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Customer Service Hospital Jobs (NOW HIRING)

VCA Animal Hospital

Customer Service

Cape Coral, FL

$16 - $18/hr

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to ...

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How much do customer service hospital jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service hospital in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors or client relations managers, with salaries reaching six figures in large organizations. These positions typically require extensive experience, leadership skills, and sometimes industry-specific certifications.

What are some common challenges faced by a Customer Service Representative in a hospital setting, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in a hospital, and why are they important?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What are customer service hospital jobs?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

More about Customer Service Hospital jobs
What cities are hiring for Customer Service Hospital jobs? Cities with the most Customer Service Hospital job openings:
What states have the most Customer Service Hospital jobs? States with the most job openings for Customer Service Hospital jobs include:
What job categories do people searching Customer Service Hospital jobs look for? The top searched job categories for Customer Service Hospital jobs are:
Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 42% Full Time, 47% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Cape Cod Veterinary Specialists

Louisville, KY

$15.25 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description
Position at Seneca Animal Hospital
Client Service Representative - Veterinary Receptionist
Seneca Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our full-service hospital in Louisville, KY.
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Seneca Animal Hospital. It's important that all clients feel welcome, safe, and comfortable, which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
Seneca Animal Hospital has been established in the Louisville area for over 35 years, providing high-quality medicine and exceptional patient and client care in the community. Our veterinary team is dedicated and well-trained, and we pride ourselves on our relaxed atmosphere. There are no late hours and no on-call shifts. Work-life balance is very important to us.
If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!
Essential Functions and Responsibilities:
  • Greet and welcome each visitor and assess their needs
  • Handle incoming phone calls/emails and determine the urgency
  • Perform client check-ins and check-outs, including reviewing invoices
  • Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stress
  • Process and document financial transactions accurately
  • Schedule appointments based on client expectations, patient medical requirements and clinic needs
  • Manage emergency situations and walk-ins
  • Respond to online requests for products, prescriptions or client questions in a timely manner
  • Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
  • Recommend products available to clients through our facilities
Skills and Qualifications:
  • High School Diploma or GED required
  • At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
  • Experience with Microsoft Office suite
  • Excellent communication skills and the ability to problem solve
  • Ability to handle stressful situations and prioritize tasks effectively
  • Team player, have patience and maintain a positive attitude
  • Must be able to lift up to 30 pounds
Benefits and Perks:
  • Paid time off-inclusive of sick, personal, and vacation
  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
  • Medical Insurance Plans with 3 tiered options
  • Flexible Spending Account or Health Savings Account options
  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members
  • United Healthcare Vision Insurance options
  • Complimentary Short-Term Disability
  • Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
  • Company Sponsored Employee Assistance Program
  • Long Term Disability option
  • Team Member Discounts for Pet Care
  • Referral Bonus Program
  • DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

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