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Customer Service Leader Jobs in Kansas (NOW HIRING)

Bass Pro Shops

Customer Service Team Lead

Olathe, KS · On-site

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily ... Maintains a high level of personal Customer Service; achieves better than Company average customer ...

Bass Pro Shops

Customer Service Team Lead

Olathe, KS · On-site

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily ... Maintains a high level of personal Customer Service; achieves better than Company average customer ...

Cabela's

Customer Service Team Lead

Olathe, KS · On-site

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily ... Maintains a high level of personal Customer Service; achieves better than Company average customer ...

PetSuites

Customer Service Supervisor

Shawnee, KS · On-site

$14.50 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Shawnee, KS · On-site

$14.50 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Steadily

Client Experience Leader

Overland Park, KS · On-site

We're hiring a senior leader to operationalize that mandate on the frontline of servicing our customers. This is a senior leadership role on the Customer Support side of our Client Experience org.

Spec

Customer Service

Wichita, KS

$60K - $70K/yr

SPEC Building Materials Corporation is recognized as one of the nation's leading wholesale ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...

KFC

Customer Service

Derby, KS

$14.50 - $19.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

Spec Corp

Customer Service

Wichita, KS · On-site

$60K - $70K/yr

SPEC Building Materials Corporation is recognized as one of the nation's leading wholesale ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...

KFC

Customer Service

Liberal, KS

$15.25 - $20.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Andover, KS

$14.75 - $20/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

Long John Silvers

Customer Service

Wichita, KS

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Wichita, KS

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

Long John Silvers

Customer Service

Wichita, KS · On-site

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

SPEC LLC

Customer Service

Wichita, KS · On-site

$60K - $70K/yr

SPEC Building Materials Corporation is recognized as one of the nation's leading wholesale ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...

Long John Silvers

Customer Service

Wichita, KS

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

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Showing results 21-40

All JobsCustomer Service Leader JobsCustomer Service Leader Jobs in Kansas

Customer Service Leader information

See Kansas salary details

$8

$19

$37

How much do customer service leader jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service leader in Kansas is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $21.01 per hour, depending on experience, location, and employer.

What is a customer service leader?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

How does a customer service leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations and organizational management.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What are the key skills and qualifications needed to thrive as a customer service leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

What skills do you need to be a customer service leader?

A customer service leader needs strong communication, leadership, and problem-solving skills to effectively manage teams and resolve customer issues. They should also have good organizational abilities, emotional intelligence, and familiarity with customer service tools and metrics to ensure high service standards.
What cities in Kansas are hiring for Customer Service Leader jobs? Cities in Kansas with the most Customer Service Leader job openings:
What are popular job titles related to Customer Service Leader jobs in KS? For Customer Service Leader jobs in KS, the most frequently searched job titles are:
Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,163 per year, or $19.3 per hour.

Customer Service Team Lead

Bass Pro Shops

Olathe, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Bass Pro Shops rating

6.5

Company rating: 6.5 out of 10

Based on 433 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

POSITION SUMMARY:
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
ESSENTIAL FUNCTIONS:
  • Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
  • Provides daily direction to the associates within the department.
  • Prepares to-do / Task lists.
  • Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
  • Insures a pleasant and productive shopping experience for all customers.
  • Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolves customer and associate opportunities with GSM / DM and HR Manager.
  • Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
  • Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
  • Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
  • Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
    • identifying and evaluating customers' needs,
    • making product recommendations based off of this analysis,
    • promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
  • ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or equivalent
  • Experience: 2 to 4 years in Retail Sales
  • Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages
  • Ability to read and analyze certain reports
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
  • Ability to conduct meetings and presentations to groups
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:
  • N/A

PHYSICAL REQUIREMENTS:
  • Constantly stand and/or walk during shift
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Constantly communicate with others to exchange information
  • Occasionally repeat motions that may include the wrists, hands and/or fingers
  • Occasionally operate machinery and/or power tools
  • Occasionally operate motor vehicles or heavy equipment
  • Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
  • Occasionally work in tight and confined spaces
  • Occasionally work in noisy environments

INDEPENDENT JUDGEMENT:
  • Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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