Service jobs in Rochelle, IL look for? The top searched job categories for Overnight Customer Service jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Overnight Customer Service jobs? Cities near Rochelle, IL with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Customer Service Representative

AESSEAL, Inc.

Rockford, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 18 days ago

Job description

Job Description:

Job Purpose
Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.

Duties & Responsibilities

  • Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
  • Prepare accurate and timely quotes, including complex pricing and lead time evaluations
  • Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
  • Actively support outside sales team members by:
    • Assisting with quotes and customer communication
    • Providing product, pricing, and availability information
    • Helping resolve customer issues and escalations
  • Research issues, interpret available information, and use critical thinking to solve problems independently
  • Maintain organized records of quotes, orders, and customer interactions
  • Assist other customer service representatives to support overall team performance and workload

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

Health, Safety, Environment, Quality and Ethical Standards

Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.

Organization

This position has no supervisory responsibilities.

Key Skills and Qualification

  • High School Graduate or GED
  • Strong customer service and communication skills
  • Strong collaboration skills across multiple departments
  • Ability to manage multiple priorities in a fast-paced environment
  • Proven ability to analyze information and solve problems with limited direction
  • Basic technical aptitude with the ability to learn product applications
  • High attention to detail and accuracy
  • Prior experience in customer service - preferably in an office environment - including order entry, quoting, or inside sales support is preferred.
  • SAP experience preferred

Physical Requirements

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

N (Not Applicable)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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