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Customer Service Logistics Jobs in Chicago, IL (NOW HIRING)

Priwils, Inc

Customer Service Representative II

Chicago, IL · On-site

$16.50 - $22.50/hr

Associate's degree preferred; equivalent experience acceptable * 3-5 years of customer service, logistics, or call center experience * Experience in rental cars, fleet management, or equipment rental ...

Priwils

Customer Service Representative II

Chicago, IL · On-site

$16.50 - $22.50/hr

Associate's degree preferred; equivalent experience acceptable * 3-5 years of customer service, logistics, or call center experience * Experience in rental cars, fleet management, or equipment rental ...

Mondelez International

People Lead, Logistics

Chicago, IL · On-site

$140K - $192K/yr

S. Customer Service & Logistics function, across Organization, Talent, Capability, and Culture. Conduct workforce planning, leveraging data and analytics to proactively implement solutions that ...

Mondelez International

People Lead, Logistics

Chicago, IL · On-site

$140K - $192K/yr

S. Customer Service & Logistics function, across Organization, Talent, Capability, and Culture. Conduct workforce planning, leveraging data and analytics to proactively implement solutions that ...

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All JobsCustomer Service Logistics JobsCustomer Service Logistics Jobs in Chicago, IL

Customer Service Logistics information

See Chicago, IL salary details

$10

$19

$27

How much do customer service logistics jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service logistics in Chicago, IL is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a customer service logistics?

A Customer Service Logistics job involves coordinating and managing the movement of goods and products to ensure they reach customers efficiently and on time. Professionals in this role act as a liaison between customers, suppliers, and logistics providers to resolve issues, answer queries, and process orders. They are responsible for tracking shipments, handling complaints, and ensuring customer satisfaction throughout the delivery process. This position requires strong communication, problem-solving, and organizational skills.

How does a customer service logistics professional typically collaborate with other departments to resolve shipment issues?

Customer Service Logistics professionals frequently work alongside teams such as warehouse operations, transportation, and sales to quickly resolve shipment delays, inventory discrepancies, or delivery concerns. Effective communication and coordination are key, as this role often acts as the main liaison between customers and internal departments. Regular meetings, shared tracking systems, and escalation protocols help ensure issues are addressed efficiently, maintaining customer satisfaction and smooth supply chain operations.

What are the key skills and qualifications needed to thrive as a customer service logistics professional, and why are they important?

To thrive as a Customer Service Logistics professional, you need a solid understanding of supply chain processes, order management, and inventory control, often supported by a relevant degree or logistics certification. Proficiency with logistics management software, ERP systems, and tracking technologies is typically expected. Strong communication, problem-solving, and organizational skills help you effectively manage client relationships and resolve issues quickly. These skills are crucial for ensuring smooth operations, timely deliveries, and high customer satisfaction in a fast-paced logistics environment.

What is the difference between Customer Service Logistics vs Customer Service Representative?

AspectCustomer Service LogisticsCustomer Service Representative
Primary FocusManaging logistics-related customer inquiries, tracking shipments, coordinating delivery issuesHandling general customer inquiries, product information, and service support
Required SkillsLogistics knowledge, supply chain understanding, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentWarehouses, logistics offices, supply chain departmentsCall centers, retail stores, customer service departments
Common CertificationsLogistics certifications, supply chain coursesCustomer service training, communication courses

Customer Service Logistics focuses on managing customer interactions related to logistics and supply chain issues, while Customer Service Representatives handle general customer inquiries across various products and services. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

What are popular job titles related to Customer Service Logistics jobs in Chicago, IL?

For Customer Service Logistics jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Logistics jobs in Chicago, IL look for?

The top searched job categories for Customer Service Logistics jobs in Chicago, IL are:

Customer Service Logistics jobs near you
Infographic showing various Customer Service Logistics job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,308 per year, or $19.4 per hour.

