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Customer Service & Logistics Specialist

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors.  Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

This full time opportunity typically works Monday through Friday from 8AM to 5PM in our office warehouse facility located on Merchant Drive in Baltimore MD 21230.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Assists with tasks and deliverables of the Logistics Manager.
• Maintain the purchase order databases for the importer and brokerage businesses
• Review PO’s for accuracy
• Communicate with Sales force and/or Customers on orders received, corrections and order status
• Troubleshoots issues that arise
• Assists with general administration of import and brokerage partners.

Qualifications:

• 1-3 years of customer service logistics, shipping, and warehouse experience in a related field
• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Ability to gather data, to compile information, and prepare reports
• Well-organized, detail-oriented, and able to handle a fast-paced work environment

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary                                                  

The Customer Service & Logistics Specialist supports brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors.

Essential Job Duties and Responsibilities

Customer Service

• Assists with tasks and deliverables of the Logistics Manager.
• Maintain the purchase order databases for the importer and brokerage businesses
• Review PO’s for accuracy
• Communicate with Sales force and/or Customers on orders received, corrections and order status
• Trouble shoots issues that arise

Data & Reporting Management

• Assists with general administration of import and brokerage partners.
• Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

Customs Data

• Provide special tracking for customs duties to support drawback calculation

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job 

Travel up to 10%

Minimum Qualifications

Education Level: (Required)  Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:  Business Administration, Operations Management, or Marketing

1-3 years of experience in a related field

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Good interpersonal skills
• Ability to gather data, to compile information, and prepare reports
• Ability to work effectively with management
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.