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Customer Service Hospital Jobs in Boca Raton, FL

Daniels Health

Customer Service Lead

West Palm Beach, FL · On-site

$55K - $60K/yr

An essential service provider to Healthcare, Daniels Health was founded with the vision of "making ... Interfacing with our customers (clinical and support contacts at hospitals and other primary care ...

Medical Device Manufacturing Co

Be Seen First

Customer Service Representative

Pompano Beach, FL · On-site

$20 - $22/hr

As a key member of the customer service team, this role plays a crucial role in driving revenue ... Our solutions are essential to hospital and pharmacy drug security programs.

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in Boca Raton, FL

Customer Service Hospital information

See Boca Raton, FL salary details

$9

$17

$25

How much do customer service hospital jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service hospital in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Representative in a hospital setting, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in a hospital, and why are they important?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What are customer service hospital jobs?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What jobs pay 4000 a week without a degree?

In the healthcare sector, some high-paying roles like medical sales representatives or specialized medical equipment technicians can earn around $4,000 weekly without a degree, often requiring relevant experience, certifications, or on-the-job training. Customer service roles in hospitals typically do not reach this level of pay, but managerial or supervisory positions may approach or exceed this income with experience and additional responsibilities.

What does customer service do at a hospital?

Customer service staff at a hospital assist patients and visitors by providing information, answering questions, and helping with appointments or billing issues. They ensure a positive experience by addressing concerns, coordinating communication between patients and medical staff, and maintaining a welcoming environment.

What's the highest paying customer service job?

In customer service roles, managerial positions such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or customer success that require industry certifications or technical skills can also command higher pay.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with healthcare terminology, and proficiency with computer systems or customer management software can improve job prospects. Some employers may also require certification in healthcare customer service or related fields.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

What are popular job titles related to Customer Service Hospital jobs in Boca Raton, FL? For Customer Service Hospital jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Hospital jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Hospital jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Hospital jobs? Cities near Boca Raton, FL with the most Customer Service Hospital job openings:
Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in Boca Raton, FL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.
Customer Service Lead

Customer Service Lead

Daniels Health

West Palm Beach, FL • On-site

$55K - $60K/yr

Other

Posted 10 days ago

Daniels Health rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our customer service manager and broader leadership team to refine improved business processes, strengthen reporting and drive initiatives that will enhance our customers' experience with us, as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities.  
 
An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can, which is why we're looking to strengthen our Customer facing team. The candidate we're looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a "do what it takes" attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills, exercise their leadership strengths and prove their ability to do what it takes. 
 
What will your job involve?
  • Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
  • Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation
  • Maintain and update filing, inventory and database systems (both manual and computer processes) 
  • Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:
  • Creating customer manifests
  • Printing and distributing process documents for daily production
  • Ensuring stock inventory in conjunction with your Plant Manager
  • Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
  • Support with routing and rerouting of our trucks on a daily/weekly basis
  • Liaising with all departments and customers on account changes (billing, sales and logistics)
  • Generate reports on an as needed basis for the leadership team
  • Constantly look for new ways to better/improve the current administrative process 
Who are we looking for?
  • Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates - they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here's some of the skills and attributes that would make you a great fit candidate:
  • Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
  • Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
  • Flexible, adaptable and able to prioritize, no two days are the same!
  • Strong attention to detail in checking work quality and accuracy
  • Demonstrates common-sense judgment when it comes to resolving customer issues
  • Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
  • 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
  • Ability to talk to a position or instances where you have provided leadership in your role 
  • Intermediate to Advanced computing skills (Microsoft office suite etc.)
  • Salesforce experience would go a long way!
  • Good communication skills both written and verbal with record-keeping discipline 
  • Ability to work weekends, holidays or flex hours as needed by production demands
  • Proven experience in improving processes and procedures 
$55,000 - $60,000 a year
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!
 
To find out more of what a day in the life with our customer service team looks like visit -
https://www.danielshealth.com/customer-service
 

Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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