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Hourly Live Chat Jobs in Rio Rancho, NM (NOW HIRING)

Best Buy

Retail Sales Specialist - Cameras

Albuquerque, NM · On-site

$15 - $17.88/hr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...

Best Buy

Retail Sales Specialist - Cameras

Albuquerque, NM · On-site

$33K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...

Best Buy

Retail Sales Specialist - Cameras

Albuquerque, NM

$31K - $36K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... The length of your LOA depends on your situation, where you live, your full-time or part-time ...

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Ferrellgas

Customer Service Specialist

Santa Fe, NM · On-site

$17/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Santa Fe, NM · On-site

$17/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Santa Fe, NM

$17/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

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Hourly Live Chat information

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How much do hourly live chat jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for hourly live chat in Rio Rancho, NM is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Hourly Live Chat vs Customer Service Representative?

AspectHourly Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, online chat platformsCall centers, retail, or office settings
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors
Job FocusResponding to customer inquiries via live chatHandling customer questions via phone, email, or in person

Hourly Live Chat roles primarily involve online communication through chat platforms, focusing on quick, written customer interactions. Customer Service Representatives may handle inquiries via multiple channels, including phone and email, often in a more varied environment. Both roles require strong communication skills but differ in their work setting and interaction methods.

What are the most commonly searched types of Live Chat jobs in Rio Rancho, NM? The most popular types of Live Chat jobs in Rio Rancho, NM are:
What are popular job titles related to Hourly Live Chat jobs in Rio Rancho, NM? For Hourly Live Chat jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Hourly Live Chat jobs in Rio Rancho, NM look for? The top searched job categories for Hourly Live Chat jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Hourly Live Chat jobs? Cities near Rio Rancho, NM with the most Hourly Live Chat job openings:
Hourly Live Chat jobs near you

Customer Care Agent

Ashley Global Retail, LLC

Albuquerque, NM • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 290 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation:
  • Hourly base pay is $16.50- $16.50.

In addition to the base hourly rate, hourly shift differential pay is:
  • $0.40 for working a 10 a.m. - 7 p.m. shift
  • $1.00 for working a weekend shift
  • $1.00 for bilingual associates.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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