PS - Quality - Customer Service Logistics/Warehouse/Customization/DC - Band BTA

Procter & Gamble Company

Merrillville, IN • On-site

$27.36/hr

Full-time

Re-posted 29 days ago

Procter & Gamble rating

8.1

Company rating: 8.1 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

119th of 545 rated manufacturers

Job description

Job Location
MERRILLVILLE OFFICE AND WHS
Job Description
Job Description: PS - Quality - Customer Service Logistics/Warehouse/Customization/DC - Band BTA
Job Description: PS - Quality - Customer Service Logistics/Warehouse/Customization/DC - Band BTA
Job Family Summary:
The Quality - Customer Service Logistics/Warehouse/Customization/DC job family focuses on ensuring the highest standards of quality are met in all aspects of our logistics, warehouse, customization, and distribution center operations. This involves a variety of tasks, including monitoring operations, conducting quality checks, and implementing quality improvement measures.
Job Description:
Responsible for the development, implementation and monitoring of quality systems, procedures, standards for a warehouse/distribution site operation, including, as appropriate, resolution of quality/compliance issues, assurance of change management and support of current business.
Key Responsibilities:
  • Quality System Development: Design and implement comprehensive quality management systems tailored to warehouse and distribution operations, ensuring alignment with industry standards and regulatory requirements.
  • Monitoring and Reporting: Continuously monitor quality performance metrics and prepare detailed reports to assess compliance, identify trends, and drive improvements.
  • Collaboration and Support: Collaborate with on-site QA/QC personnel to promote a culture of quality and continuous improvement. Provide guidance and assistance in implementing quality standards and best practices, ensuring that team members are equipped with the necessary tools and knowledge to uphold quality objectives.
  • Issue Resolution: Proactively address and resolve quality and compliance issues, collaborating with cross-functional teams to implement corrective actions and preventive measures.
  • Change Management: Ensure effective change management practices are in place, assessing the impact of changes on quality systems and processes.
  • Current Business Support: Provide quality assurance support in reviewing of documentation and enabling disposition of product.
  • Training and Development: Develop and deliver training programs to enhance the understanding of quality standards and practices among warehouse and distribution staff.

Qualifications:
  • Bachelor's degree in a related field (e.g., Quality Assurance, Supply Chain Management, or a relevant discipline).
  • Proven experience in quality management within warehouse or distribution environments.
  • Strong understanding of quality assurance methodologies, regulatory requirements, and industry best practices.
  • Excellent leadership, communication, and interpersonal skills to effectively collaborate with diverse teams.
  • Ability to analyze complex data sets, identify issues, and drive actionable insights for continuous improvement.

Job Qualifications
  • Bachelor's degree in a related field (e.g., Quality Assurance, Supply Chain Management, or a relevant discipline).
  • Proven experience in quality management within warehouse or distribution environments.
  • Strong understanding of quality assurance methodologies, regulatory requirements, and industry best practices.
  • Excellent leadership, communication, and interpersonal skills to effectively collaborate with diverse teams.
  • Ability to analyze complex data sets, identify issues, and drive actionable insights for continuous improvement.

Job Schedule
Full time
Job Number
R000143342
Job Segmentation
Plant Technicians
Starting Pay / Salary Range
$27.36 / hour

What Procter & Gamble employees say

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Hours and flexibility

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About Procter & Gamble

Sourced by ZipRecruiter

Procter & Gamble (P&G), based in Cincinnati, OH, US, is a multinational consumer goods corporation. The company operates in the Consumer Discretionary sector and has a presence in various industries including Beauty, Health Care, Grooming, Fabric & Home Care, and Baby, Feminine & Family Care. Since its foundation by William Procter and James Gamble in 1837, P&G has grown to become a leading player in the consumer goods market. The corporation prides itself on its core values of leadership, ownership, integrity, passion for winning, and trust. They aim to improve consumers' lives in small but significant ways, with a mission to provide branded goods and services of superior quality and value.

Industry

Health and personal care stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1837

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