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Customer Service Logistics Jobs in Virginia (NOW HIRING)

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid USA

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepidgs

Customer Service Representative

Mclean, VA

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepidgs

Customer Service Representative

Mclean, VA

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

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All JobsCustomer Service Logistics JobsCustomer Service Logistics Jobs in Virginia

Customer Service Logistics information

See Virginia salary details

$9

$18

$26

How much do customer service logistics jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service logistics in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service logistics?

A Customer Service Logistics job involves coordinating and managing the movement of goods and products to ensure they reach customers efficiently and on time. Professionals in this role act as a liaison between customers, suppliers, and logistics providers to resolve issues, answer queries, and process orders. They are responsible for tracking shipments, handling complaints, and ensuring customer satisfaction throughout the delivery process. This position requires strong communication, problem-solving, and organizational skills.

How does a customer service logistics professional typically collaborate with other departments to resolve shipment issues?

Customer Service Logistics professionals frequently work alongside teams such as warehouse operations, transportation, and sales to quickly resolve shipment delays, inventory discrepancies, or delivery concerns. Effective communication and coordination are key, as this role often acts as the main liaison between customers and internal departments. Regular meetings, shared tracking systems, and escalation protocols help ensure issues are addressed efficiently, maintaining customer satisfaction and smooth supply chain operations.

What are the key skills and qualifications needed to thrive as a customer service logistics professional, and why are they important?

To thrive as a Customer Service Logistics professional, you need a solid understanding of supply chain processes, order management, and inventory control, often supported by a relevant degree or logistics certification. Proficiency with logistics management software, ERP systems, and tracking technologies is typically expected. Strong communication, problem-solving, and organizational skills help you effectively manage client relationships and resolve issues quickly. These skills are crucial for ensuring smooth operations, timely deliveries, and high customer satisfaction in a fast-paced logistics environment.

What is the difference between Customer Service Logistics vs Customer Service Representative?

AspectCustomer Service LogisticsCustomer Service Representative
Primary FocusManaging logistics-related customer inquiries, tracking shipments, coordinating delivery issuesHandling general customer inquiries, product information, and service support
Required SkillsLogistics knowledge, supply chain understanding, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentWarehouses, logistics offices, supply chain departmentsCall centers, retail stores, customer service departments
Common CertificationsLogistics certifications, supply chain coursesCustomer service training, communication courses

Customer Service Logistics focuses on managing customer interactions related to logistics and supply chain issues, while Customer Service Representatives handle general customer inquiries across various products and services. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

What are popular job titles related to Customer Service Logistics jobs in Virginia?

For Customer Service Logistics jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Logistics jobs in Virginia look for?

The top searched job categories for Customer Service Logistics jobs in Virginia are:

Customer Service Logistics jobs near you
Infographic showing various Customer Service Logistics job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Logistics Customer Service Representative

Richmond, VA • On-site

Richmond Express Courier Service and Warehousing
201 - 500 employees
Learn more about Richmond Express Courier Service and Warehousingexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Logistics Customer Service Coordinator (V3 Certified)

Richmond Express Courier Service & Warehousing

Location: Richmond, VA (In-Office)

Stability: 30+ Years in Business | Family-Oriented Culture

WHY YOU’LL LOVE WORKING HERE

At Richmond Express, we don’t just move packages; we solve problems. As a V3 Certified (Virginia Values Veterans) employer, we offer a stable, inclusive environment where your hard work is recognized with internal promotion opportunities and a fun, dynamic culture.

Full Benefits: Medical, Dental, Vision, Term Life, and EAP.

Future Planning: Retirement Savings Program and Employee Discount Program.

Growth: Paid Time Off (starts at 6 months) and annual performance assessments.

Stability: Join a local industry leader with a 30-year track record of success.

THE ROLE

This isn't your typical "call center" job. You are the voice of Richmond Express, acting as the critical link between our clients and our dispatch team. You’ll thrive here if you enjoy a fast-paced "mission control" atmosphere where accuracy and compassion are the priorities.

Key Responsibilities:

High-Volume Coordination: Manage incoming calls and emails with speed and professionalism.

Order Architecture: Enter customer orders with high attention to detail to ensure seamless delivery.

Client Advocacy: Assist with inquiries, monitor requests, and route complex needs to the right departments.

Operational Support: Maintain accurate records and support the team during peak delivery windows.

QUALIFICATIONS

Experience: 2+ years of prior Customer Service experience (Logistics or Office experience preferred).

Tech Savvy: Proficiency in Microsoft Office (Excel, Word, and Outlook are essential).

Communication: Exceptional verbal and written skills; ability to remain calm under pressure.

Requirements: Valid driver’s license and the ability to pass a background check/drug screening.

Mindset: A positive attitude, strong critical thinking skills, and a "self-starter" work ethic.

ABOUT US

Richmond Express is a growing, family-oriented company that recognizes the importance of work-life balance. Many of our administrative and leadership team members started in this very role!

Richmond Express is an Equal Opportunity Employer.

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