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Customer Service Manager Jobs in Rio Rancho, NM (NOW HIRING)

asburyauto

Service Manager

Albuquerque, NM · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

asburyauto

Service Manager

Albuquerque, NM

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

asburyauto

Service Manager

Albuquerque, NM

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

Sprouts Farmers Market

Service Manager

Santa Fe, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Asbury Automotive Group

Service Manager

Albuquerque, NM · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

Sprouts Farmers Market

Service Manager

Santa Fe, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Santa Fe, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Santa Fe, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Albuquerque, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Albuquerque, NM · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

HomeTeam Pest Defense

Service Manager

Albuquerque, NM · On-site

$55K - $65K/yr

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rio Rancho, NM

Customer Service Manager information

See Rio Rancho, NM salary details

$22.1K

$52.3K

$91.1K

How much do customer service manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer service manager in Rio Rancho, NM is $52,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rio Rancho, NM? The most popular types of Customer Service jobs in Rio Rancho, NM are:
What are popular job titles related to Customer Service Manager jobs in Rio Rancho, NM? For Customer Service Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rio Rancho, NM look for? The top searched job categories for Customer Service Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Customer Service Manager jobs? Cities near Rio Rancho, NM with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,309 per year, or $25.1 per hour.
Customer Service Manager

Customer Service Manager

Green Summit Landscape Management

Albuquerque, NM • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Customer Service Manager
Summary: The Customer Service Manager leads the daily performance and accountability of Green Summit’s Account Management Team, ensuring exceptional customer service, strong client relationships, and consistent growth in irrigation and enhancement sales. This role provides hands-on leadership through coaching, communication, training, and performance management to help Account Managers meet company goals and deliver a high level of service.
As a working manager, the primary focus is execution: setting clear expectations, driving accountability, and supporting the team’s day-to-day success. This position is responsible for ensuring customers are well served, revenue opportunities are captured, and the Account Management Team operates as a disciplined, customer-focused, and sales-oriented group.
Reports to: Director of Sales
Customer Service Manager Responsibilities:
  1. Lead and Develop the Account Management Team. Provide coaching, mentoring, performance feedback, and accountability to ensure high levels of service and execution. Establish clear expectations and support team members in achieving individual and departmental goals.
  2. Deliver Unmatched Customer Experience. Ensure exceptional customer service and relationship management across all contracted maintenance accounts. Support Account Managers with client communication, issue resolution, and escalated customer concerns.
  3. Drive irrigation, enhancement, and retention performance. Reinforcing a sales-focused mindset and monitoring team activity and results. Coach team members to identify sales opportunities, improve follow-up, and to set clear expectations for the client during the sales process.
  4. Manage Onboarding, Training, and Professional Development of Direct Reports. Ensure all account managers and team members that report to you are proficient in company standards, communication practices, systems, and workflows.
  5. Facilitate Excellent Communication. Coordinate between departments to improve customer outcomes and operational execution. Partner closely with Sales and Operations leadership to ensure priorities, expectations, and information are aligned.
  6. Oversee compliance with company systems, processes, and documentation standards. Ensure accurate client account information is organized and document, consistent workflow execution, and effective use of required software and tools.
  7. Provide Operational Support as needed. Assist with customer facing coordination needs to improve operation efforts. Maintain service continuity and customer satisfaction by managing account coverage, customer updates, and any needed proactive follow-ups between operations and clients.
Customer Service Manager Owned Outcomes:
Success in this role will be measured by the following outcomes and performance indicators:
  1. Account Management Excellence: Account Managers consistently meet expectations for customer communication, responsiveness, relationship management, and proactive follow-through.
  2. Sales Performance: The team achieves targeted irrigation and enhancement sales goals through disciplined opportunity identification, follow-up, and customer engagement.
  3. Customer Retention amp; Satisfaction: Customer retention and renewal rates meet or exceed company targets, while customer concerns are resolved quickly, professionally, and effectively.
  4. Team Development amp; Accountability: Team members receive consistent one-on-one coaching, performance feedback, and professional development that drives measurable improvement.
  5. Cross-Functional Execution: Collaboration and handoffs between Account Management, Sales, and Operations are seamless, timely, and contribute to positive customer outcomes.
  6. Systems amp; Process Compliance: Customer data, account information, documentation, and workflow execution are maintained accurately and consistently across the team.
  7. Quality Control: Escalated customer issues are minimized through proactive account management, strong communication, and adherence to company standards.
  8. Onboarding amp; Training Effectiveness: New Account Managers are successfully onboarded, trained, and integrated into Green Summit's processes, systems, and culture.
Competencies:
  1. Demonstrates professional appearance and hygiene.
  2. Excellent oral and written communication skills.
  3. Responsive to customer and colleague needs, including being tactful, respectful, and considerate of others regardless of their status.
  4. Basic understanding of a profit and loss statement and setting financial budgets.
  5. Manages difficult customer situations in a professional manner.
  6. Exhibits sound and accurate judgment
  7. Demonstrates flexibility and the ability to quickly adapt to change in the work environment.
  8. Demonstrates accuracy and thoroughness and monitors work to ensure quality.
  9. Responds to management direction, follows instructions and completes work in a timely manner.
  10. Takes personal responsibility for own actions, keeping commitments and asking for and offering help when needed.
  11. Observes safety and security procedures and reports any potentially unsafe conditions.
  12. Is consistently at work and on time and ensures work responsibilities are covered when absent.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education: 4-year College degree or equivalent is required. Preferably a Business and/or Landscape Management Degree.
Computer Skills: Proficient in Windows 10 and earlier editions and latest editions in Microsoft Office applications; typing speed a minimum 65 wpm. Familiarity with accounting software, i.e. Quickbooks is preferred but not required.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear and frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 35 pounds. The employee is regularly required to stand and walk.
Work Environment:
The work environment is a professional office setting. Often times will be working alone and therefore required to be self-motivated and self-starting to accomplish the job duties and responsibilities.
Any offer of employment is contingent upon passing a background check.
Must have a valid and current driver’s license.

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