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Overnight Customer Service Jobs in Rochelle, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

What's needed - Basic Qualifications • At least 12 months of relevant experience in sales or customer service. • Demonstrated ability to communicate, present, and influence effectively. • ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

High School Diploma or GED required * 1+ year of professional experience (sales, customer service, or related) * Experience managing priorities and working toward performance targets * Ability to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

... service in a business-to-business environment. * Experience meeting or exceeding productivity goals, quotas, or sales metrics. * Experience using CRM tools, Salesforce.com, or a comparable sales ...

Harris

Customer Service Representative

Oregon, IL

$15 - $20.25/hr

Transfer calls to employees in other departments as required to meet customer needs. * Fully ... maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other ...

dbi

Alterations Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

Byron Bank

Customer Service Representative I

Byron, IL

$17 - $20/hr

We're looking for a Customer Service Representative who enjoys helping others, building connections, and creating positive experiences for our customers. This is an opportunity to join a supportive ...

Family Dollar

Customer Service Associate I

Byron, IL · On-site

$14.50 - $20/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Rochelle, IL

Overnight Customer Service information

See Rochelle, IL salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight customer service in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Overnight Customer Service jobs in Rochelle, IL look for? The top searched job categories for Overnight Customer Service jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Overnight Customer Service jobs? Cities near Rochelle, IL with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Customer Service Representative

Staples, Inc.

Rockford, IL

$22.75 - $27/hr

Full-time

Retirement, PTO

Re-posted 20 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 630 frontline employees who took The Breakroom Quiz

427th of 732 rated retailers

Job description


Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. 

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. We are hiring an Account Manager, Inside Sales (B2B) to grow and manage a portfolio of active business customers. In this role, you’ll focus on expanding customer spend, introducing new product categories, and strengthening long-term relationships.

You’ll manage an established book of business and be responsible for identifying opportunities to increase share of wallet across categories like office supplies, breakroom, print, promotional products, furniture, and technology.

This is a great opportunity for both early-career candidates, those with transferrable skills looking to shift into a sales role and experienced account managers who thrive in a fast-paced, performance-driven environment.

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. 

$22.75/hour - $27.00/hour, plus incentive opportunity

What You’ll Be Doing:

  • Manage and grow a book of active business customers
  • Serve as the primary point of contact and build long-term relationships
  • Make outbound calls to drive repeat business and uncover new sales opportunities
  • Identify cross-sell and upsell opportunities across multiple product categories
  • Analyze customer purchasing behavior to recommend tailored solutions
  • Manage a consistent sales pipeline and meet daily/weekly productivity targets
  • Partner with internal teams to deliver a seamless customer experience
  • Educate customers on product offerings, pricing, and consolidation opportunities

What you bring to the table:

  • Strong communication skills (phone + written)
  • Ability to build relationships and influence buying decisions
  • Comfortable making outbound calls in a metrics-driven environment
  • Strong time management and organization skills
  • Ability to identify, develop, and close sales opportunities
  • Adaptability in a fast-paced, evolving environment
  • High level of professionalism and integrity

What’s needed - Basic Qualifications

  • Associate or bachelor’s degree, or equivalent work experience
  • Strong communication and interpersonal skills
  • Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

What’s needed - Preferred Qualifications

  • 1+ year of experience in sales, customer service, retail sales, or another customer-facing role
  • Experience managing accounts or building client relationships is a plus
  • Exposure to B2B sales environments preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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