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Customer Service Hospital Jobs (NOW HIRING)

Winchester Hospital

Customer Service Rep

Winchester, MA

$19.05 - $25.64/hr

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional ... As a Customer Service Representative, this position is responsible for representing Winchester ...

Legacy Veterinary hospital

Be Seen First

Customer Service Representative CSR

College Park, GA · On-site

$35K - $42K/yr

Legacy Veterinary Clinic (Privately owned) is a brand-new, modern animal hospital opening in College Park, GA. We are seeking an experienced, high-energy Customer Service Representative (CSR) to be ...

Bassett Furniture

CUSTOMER SERVICE

Newton, NC · On-site

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... Hospital Insurance • On-site clinic • Free mental health counseling #ZR #LI-RS1

bassett

CUSTOMER SERVICE

Newton, NC

$15 - $20.25/hr

CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a ... Hospital Insurance · On-site clinic · Free mental health counseling #ZR #LI-RS1

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Customer Service Hospital information

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How much do customer service hospital jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service hospital in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.
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What cities are hiring for Customer Service Hospital jobs?

Cities with the most Customer Service Hospital job openings:

What states have the most Customer Service Hospital jobs?

States with the most job openings for Customer Service Hospital jobs include:

What job categories do people searching Customer Service Hospital jobs look for?

The top searched job categories for Customer Service Hospital jobs are:

Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Winchester Hospital

Winchester, MA

$19.05 - $25.64/hr

Full-time

Re-posted 24 days ago

Key responsibilities

  • Answer and complete external and internal calls for Winchester Hospital and Answering Service customers.

  • Monitor medical and non-medical emergency alarm systems and learn to operate various emergency codes and dispatch processes.

  • Utilize overhead paging system to locate physicians and announce emergency codes.

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma preferred
  • Must be able to type a minimum of 30 words per minute
  • Previous customer and answering service experience preferred
  • Excellent communication skills
  • Accurate spelling skills
  • Must be good team member
  • Able to interact with various levels of management, physicians, and other healthcare providers

PRINCIPAL FUNCTIONS

  • Exemplifies Winchester Hospital’s values and Service Excellence standards.
  • Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.
  • Must be able to operate a PC Windows-based computer and related equipment
  • Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
  • Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
  • Provides answering service to approximately 200 physicians.
  • Utilizes overhead paging system to locate physicians and

announce emergency codes

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range:

$19.05 - $25.64

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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