Respond to and service customers. Profile * High school diploma or related training; * Proven ... Experience in personnel management; * Computer skills; * Favors cohesion and mobilization, good ...
Respond to and service customers. Profile * High school diploma or related training; * Proven ... Experience in personnel management; * Computer skills; * Favors cohesion and mobilization, good ...
Respond to and service customers. Profile High school diploma or related training; Proven experience in the heavy equipment or automotive sector or related field; Experience in personnel management;
Respond to and service customers. Profile High school diploma or related training; Proven experience in the heavy equipment or automotive sector or related field; Experience in personnel management;
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
New
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
New
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Quebec, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Quebec, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Levis, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Service manager
Levis, QC · On-site
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Become a service manager Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job ...
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
New
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...
New
Service Manager
$90K - $105K/yr
Program & Customer Support Act as a key interface between Technical Services, Program Delivery ... Monitor and manage Work-in-Progress (WIP) activities, ensuring timely completion, accurate costing ...
Service Manager
$90K - $105K/yr
Program & Customer Support Act as a key interface between Technical Services, Program Delivery ... Monitor and manage Work-in-Progress (WIP) activities, ensuring timely completion, accurate costing ...
Customer Service Supervisor At Cameleon, we believe that happiness at work comes from finding the ... Effectively managing workloads and ensuring optimal team coverage; \n * Conducting performance ...
Customer Service Supervisor At Cameleon, we believe that happiness at work comes from finding the ... Effectively managing workloads and ensuring optimal team coverage; \n * Conducting performance ...
The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that ...
The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that ...
Customer Service Manager information
See Quebec salary details
$22.5K - $28.5K
2% of jobs
$28.5K - $34.5K
9% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$34.5K - $40.5K
15% of jobs
$40.5K - $46.5K
18% of jobs
The median wage is $48.9K / yr.
$46.5K - $52.5K
15% of jobs
$52.5K - $58.5K
11% of jobs
$61.7K is the 75th percentile. Wages above this are outliers.
$58.5K - $64.5K
10% of jobs
$64.5K - $70.5K
8% of jobs
$70.5K - $76.5K
6% of jobs
$76.5K - $82.5K
4% of jobs
$82.5K - $88.5K
2% of jobs
$22.5K
$54.2K
$88.5K
How much do customer service manager jobs pay per year?
As of Jul 18, 2026, the average yearly pay for customer service manager in Quebec is $54,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Customer Service Manager jobs in Quebec? For Customer Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Quebec look for? The top searched job categories for Customer Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Manager jobs? Cities in Quebec with the most Customer Service Manager job openings:
Full-time
Posted 21 days ago
Job description
Terapro Construction, dealer for the renowned Case brand, distinguishes itself in the sale and maintenance of new and used construction equipment. A full range of state-of-the-art machinery is offered, including excavators, loaders, tracked dozers, graders and much more, to suit all construction project management needs.
For our branch located in Vars we are looking for a service manager.
Salary : 85 000$ to 100 000$/year
Terapro benefits- Defined contribution pension plan;
- Advantageous group insurance (life, short and long term disability, medication);
- 2 days of sick leave and 3 days for personal reasons;
- Work clothing allowance available;
- Learning and development opportunities.
- Manage and plan workloads, open and close purchase orders;
- Manage workshop technicians: schedules, health and safety compliance, development and training;
- Coordinate the section's administration: invoicing, payments, deliveries;
- Work closely with the parts and sales departments;
- Respond to and service customers.
- High school diploma or related training;
- Proven experience in the heavy equipment or automotive sector or related field;
- Experience in personnel management;
- Computer skills;
- Favors cohesion and mobilization, good ability to carry out several activities simultaneously;
- Bilingual English and French to deal with English-French speaking customers.
Terapro is committed to the principles of equity and equal employment opportunity.
We thank all those who express their interest. However, only selected candidates will be called for an interview.