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Customer Service Hospital Jobs (NOW HIRING)

Lowell General Hospital

Customer Service Clerk

Lowell, MA · On-site

$15.50 - $19/hr

Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an ... Promotes company's commitment to superior customer service. Proactively and reactively seeks ...

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How much do customer service hospital jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service hospital in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Representative in a hospital setting, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in a hospital, and why are they important?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What are customer service hospital jobs?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What jobs pay 4000 a week without a degree?

In the healthcare sector, some high-paying roles like medical sales representatives or specialized medical equipment technicians can earn around $4,000 weekly without a degree, often requiring relevant experience, certifications, or on-the-job training. Customer service roles in hospitals typically do not reach this level of pay, but managerial or supervisory positions may approach or exceed this income with experience and additional responsibilities.

What does customer service do at a hospital?

Customer service staff at a hospital assist patients and visitors by providing information, answering questions, and helping with appointments or billing issues. They ensure a positive experience by addressing concerns, coordinating communication between patients and medical staff, and maintaining a welcoming environment.

What's the highest paying customer service job?

In customer service roles, managerial positions such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or customer success that require industry certifications or technical skills can also command higher pay.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with healthcare terminology, and proficiency with computer systems or customer management software can improve job prospects. Some employers may also require certification in healthcare customer service or related fields.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

More about Customer Service Hospital jobs
What cities are hiring for Customer Service Hospital jobs? Cities with the most Customer Service Hospital job openings:
What states have the most Customer Service Hospital jobs? States with the most job openings for Customer Service Hospital jobs include:
What job categories do people searching Customer Service Hospital jobs look for? The top searched job categories for Customer Service Hospital jobs are:
Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 46% Full Time, 45% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Dublin Animal Hospital - Customer Service Representative

Dublin Animal Hospital - Customer Service Representative

VetEvolve

Dublin, VA • On-site

$13.75 - $18.75/hr

Other

Medical, PTO

Posted 18 days ago

VetEvolve rating

4.7

Company rating: 4.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

46th of 48 rated veterinary

Job description

Dublin Animal Hospital - Customer Service Representative

Dublin, Virginia

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

The Veterinary Lead CSR/Receptionist plays a key role in ensuring an exceptional client experience by overseeing the front desk team, managing client communications, and maintaining smooth daily operations. This position requires strong leadership, customer service skills, and a passion for helping pets and their owners.

Key Responsibilities: Client Service & Communication:
  • Greet clients and pets with warmth and professionalism.
  • Schedule appointments efficiently and manage appointment flow.
  • Handle client inquiries via phone, email, and in-person.
  • Provide accurate information on services, policies, and pricing.
  • Assist clients with check-in, check-out, and payment processing.
  • Address and resolve client concerns with empathy and professionalism.

Leadership & Team Coordination:

  • Train, mentor, and support the CSR/reception team.
  • Delegate tasks effectively and ensure coverage during busy hours.
  • Monitor front desk performance and provide feedback to improve efficiency.
  • Assist in creating and enforcing customer service protocols.

Administrative Duties:

  • Maintain and update client records in the practice management system.
  • Process payments, invoices, and financial transactions accurately.
  • Ensure compliance with hospital policies and veterinary regulations.
  • Organize and manage inventory of front desk supplies.

Collaboration & Hospital Support:

  • Work closely with veterinarians, technicians, and management to ensure smooth clinic operations.
  • Communicate important client and patient information to the medical team.
  • Assist with patient admissions, discharges, and follow-up calls.
Qualifications & Skills:
  • Strong leadership and team coordination skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet).
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Compassionate, patient, and professional demeanor.
Preferred Qualifications:
  • Previous experience as a lead or senior CSR in a veterinary or medical setting.
  • Knowledge of veterinary terminology and procedures.
  • Experience handling customer complaints and conflict resolution.
Work Schedule & Compensation:
  • Full-time position with rotating shifts, including weekends as needed.
  • Competitive salary based on experience.
  • Benefits may include healthcare, paid time off, CE opportunities, and employee pet care discounts.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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