Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
New
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
New
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Levis, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Levis, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Service Manager
$90K - $105K/yr
Program & Customer Support Act as a key interface between Technical Services, Program Delivery ... Monitor and manage Work-in-Progress (WIP) activities, ensuring timely completion, accurate costing ...
Service Manager
$90K - $105K/yr
Program & Customer Support Act as a key interface between Technical Services, Program Delivery ... Monitor and manage Work-in-Progress (WIP) activities, ensuring timely completion, accurate costing ...
Customer Service Agent
Kahnawake, QC · Hybrid
You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.
Quick apply
Customer Service Agent
Kahnawake, QC · Hybrid
You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
Translate customer feedback into actionable insights for product and service improvement ... Experience managing Customer Data Platforms (CDP)s such as Simon Data or similar * Proven ...
Translate customer feedback into actionable insights for product and service improvement ... Experience managing Customer Data Platforms (CDP)s such as Simon Data or similar * Proven ...
... customers. The Merchandising Service Manager works closely with deployment, field, and store leaders to confirm project priorities, scheduling, and needs (e.g., materials, supplies, time) while also ...
... customers. The Merchandising Service Manager works closely with deployment, field, and store leaders to confirm project priorities, scheduling, and needs (e.g., materials, supplies, time) while also ...
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
New
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
New
Merchandising Service Manager
Laval, QC · On-site
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
Merchandising Service Manager
Laval, QC · On-site
Two (2) years of customer service or retail experience in a fast-paced retail environment * One (1) year of management experience as a team lead or leading others in a formal or informal capacity
Customer Service Manager information
See Quebec salary details
$22.5K - $28.5K
2% of jobs
$28.5K - $34.5K
9% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$34.5K - $40.5K
15% of jobs
$40.5K - $46.5K
18% of jobs
The median wage is $48.9K / yr.
$46.5K - $52.5K
15% of jobs
$52.5K - $58.5K
11% of jobs
$61.7K is the 75th percentile. Wages above this are outliers.
$58.5K - $64.5K
10% of jobs
$64.5K - $70.5K
8% of jobs
$70.5K - $76.5K
6% of jobs
$76.5K - $82.5K
4% of jobs
$82.5K - $88.5K
2% of jobs
$22.5K
$54.2K
$88.5K
How much do customer service manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for customer service manager in Quebec is $54,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Customer Service Manager jobs in Quebec? For Customer Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Quebec look for? The top searched job categories for Customer Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Manager jobs? Cities in Quebec with the most Customer Service Manager job openings:
Full-time
Re-posted 29 days ago
Job description
Number of hours per week : between 40 and 40
Shift : Day
Availability : Anytime
We offer employees competitive total compensation packages that vary by position and location. Some websites that display our job openings may provide salary estimates without our knowledge. These estimates are based on similar jobs and offers for general comparison purposes, but are not provided by our organization or monitored for accuracy. We are happy to discuss position-specific compensation details with selected candidates to move forward in the recruitment process.
Become a service manager
Are you curious to learn more about food, are you motivated and resourceful?
In your family you are considered the one who plans and coordinates activities?
Then this job should interest you!
You may be wondering if you can apply if...
You have 2 years experience in a retail or service department?
YES! As long as you are interested in learning about this role, we want to talk to you!
You have a high school diploma or college degree and have management experience and knowledge of point of sale computer systems?
YES! Send us your resume, we want to meet you!
Are you already a manager and looking to expand?
YES! We offer several training courses that will allow you to develop and we are always looking for new employees in store! Take the chance to join the family!
What might a typical day look like?
As a department manager, you will :
- manage purchasing, inventory, P.L.U. price lists and meet sales per hour/person to ensure business readiness;
- develop and manage policies and procedures, adhere to government hygiene and occupational health and safety standards and ensure that they are consistently applied and adhered to by all department employees
- selects, trains, evaluates and motivates the members of his or her team, surrounding them with competent people;
- carry out the various operations related to the accounting of the cash registers (money transfers, deposits, controls, weekly verifications, etc.)