ZipRecruiter

Log In

1

Csr Jobs in Rio Rancho, NM (NOW HIRING)

U-Haul

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rio Rancho, NM · On-site

$15 - $20.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Leidos

Customer Service Representative

Albuquerque, NM · On-site

$17/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

next page

Showing results 1-20

People also search for

All JobsCsr JobsCsr Jobs in Rio Rancho, NM

Csr information

See Rio Rancho, NM salary details

$8

$16

$24

How much do csr jobs pay per hour?

As of May 29, 2026, the average hourly pay for csr in Rio Rancho, NM is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help build rapport and efficiently resolve customer concerns. These skills and qualities ensure customer satisfaction, foster loyalty, and support the overall reputation and success of the organization.

How does a Customer Service Representative typically handle difficult or upset customers, and what support is available from the team?

Customer Service Representatives (CSRs) frequently encounter challenging customer interactions, and effective handling involves active listening, empathy, and clear communication. Most organizations provide comprehensive training, scripts, and escalation protocols to help CSRs manage these situations professionally. Additionally, CSRs often work within supportive teams where supervisors and experienced colleagues are available to offer guidance or take over particularly complex cases. Regular team meetings and debriefs also provide opportunities to share strategies and reduce stress.

What are Customer Service Representatives (CSRs)?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company, handling inquiries, complaints, and support requests. They work across various industries, providing information about products and services, processing orders, and resolving issues to ensure customer satisfaction. CSRs may communicate with customers via phone, email, chat, or in person, and often play a crucial role in building and maintaining positive customer relationships.

What is the difference between Csr vs Customer Service Representative?

AspectCustomer Service Representative

Customer Service Representatives (CSRs) and Customer Service Agents often share similar roles, focusing on assisting customers, resolving issues, and providing product or service information. Both typically require excellent communication skills, basic computer proficiency, and a customer-focused attitude. They work in call centers, retail, or service industries, serving as the first point of contact for customers. The main difference lies in job scope and company-specific titles, but generally, they are interchangeable roles in many organizations.

What are the most commonly searched types of Csr jobs in Rio Rancho, NM? The most popular types of Csr jobs in Rio Rancho, NM are:
What are popular job titles related to Csr jobs in Rio Rancho, NM? For Csr jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Csr jobs in Rio Rancho, NM look for? The top searched job categories for Csr jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Csr jobs? Cities near Rio Rancho, NM with the most Csr job openings:
Csr jobs near you

Customer Service Rep (CSR)

Signature Heating Cooling and Plumbing

Albuquerque, NM • On-site

$18 - $22/hr

Full-time

Posted 20 days ago

Job description

Job Summary

The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise in general customer service, and Signature product knowledge. The CSR fosters trust in every interaction and maximizes customer satisfaction to grow and maintain customer relationships, and guarantee repeat business.

Reports To:

Customer Service Manager

Duties & Responsibilities

  • Answer inbound calls quickly and professionally.
  • Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service.
  • Communicate with customers verbally, by text, and by email correspondence.
  • Accurately book appointments for All Departments
  • Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues.
  • Maintain daily performance goals.
  • Maintain product knowledge of VIP Membership plans and provide options to customers as sales.
  • Maintain and update Service Titan with complete & accurate information.
  • Perform On Call duties in weekly On Call rotation.
    • This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Competencies for Success

  • Customer Focus
  • Communication
  • Dependability & Productivity
  • Interpersonal Skills
  • Organization Skills
  • Quality
  • Results Orientation
  • Adaptability
  • Initiative
  • Problem Solving
  • Results Driven
  • Sense of Urgency
  • Teamwork

Required Skills & Abilities

  • HVAC & Plumbing knowledge preferred
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high volume call center environment.
  • Open to feedback to support your performance and development.
  • Willingness to learn new skills and ability to adjust to changes quickly.
  • Proficiency with computers (ability to navigate within multiple screens) & a good typist.
  • Very reliable and trustworthy

Education & Experience

  • High School Diploma or Higher preferred
  • Minimum 1 year of customer service experience preferred

Physical Demands

  • Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
  • Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

Work Environment & Conditions

  • Office environment.

Work Schedule

  • Schedules vary and may include: (days) M/T/W/Th/F, M/W/Th/F/Sat, M/T/W/F/Sat, and (times) 7A-3:30P, 7:30A-4P, 8:30A-5P, 9A-5:30P, and 11A-7:30P. Periodic rotational on-call work may also be required.

Remote Work Eligibility

  • Not Eligible

Travel Requirement

  • None

Apply