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Customer Service Hospital Jobs (NOW HIRING)

MISSION YOGURT INC

CUSTOMER SERVICE

Denver, CO · On-site

$18/hr

The Team Member provides excellent customer service while supporting daily operations. This role ... Voluntary Hospital Indemnity, and Voluntary Pet Insurance are offered on the first of the month ...

Mountain View Animal Hospital

$18 - $20/hr

Mountain View Animal Hospital is looking for a Customer Service Representative (CSR) to join our friendly, dedicated team. Our CSRs are the first point of contact for our clients and play a vital ...

Mountain View Animal Hospital

$18 - $20/hr

Mountain View Animal Hospital is looking for a Customer Service Representative (CSR) to join our friendly, dedicated team. Our CSRs are the first point of contact for our clients and play a vital ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME · On-site

$16.25 - $22/hr

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious ... Job Summary SIGCO is accepting applications for a Customer Service Representative to join our ...

Cooper University Hospital

Customer Service Rep

Camden, NJ · On-site

$23 - $37/hr

Use excellent customer service and communication skills to resolve confrontations with antagonistic ... Process and distribute patient payments between the hospital and physician bills and initiate ...

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Customer Service Hospital information

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$26

How much do customer service hospital jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service hospital in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.
More about Customer Service Hospital jobs

What cities are hiring for Customer Service Hospital jobs?

Cities with the most Customer Service Hospital job openings:

What states have the most Customer Service Hospital jobs?

States with the most job openings for Customer Service Hospital jobs include:

What job categories do people searching Customer Service Hospital jobs look for?

The top searched job categories for Customer Service Hospital jobs are:

Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Emerson Hospital

Concord, MA • On-site

$18 - $24/hr

Per diem

Posted 9 days ago

Emerson Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

200th of 1,065 rated hospitals

Job description

Job Summary
Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.
Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.
This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.
Key Responsibilities
  • Respond promptly and professionally to patient inquiries and requests
  • Assist patients with meal selections based on prescribed dietary requirements
  • Support patients on a variety of specialized diets
  • Provide exceptional customer service while maintaining patient satisfaction
  • Accurately document and communicate patient information
  • Maintain confidentiality in accordance with healthcare privacy standards
  • Collaborate with dietary and healthcare teams to ensure quality patient service
  • Utilize hospital systems, including Meditech, to support daily operations
Minimum Qualifications
Education
  • High school diploma or equivalent preferred
  • Associate's or bachelor's degree preferred
Experience
  • Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
  • Prior hospital, medical office, dietary services, or healthcare experience preferred
  • Professional telephone and communication skills desired
Licensure and/or Certification
  • None required
Required Skills & Qualifications
  • Working knowledge of the Meditech system preferred
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to read, write, and communicate effectively in English
  • Strong computer and data entry skills
  • Ability to maintain confidential information
  • Ability to multitask in a fast-paced healthcare environment
  • Passion for helping patients and supporting quality care
Why Join Us?
  • Opportunity to make a meaningful impact on patient experience
  • Collaborative and supportive healthcare team environment
  • Valuable experience in healthcare customer service and nutrition support
  • Growth opportunities within healthcare operations and patient services

What Emerson Hospital employees say

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