As a federal Crown corporation, we provide financing, knowledge resources and business management ... Hybrid work options - How you'll make an impact As a Customer Service Assistant, you'll be the ...
As a federal Crown corporation, we provide financing, knowledge resources and business management ... Hybrid work options - How you'll make an impact As a Customer Service Assistant, you'll be the ...
As a federal Crown corporation, we provide financing, knowledge resources and business management ... Hybrid work options - How you'll make an impact As a Customer Service Assistant, you'll be the ...
As a federal Crown corporation, we provide financing, knowledge resources and business management ... Hybrid work options - How you'll make an impact As a Customer Service Assistant, you'll be the ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
What You'll Do You will be the primary point of contact for your portfolio of customers, managing ... service experience in a manufacturing environment. Experience managing customer accounts and ...
What You'll Do You will be the primary point of contact for your portfolio of customers, managing ... service experience in a manufacturing environment. Experience managing customer accounts and ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
New
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
New
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Customer Service Agent
Montreal, QC · On-site
Reporting to the management, the incumbent processes the data, information and documentation related to his position in addition to the reception and customer service of the residence. He is a ...
Customer Service Agent
Montreal, QC · On-site
Reporting to the management, the incumbent processes the data, information and documentation related to his position in addition to the reception and customer service of the residence. He is a ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Customer Service Manager information
See Quebec salary details
$22.5K - $28.5K
2% of jobs
$28.5K - $34.5K
9% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$34.5K - $40.5K
15% of jobs
$40.5K - $46.5K
18% of jobs
The median wage is $48.9K / yr.
$46.5K - $52.5K
15% of jobs
$52.5K - $58.5K
11% of jobs
$61.7K is the 75th percentile. Wages above this are outliers.
$58.5K - $64.5K
10% of jobs
$64.5K - $70.5K
8% of jobs
$70.5K - $76.5K
6% of jobs
$76.5K - $82.5K
4% of jobs
$82.5K - $88.5K
2% of jobs
$22.5K
$54.2K
$88.5K
How much do customer service manager jobs pay per year?
As of Aug 2, 2026, the average yearly pay for customer service manager in Quebec is $54,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Customer Service Manager jobs in Quebec? For Customer Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Quebec look for? The top searched job categories for Customer Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Manager jobs? Cities in Quebec with the most Customer Service Manager job openings:
Part-time
Posted 8 days ago
Job description
Closing Date (MM/DD/YYYY):
08/16/2026Worker Type:
CasualLanguage(s) Required:
FrenchTerm Duration (in months):
Why FCC?
At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here's what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you'll make an impact
As a Customer Service Assistant, you'll be the first point of contact for customers and play a key role in office operations and the overall customer experience. With your strong organization skills, you'll keep accurate documentation, maintain office systems, and support the effective daily functioning of the district or field office.
You'll work closely with Relationship Managers, Customer Service Managers, and district staff to deliver outstanding service and keep office operations running smoothly.
If you love building relationships, solving problems, and delivering excellent service, this could be the role for you.
What you'll do
- Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone
- Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records
- Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions
- Coordinate office operations by ordering supplies, generating reports and supporting district events
- Proactively coordinate office needs to resolve issues before they impact operations
What you'll bring to the team
Required qualifications:
- A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience)
- General knowledge of administrative processes
- Working knowledge of common software applications, including Microsoft 365, and comfort with computer-based tasks
Preferred qualifications:
- Customer service experience, ideally in a financial, law, agricultural or advisory setting
- Bilingualism (English and French) is an asset
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.