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Customer Service Manager Jobs in Rochelle, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... At least 12 months of relevant experience in sales or customer service. * High School Diploma or ...

Mister Car Wash

Customer Service Associate

Rockford, IL · On-site

$15 - $18/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with ... Growth opportunity with a national employer-90 percent of our managers were promoted from within!

Home Depot

Customer Service/Sales

Rockford, IL · On-site

$16 - $19/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Rockford, IL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Domino's

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

mcw

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Circle K

Customer Service Representative

Dixon, IL · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Cherry Valley, IL · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sycamore, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Sycamore, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Dixon, IL · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

mcw

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochelle, IL

Customer Service Manager information

See Rochelle, IL salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Rochelle, IL is $56,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Customer Service Manager jobs in Rochelle, IL look for? The top searched job categories for Customer Service Manager jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Manager jobs? Cities near Rochelle, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,398 per year, or $27.1 per hour.

Customer Service Representative

Staples, Inc.

Rockford, IL

$16 - $21.75/hr

Full-time

Retirement, PTO

Re-posted 21 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 630 frontline employees who took The Breakroom Quiz

427th of 732 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Furniture Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing

  • Drive a high conversion rate of opportunities within approved margin guidelines.
  • Meet or exceed net sales and margin goals.
  • Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
  • Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
  • Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
  • Meet phone time and dial expectations to stay consistently engaged with customers.
  • Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
  • Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.
  • Educate customers on relevant Quill.com features and benefits based on category needs.
  • Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table

  • A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.
  • Ability to excel in an environment that requires adaptability and comfort with change.
  • Strong presentation skills.
  • Self-starter with a results-focused approach.
  • Excellent time management and organizational capabilities.
  • Curiosity and willingness to ask questions, viewing challenges as opportunities.
  • Persistence and resilience—the ability to handle rejection and keep going.
  • Customer‑first mindset.
  • Desire to positively influence team culture and support colleagues.
  • Ability to think dynamically and remain calm under pressure.
  • Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

  • At least 12 months of relevant experience in sales or customer service.
  • High School Diploma or GED.

What’s needed – Preferred Qualifications

  • Thorough knowledge of furniture category‑specific products and services and large volume quotes

We Offer

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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