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Customer Service Manager Jobs in Rochelle, IL (NOW HIRING)

Walgreens

Customer Service Associate

Rockford, IL

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Staples, Inc.

Customer Service Representative

Rockford, IL · Remote

$16 - $21.75/hr

Manage an established book of business through consistent pipeline discipline, account planning ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Walgreens

Customer Service Associate

Rockford, IL

$13 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives * Prepare accurate and timely quotes, including complex ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives * Prepare accurate and timely quotes, including complex ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ... Minimum 1 year of sales, business development, customer service, or related experience. * Strong ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ... Minimum 1 year of sales, business development, customer service, or related experience. * Strong ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

In this role, you will partner closely with account management, respond to customer needs, prepare ... What's needed - Preferred Qualifications * 1+ years of experience in sales or service in a business ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

In this role, you will partner closely with account management, respond to customer needs, prepare ... What's needed - Preferred Qualifications * 1+ years of experience in sales or service in a business ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochelle, IL

Customer Service Manager information

See Rochelle, IL salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Rochelle, IL is $56,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochelle, IL? The most popular types of Customer Service jobs in Rochelle, IL are:
What job categories do people searching Customer Service Manager jobs in Rochelle, IL look for? The top searched job categories for Customer Service Manager jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Manager jobs? Cities near Rochelle, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochelle, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,398 per year, or $27.1 per hour.

Customer Service Representative

Lou Bachrodt Auto Group

Rockford, IL • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

CUSTOMER SERVICE REPRESENTATIVE – SERVICE DEPARTMENT
Lou Bachrodt Volkswagen | Rockford, IL
Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment.
Responsibilities:

  • Greet and assist service customers
  • Answer incoming calls and schedule service appointments
  • Communicate with customers regarding service needs and vehicle status
  • Maintain accurate customer information in the dealership CRM
  • Follow up with customers after service visits
  • Assist service advisors with customer communication and administrative tasks
  • Help deliver an exceptional customer experience from start to finish

Qualifications:

  • Outstanding customer service and communication skills
  • Positive attitude and strong work ethic
  • Strong organizational and multitasking abilities
  • Basic computer skills
  • Automotive service experience is a plus but not required
  • Ability to work well in a team environment

What We Offer:

  • Competitive compensation
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid Vacation
  • Employee Discounts
  • Ongoing Training
  • Career Growth Opportunities with a Family-Owned Dealership Group

If you are passionate about customer service and want to join a team that values people, process, and professionalism, we want to hear from you.
Apply today and become part of the Lou Bachrodt Volkswagen team!
Thank you!!!!!!!!!!!!!!!!!!
 

Apply